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Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Within one month
CRM software
Microsoft Office
Zendesk
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
Computer Science
Avatar of 魏文莉 Kallista Wei.
Avatar of 魏文莉 Kallista Wei.
Product Developer @Sararose International Inc
2020 ~ Present
Product/Project Manager
Within one month
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
華梵大學
外國語文學系
Avatar of Johnny Lee (Chi-Chuan, Lee).
Avatar of Johnny Lee (Chi-Chuan, Lee).
Sustaining/NPI Engineering Program Manager @鴻海集團-新加坡商鴻運科
2022 ~ Present
Product Manager/ Program Manager
Within one month
product covering in East Asian region. Work Experience Sustaining/NPI Engineering Program Manager • 鴻海集團-新加坡商鴻運科 OctoberPresent ● Lead 2 TPE Sustaining EPMs and 4 Tianjin GPE(Global Product Engineer) to maintain 14+ servers by JDM model with H customer successfully, and achieved a high customer satisfaction rate. ● Lead 3 Tianjin EPMs to develop 3 new servers by ODM model with A/N customers and white box server successfully. Successfully implement 1st US A customer server project to NPI build in Taiwan Hukou factory.
Project Management Professional (PMP)
New Product Development Professional (NPDP)
MS project
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tsinghua University (北京)清華大學
Innovative Business Model
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Avatar of the user.
Procurement/Sales Engineer @Roresin Corp
2017 ~ Present
Procurement/Sales Engineer
Within one month
Analysis
Intercultural Communication
Business Administration
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
銘傳大學 Ming Chuan University
Business Administration
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Avatar of the user.
Past
Senior Customer Support Specialist @ASUS Cloud Corporation
2013 ~ 2017
行銷企劃專員
Within one month
Data-Driven Marketing
Critical thinking
Handling pressure
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Kaohsiung First University of Science and Technology
Applied English
Avatar of Tran Buu Buu.
Within one month
the SDGs programs. - Developed content and met with key personnel from the networks to provide fast and honest answers to the potential clients. Achievement : - Successfully invited Taiwanese professionals of different backgrounds to join the programs for the provision of expertise support. - Provided quality SDGs programs which achieved customer satisfaction, thus facilitating the expansion of network and further promotion of the service. Teaching Assistant and Research Assistant • Yuan Ze University, Taiwan OctoberSeptemberGraded undergraduate students' written work. - Assisted the professors in research work. Teacher of English • Vietnam Australia English School, Vietnam JulyJulyDesigned the curriculum and u
Communication
Google Drive
Microsoft Office
Studying
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Yuan Ze University
Applied Linguistics
Avatar of Q7Casino.
1
Within two months
will concentrate on what makes Q7 Casino stand out in terms of payment efficiency as we examine the variables that contribute to its expanding popularity among online casino lovers. Speedy resolution In this digital age, the ease and speed with which transactions are executed has a significant impact on customer satisfaction and loyalty, particularly in the online gambling industry. Players appreciate the excitement of the game and want to stay up with the rapid pace, hence Q7 Casino https://www.thexboxhub.com/responsible-gambling-at-q7-casino-australia-balancing-fun-and-accountability/
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Avatar of SURIYADI.
Avatar of SURIYADI.
Past
Transaction risk analyst @PT BANK BRI Tbk
2020 ~ 2023
Within two months
gmail.com Employment History Transaction Risk Analyst • PT BANK BRI MeiOktoberAnalysed and interrogated large datasets for high-quality risk reporting. 2. Temporarily blocking debit and credit cards which is suspect risk transactions. Contact Center • PT BANK BRI OktoberAprilProcessed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. 2. Acted as first point of contact for customer issues and queries. 3. Optimised customer experience by tailoring responses to individual needs. Handled high call volumes with accuracy and efficiency for optimum productivity. EducationUniversitas Kristen Indonesia Bachelor Degree English Education Skills Microsoft
Microsoft Office
Word
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Kristen Indonesia
Pendidikan Bahasa Inggris
Avatar of 陳郁夫.
Avatar of 陳郁夫.
Feature Product Manager & Software Engineer @聯發科
2020 ~ Present
資深軟體工程師
Within one month
advanced applications such as face beauty and object tracking. Feature Product Manager & Software Engineer • 聯發科 AprilPresent | Taipei, Taiwan As a highly skilled software engineer and feature product manager, I spearheaded the design and coordination of the camera bokeh flow, collaborating with cross-functional teams to achieve high customer satisfaction. My analytical thinking and problem-solving skills were recognized with a vAward, and I also played a key role in multiple camera development projects, utilizing my expertise in C++ and Android. Beyonds FPM's part, I also take a role on multiple camera development
C++
Python
Machine Learning
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立師範大學附屬高級中學
Avatar of Olawale Balogun.
Avatar of Olawale Balogun.
Frontend Engineer @Boastack
2021 ~ Present
Web Developer | Wordpress Developer
Within two months
exemplary technical support and adept troubleshooting for clients, maintaining an outstanding 100% client satisfaction rate and solidifying numerous long-term partnerships. Frontend Engineer • Win Realty, Nigeria SEPTEMBERAUGUST 2022 Directed the development, maintenance, and optimization of user interfaces for the real estate application, resulting in a 40% increase in user interaction and a 25% enhancement in conversion rates. Managed website updates to ensure accuracy in all listings and property details, leading to a 20% increase in customer satisfaction. Collaborated with the marketing team to optimize the website's SEO, leading to a 30% boost in...
HTML5
CSS3
Bootstrap
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Adekunle Ajasin University
Computer Science

