Sr. Customer Service Representative @United Health Group
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2023 ~ 2024
Email and Customer Support Specialist
Within one month
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
張育銘 Chang, Yu-Ming Technical Product Manager / Proxy Product Owner with 5-year development and business analysis experience Work Experience Technical Product Manager / Proxy Product Owner (Remote) • Innova Solutions / Optum DecemberPresent This role requires communication with Product Owner, Product Manager, Designer, Developers, and Customer Service in the US. Data is exchanged among multiple applications in the format of XSD/XML. Our product was launched to market ahead of schedule by the end of December,I did the following to facilitate product development internationally Communicated product roadmap with development team and stakeholders Collaborated
tailored recommendations to customers. Through strategic sales tactics, I doubled the store's monthly gross revenue within my second month and consistently ranked as the top seller in the company. I've revolutionized the store's culture and atmosphere since joining in December 2023, fostering a dynamic and customer-centric environment. DecemberPresent Store Manager • ShowCase Oversee store operations, manage inventory, achieve sales targets, provide excellent customer service, train and supervise staff, control expenses & maintain visual merchandising. JulyDecember 2023 Supervisor • Family Residence & Essential Enterprise Provide supervision and guidance for residents during skills-building activities Develop and implement
allocated time frame. Maintained accurate records of attendance, receipts, payments, and expenses incurred throughout the tour period. Supervised tour guides onsite when necessary to ensure quality services were provided by them. Conducted group briefings at the beginning of each tour to explain safety procedures and rules. Customer Service & Catering Director • Chick-fil-A-Franchise NovemberJanuary 2023 Managed inbound and outbound calls to customers regarding catering orders. Developed maintenance and cleaning protocols for two restaurants. Recruited, hired, and trained staff for customer-friendly facing roles. Increased customer usage of the company app through email
beginning to end, ensuring that customers were informed of availability, lead times, shipping terms, shipping and delivery dates. • Responsible for managing daily operations of import/export functions through timely processing of all international orders. • Acted as primary point of contact for all international accounts regarding sales/customer service needs. • Responsible for international logistics matters between warehouse(s) and distributors, including management of export documentation. • Consistently replied to all customer queries within twenty-four hours to meet a high standard of customer service. CamelBak Products LLC Customer Service Coordinator SeptSept• Responsible for monitoring the
Daniel Sassano Franklin, TN, USA [email protected] https://www.danielsassanonashville.com/ Work Experience Customer Service • Walmart JanuaryDecember 2022 | Taipei, Taiwan Customer Service • Schlotskys's Deli MayMay 2015 | Taipei, Taiwan Customer Service • American Cookies Company MarchApril 2013 | Taipei, Taiwan Education Catawba College Business •
Communication
Employed
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Open to opportunities
Full-time / Not interested in working remotely
10-15 years
Catawba College
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Business
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