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Definition of Reputation Credits
Brian Lin
我生長於一般的小康家庭,有個小兩歲的妹妹,在家庭中因貫徹一視同仁且重視人與人之間情感交流的管教下,個性溫順不好強出頭,卻懂適時表達意見的團隊型成員.
大學就讀於文化大學企業管理系,曾任一年系籃球隊副隊長,也曾於2012-2017主辦過5次大型球聚(皆逾20人參加).因此較善於協調溝通處理檔期和場地租賃的問題.
從小因對於美式教育和文化有所憧憬,參加過不少次的美國打工遊學與自助旅遊,期間見識到了許多與台灣不同的文化衝擊,也學習到在其背景下,獨立自主卻不失樂趣的生活體驗.尤其是在西維吉尼亞打工遊學在星巴克擔任服務人員,不但學會了開關店,收銀等基本技能,也因當時雇主人手不足,適應了每週平均約52小時,最高達70小時的高壓工作環境.
在大學畢業後,首先擔任過福容飯店大夜班櫃檯人員,培養了我基本的夜間稽核房價能力,並減少因換日報表系統錯誤造成收入損失達整日營收約1%.
而後於紐西蘭商工辦事處擔任行政人員兼大使司機,除了培養了基本的辦公室行政工作,對於擔任大使司機在交通安全和達成效率也盡忠職守,於大使每次餐宴會議聚會地點,總是會抽空提前自己先場勘一遍.例如,2015年初,大使受邀參加新竹光子源落成典禮,由於陽明山官邸距新竹科學園區相距甚遠,為了令大使準時安全抵達,我於前一天周末自行從官邸至典禮地點來回場勘一回,確保時間和動線上的穩定.
之後,我在2015-16間至澳洲打工遊學,於Pancakes on the Rocks美式餐廳工作,接觸了餐飲業,發覺自己非常喜歡能與客人和同事有所互動或合作的工作環境,在簽證下僅能為同一雇主工作至多六個月的歲月中.主管當時在餞別晚會時給本人的評語為”非常努力,態度是全餐廳最好的;大家也都很享受在剩下個四個多月與我一起工作的時間,並以我為傲.” 我也結交了許多來自各國的朋友,至今仍常保聯繫.
從2018年起任職於Gordon Biersch美式餐廳擔任發位人員兼服務生,具備良好的建議銷售技巧,約每月可銷售三張會員卡與建議適合的餐點給客人等.
2019年任職於戶戶送Deliveroo擔任客戶營運專員,習得使用Salesforce等ERP系統整合客戶的需求,製作報表管理設備庫存盤點,客製化餐廳菜單.
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員，總機接待人員，秘書，國外業務
城市，TW
[email protected]
工作經歷
Deliveroo, Partnership Service Agent, Jun 2019 ~ May 2020
Managed and resolved workflow to categorize business partner's request such as marketing, payment and data related issues by operating
Salesforce, back log admin, ERP tools, and successfully shorted in-bound case resolution from 72 hours a year ago to less than 24 hours
today.
Led a team to improve the communication channel with logistic vendors using internal SOTI MobiControl and Google sheet. As a result we drastically reduced the tablet and equipment exchange rate from 80% to 30% year over year.
Coordinated with team members to operate the hot-line system to resolve the business partner's request in time, and improved the satisfaction level from bottom of the world a year ago to 90%, no.1 of the world today.
Teal Award of 2020 Q1 best employee .
Gordon Biersch Brewery Restaurant, Server/Host, May 2018 ~ Jun 2019
Qualified for well-productive sales-skills to sell 3 life-time membership cards every month.
Managed taking the available reservation and walk-in customers by operating Inline system.
學歷
Chinese Culture University, 文學士（BA）, International Business Management, 2009 ~ 2013
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam porttitor dapibus ipsum ut efficitur. Aliquam feugiat nec sem dapibus blandit.
University of California Berkeley UC Berkeley, 其他, summer English course, 2007 ~ 2007
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam porttitor dapibus ipsum ut efficitur. Aliquam feugiat nec sem dapibus blandit.
