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to work in accordance with acceptable standards. Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided. Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions. Customer Service Agent • PT Equdero Layanan Indonesia JulyApril 2022 Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to cus...

a 30.4% increase in new customer acquisition and a 34% increase in new users' GMV contribution. Sr. Product Manager, E-Commerce (2B CMS) • Dcard 狄卡科技股份有限公司 OctoberJune 2023, 9 mos Primarily responsible for overseeing the B2B e-commerce management system. Achievements: 1. Successfully launched a merchandise listing and management system. - Facilitated cross-team collaboration with BD, CS, and sellers to gather user insights and address pain points. - Achieved a 50% increase in sellers' product listing efficiency, and a 70% increase in produ..

Yans Michael Godfried Rony Basa Hutagalung.,S.P. [email protected] Bachelor of Agriculture from Padjadjaran University majoring in agribusiness and currently working as a field assistant at a plantation company Experience Field Assistant • PT SINAR GUNUNG SAWIT RAYA AprilPresent | Central Tapanuli, Indonesia Create an annual plant production and maintenance budget Create annual, monthly and daily work plans Making Man Power Planning Estimates Carry out RKH according to applicable SOP Ensure that work programs in the field are carried out according to SOP Ensure worker safety Make daily, monthly and annual reports on time Pursue

— R Yanuar FY I lead and managing architecture design of hotel projects, ranging from 3-star to 5-star categories. With over 10 years of experience in the architecture and planning industry, I have developed a strong expertise in hospitality design, 3D visualization, and architectural project management. I collaborate with principals from various disciplines, contractors, and project owners to ensure the proper execution and delivery of the projects. I also represent the principal to project meetings, explaining the design concept and resolving any issues. Some of the projects I have worked on include The Imperial

Sofia Han Marketing & Growth Operations Jakarta, Indonesia Enthusiast marketer who love to follow trends, try new foods and travel to hidden gem places. Expertise in idea, creative strategy, and presentation, Google spreadsheet, Google Sheets & project managements tools such as Trello. Sometimes enjoying design and making illustration by Canva, Figma & Clip Studio Paint Software. Open interest in CRM & data analysis for optimizing in-app content marketing improvement. Work Experience Service Operation Lead • Kakao Entertainment SeptemberPresent - Conduct analysis in-app event & suitable content for users. - Help to strategize the marketing strategy for Kakao Webtoon Indonesia. - Coordinate

Pesanggrahan, South Jakarta, Indonesia Anwar Solehudin An Experienced Contact Center professional with almost 6 years of hands-on experience. Strong in contact center operation specialized digital customer experience management with a demonstrated history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations). https://www.linkedin.com/in/anwar-solehudinContactWORK EXPERIENCE Customer Service Supervisor • Hijra Bank NovemberPresent - Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations) - Monitor agent

Untung Slamet "Dalam hal kerja sama tim, penting untuk diingat bahwa kita semua melakukannya bersama-sama. Tidak ada satu orang pun yang bisa melakukan semuanya, dan itulah mengapa penting untuk bekerja sebagai satu tim. Boyolali Regency, Central Java, Indonesia Pengalaman Kerja Manager Operasional • PT. Solo Abadi Teknik (Bengkel SAT) MeiPresent Memastikan kegiatan operasinal Bengkel kendaraan berjalan dengan baik, sesuai SOP Tim Leader • PT. MAXIMA JAYA RAYA NovemberJuniTyre Leader untuk project Tire Management System (TMS) Pertamina patra niaga area Jateng dan DIY - Tyre Leader untuk project Tire Management System (TMS) Pt. Semen Indonesia Logistik (Tuban) - Tyre