2019 ~ Jul 2021 開發新專案 Mobile Web 維護及開發 Web (網站每日平均流量200,000和會員數量2,000) 改善現有Web API 回應速度 50% 維護及開發 Line ChatBot (549,285會員數) 撰寫排程自動上架房屋物件至 Yahoo 租屋網站 專案用到的技術NetCore3.1、MsSql、Elasticsearch、TFS CI/CD、Hangfire框架做排程 全曜財經

welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Relationship Management ◆ B2B Pre-/Post-Sales Service: Clarifying customer needs and pain points, assisting with product implementation, education training, and achieving business objectives. (e.g. Taiwan Mobile, government agencies) ◆ Optimized 6 years growth CSAT, FCR, and related indicators: Optimize automated reply templates, chatbot response content, service quality, and product experience by complaint data trends analysis (e.g. complaint types, interactions, processing time). - Increased CSAT by 10% ◆ Managed and developed multilingu...

較各方產品有何不同 ・實習經驗：在快節奏 Scrum 環境中，參考新產品線 LINEBOT, LIVECHAT 從 0 到 1 的歷程，製作商業簡報、主持內部活動等。 # Chatbot # 新創 # 全球社群媒體 # 電子商務 # CRM 學歷National Taipei University of Business 國立台北商業大學 商品創意經營學系 技能 GitMind, XMind, Draw.io Redmine, Notion

s a main engineer to develop the generic Data Service to queries and processing data from various database. establish a CI/CD pipeline to kubernetes for the inner platform to imporving the seculity and stable of the process. NLP Engineer,–, Ubestream. I Led and designed a chatbot service project in EC, using Django and MongoDB. To develop NLU services with Huggingface, PyTorch, and Keras, including intent classification, NER, etc. At the same time, led a junior engineer team to set and complete the tasks, team members including 18 interns and 4 full-time engineers

利的商業模式。 產品功能規畫、制定開發規格，繪製 wireframe，開發團隊協作、溝通。 集團內跨部門專案執行、控管及成效追蹤。 主要成就 Chatbot 產品報告 2 份，包含產業分析及情境應用規劃等文件，奠定公版基礎。 Chatbot 機器人意圖訓練、導入規劃，共計 3 份，包括媒體、旅

record information about shareholders, stocks, equity, the board of directors, etc., and easily complete operations such as shareholders' meetings, ex-rights/dividends, and bonuses. Experience UX Designer • Elitech Corp. NovPresent Deployed to ASUS as a UX designer, assisting in the design of ASUS's website AI Chatbot. Conducted extensive data collection for data analysis, summarizing 61 usage scenarios (e.g., specification inquiries, product comparisons, order statuses, promotional activities), and designing usage flows and interfaces to create a user-friendly online intelligent customer service. Key Skills/Responsibilities - Competitive research and analysis - User

making the platform run faster and consume resources more efficiently. • Optimized performance by minimizing redundant API calls and leveraging React Query caching. This resulted in improvements to user experience and an increased level of adoption of the platform. • Developed custom web component modules to enhance the LoyJoy Chatbot's engagement and make it more personalized for users. • Conducted code reviews and provided constructive feedback to other developers to maintain code quality and standards. MayNovember 2021 Frontend React Developer SM Group • Translated UI/UX design wireframes to actual reusable code and implemented visual elements that