Brian Lin
我生長於一般的小康家庭,有個小兩歲的妹妹,在家庭中因貫徹一視同仁且重視人與人之間情感交流的管教下,個性溫順不好強出頭,卻懂適時表達意見的團隊型成員.
大學就讀於文化大學企業管理系,曾任一年系籃球隊副隊長,也曾於2012-2017主辦過5次大型球聚(皆逾20人參加).因此較善於協調溝通處理檔期和場地租賃的問題.
從小因對於美式教育和文化有所憧憬,參加過不少次的美國打工遊學與自助旅遊,期間見識到了許多與台灣不同的文化衝擊,也學習到在其背景下,獨立自主卻不失樂趣的生活體驗.尤其是在西維吉尼亞打工遊學在星巴克擔任服務人員,不但學會了開關店,收銀等基本技能,也因當時雇主人手不足,適應了每週平均約52小時,最高達70小時的高壓工作環境.
在大學畢業後,首先擔任過福容飯店大夜班櫃檯人員,培養了我基本的夜間稽核房價能力,並減少因換日報表系統錯誤造成收入損失達整日營收約1%.
而後於紐西蘭商工辦事處擔任行政人員兼大使司機,除了培養了基本的辦公室行政工作,對於擔任大使司機在交通安全和達成效率也盡忠職守,於大使每次餐宴會議聚會地點,總是會抽空提前自己先場勘一遍.例如,2015年初,大使受邀參加新竹光子源落成典禮,由於陽明山官邸距新竹科學園區相距甚遠,為了令大使準時安全抵達,我於前一天周末自行從官邸至典禮地點來回場勘一回,確保時間和動線上的穩定.
之後,我在2015-16間至澳洲打工遊學,於Pancakes on the Rocks美式餐廳工作,接觸了餐飲業,發覺自己非常喜歡能與客人和同事有所互動或合作的工作環境,在簽證下僅能為同一雇主工作至多六個月的歲月中.主管當時在餞別晚會時給本人的評語為”非常努力,態度是全餐廳最好的;大家也都很享受在剩下個四個多月與我一起工作的時間,並以我為傲.” 我也結交了許多來自各國的朋友,至今仍常保聯繫.
從2018年起任職於Gordon Biersch美式餐廳擔任發位人員兼服務生,具備良好的建議銷售技巧,約每月可銷售三張會員卡與建議適合的餐點給客人等.
2019年任職於戶戶送Deliveroo擔任客戶營運專員,習得使用Salesforce等ERP系統整合客戶的需求,製作報表管理設備庫存盤點,客製化餐廳菜單.
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員，總機接待人員，秘書，國外業務
城市，TW
[email protected]
工作經歷
Deliveroo, Partnership Service Agent, Jun 2019 ~ May 2020
Managed and resolved workflow to categorize business partner's request such as marketing, payment and data related issues by operating
Salesforce, back log admin, ERP tools, and successfully shorted in-bound case resolution from 72 hours a year ago to less than 24 hours
today.
Led a team to improve the communication channel with logistic vendors using internal SOTI MobiControl and Google sheet. As a result we drastically reduced the tablet and equipment exchange rate from 80% to 30% year over year.
Coordinated with team members to operate the hot-line system to resolve the business partner's request in time, and improved the satisfaction level from bottom of the world a year ago to 90%, no.1 of the world today.
Teal Award of 2020 Q1 best employee .
Gordon Biersch Brewery Restaurant, Server/Host, May 2018 ~ Jun 2019
Qualified for well-productive sales-skills to sell 3 life-time membership cards every month.
Managed taking the available reservation and walk-in customers by operating Inline system.
學歷
Chinese Culture University, 文學士（BA）, International Business Management, 2009 ~ 2013
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam porttitor dapibus ipsum ut efficitur. Aliquam feugiat nec sem dapibus blandit.
University of California Berkeley UC Berkeley, 其他, summer English course, 2007 ~ 2007
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam porttitor dapibus ipsum ut efficitur. Aliquam feugiat nec sem dapibus blandit.