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[Tom] Shih-Huan Wei Have more than 4 years of Product and Project Management experience。 Passionate about learning new technology and exploring any potential possibility. Believe staying on the client-side is always the best way to do Sales,、Marketing, and Product. Business Partner Recommend Video: https://www.youtube.com/playlist?list=PLp7XBozkJirV0hHBQeARQoEGpWnxmylxb E-Commerce | Digital Marketing | Business Development & Operation | Customer Relationship Management #Google Analytics / Ads Certificate Taipei, [email protected] Work Experience (International Experience) Marketing and Promotion Staff Lycamobile Pty Ltd FebOctLeading international mobile virtual network operator

Contribute feedback on support processes and procedures to Customer Success Team Lead Assist Customer Success Trainees as a training buddy to monitor their email & phone skills DecemberNovember 2020 Customer Relationship Manager Agan's closet Talagang, Pakistan Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customer's issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and

and marketing KPIs for all channels and product lines in the region. Responsible for implementing sales policies and security guidelines in each region. Sales Agent • Vertex Advertising JulyJuly 2017 Establish relationships with new customers Maintain and grow relationships with existing customers Strive to improve customer satisfaction through excellent customer service Identify and respond to client needs Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in Follow up on customer orders as necessary Anticipate the needs of clients and address them accordingly Meet with customers to

operating margin by 26% in Q2,The revenue had also increased by 41%. UI and UX Design in Tmall E-commerce Website (by using Sketch and Photoshop) Banner Design Clients: Nike, Friso, Nestle Web Designer at Ogilvy. (Taipei, Taiwan) AugustMarch 2016 Ogilvy is a advertising, marketing, and public relations agency. It is a part of the WPP Group and it provides services in brand strategy, advertising, customer engagement and commerce, public relations and influence, digital transformation, and partnerships. Web Design (Campaign site and eDM) Banner Design Clients: Mercedes-Benz, DBS Bank, The Glenlivet, Philips Education Master

communication and alignment on business objectives to ensure long-term success. Introduced data-driven models for customer health scoring, driving effective customer prioritization. Established a CX Governance Council for cross-functional collaboration and meeting retention goals and identifying new areas of cross-sell / up-sell. Executive Customer Success Manager • Citrix JulyDecember 2021 Formulated and executed strategies to drive enterprise customers' successful outcomes. Achieved a 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR. Owned the post-sales relationship and success for Citix's top 2 largest cloud-forward customers

程開發排程。 2、工作流程建立 。 以 Asana 建立與利害關係人之軟體需求管理的流程與制度。 3、程式開發資訊整合 與 Stakeholder （Product manager, Marketing, Sales, Customer等）蒐集產品需求，釐清所需功能並製作成規格文件（User story, work flow, PRD），提供給設計產出完整軟體需求文件與設計稿，再交由工

Yang, Tsung-Hsun About me： I have a cheerful personality, and I have a good relationship with family and people. After graduate school research on machine vision, I joinned the first company (TRI Inc.). In TRI, from engineer promoted to engineering supervisor to assisted the transfer of technology in East China (Shanghai, Suzhou), to the establishment of the Southeast Asia and IBD (International Business Department ) customer service team. After TRI's aoi work. I joined the Taipei City Government team, and joined the smart city project of Mayor Kou (107~108 Transportation Bureau APP on