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Technical Skills
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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Leadership
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More than one year
Operations Manager
Swedish Trading International Holdings Limited
2020 ~ 2021
Professional Background
Current status
Job Search Progress
Professions
Logistics Manager, Supply Chain Manager, Operations Manager
Fields of Employment
Selective Distribution, Health, Medical Devices
Work experience
More than 15 years
Management
I've had experience in managing 15+ people
Skills
Problem Solving
Communicating
Forecasting
Analysis
Inventory Control
Warehousing
Performance Management
Warehouse Management
Monthly Management
Capacity Analysis
Multitasking
Effective Communication
Adaptability and flexibility
Time Management
Languages
English
Professional
Chinese
Professional
Job search preferences
Positions
Operations Manager
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
No
Educations
School
The Hong Kong Polytechnic University
Major
Supply Chain Management
Print

Dominic Choi

Operations Manager

Over 15 years experience in Supply Chain industry covering both operational and strategic management.

 

Work Experience

Operations Manager  •  Swedish Trading International Holdings Limited

 Oversee the overall operations including supply chain activities, warehousing, inhouse call centers, and administration activities.
 Warehouse Management with strategic plans to improve efficiency, quality, and capacity.
 Inventory Management to optimize stock level and balancing all stakeholders’ needs.
 Analysis all operations procedures, turning into SOPs across the Group to ensure efficiency and effectiveness with adequate control.
 Analysis and drive operation excellence in lean and cost-effective manner. Also implementing KPIs to achieve utmost Customer Satisfaction Level.

February 2020 - September 2021

Assistant Manager, Performance Management  •  Philips Electronics Hong Kong Limited

 Manage APMEA & Greater China regional supply chain operation to improve forecast accuracy for both demand and supply planning; and drive operation improvement.
 Drive and follow up performance level of Asia supply centers toward customer centricity including KPI improvement with transparency and visibility.
 Drive continuous improvement programs to optimize inventory level and supply chain operations.
 Develop standard operation procedures (SOP) for both internal and external business processes.
 Manage and drive standardize processes to achieve ad hoc business targets, including cost control.

January 2016 - September 2019

Assistant Logistics Manager  •  Radio Holland Hong Kong Co., Ltd

 Oversees daily logistic operations including order placement, inventory control, warehouse operations and transportation/shipments.
 Manage supply & demand plans, liaise with both internal and external stakeholders to arrange stock availability in min inventory level.
 Project Management, including logistics and procurement portions.
 Developed and implemented business strategies, including warehouse strategy and information flow strategy, KPI, etc
 Lead procurement activities, including contract terms and price negotiation.
 Maximize JIT delivery performance whilst seeking cost reduction opportunities, including Lean Supply Chain Management
 Inventory and Warehouse Management, including optimizing inventory level, improve transactions accuracy and transparency, premises maintenance, etc

August 2011 - December 2015

Logistics Supervisor  •  MD Logistics Hong Kong Limited

Prepare monthly management reports and analysis, including the sales and cost analysis, product sales trend, and checking the standard with KPI, etc
Demand and Supply forecasting in yearly based
Prepare ad hoc quotation and updating the ocean freight quotation
periodically
Participate in warehouse management, including the inventory control, capacity analysis, supervise the daily operation and conducting cycle count, etc
Problem solving and maintain the efficiency of 3PL service, like
communicating with supplier and customer to ensure the operation run
smoothly
Conducting the agency works as freight forwarder including Air and Ocean freight
Co-ordinate to upgrade the In-house Logistics System

July 2008 - August 2011

Education

2013 - 2015

The Hong Kong Polytechnic University

Supply Chain Management

Skills


  • Problem Solving
  • Communicating
  • Forecasting
  • Analysis
  • Inventory Control
  • Warehousing
  • Performance Management
  • Warehouse Management
  • Monthly Management
  • Capacity Analysis
  • Multitasking
  • Effective Communication
  • Adaptability and flexibility
  • Time Management

Languages


  • English — Professional
  • Chinese — Professional
Resume
Profile

Dominic Choi

Operations Manager

Over 15 years experience in Supply Chain industry covering both operational and strategic management.

 

Work Experience

Operations Manager  •  Swedish Trading International Holdings Limited

 Oversee the overall operations including supply chain activities, warehousing, inhouse call centers, and administration activities.
 Warehouse Management with strategic plans to improve efficiency, quality, and capacity.
 Inventory Management to optimize stock level and balancing all stakeholders’ needs.
 Analysis all operations procedures, turning into SOPs across the Group to ensure efficiency and effectiveness with adequate control.
 Analysis and drive operation excellence in lean and cost-effective manner. Also implementing KPIs to achieve utmost Customer Satisfaction Level.

February 2020 - September 2021

Assistant Manager, Performance Management  •  Philips Electronics Hong Kong Limited

 Manage APMEA & Greater China regional supply chain operation to improve forecast accuracy for both demand and supply planning; and drive operation improvement.
 Drive and follow up performance level of Asia supply centers toward customer centricity including KPI improvement with transparency and visibility.
 Drive continuous improvement programs to optimize inventory level and supply chain operations.
 Develop standard operation procedures (SOP) for both internal and external business processes.
 Manage and drive standardize processes to achieve ad hoc business targets, including cost control.

January 2016 - September 2019

Assistant Logistics Manager  •  Radio Holland Hong Kong Co., Ltd

 Oversees daily logistic operations including order placement, inventory control, warehouse operations and transportation/shipments.
 Manage supply & demand plans, liaise with both internal and external stakeholders to arrange stock availability in min inventory level.
 Project Management, including logistics and procurement portions.
 Developed and implemented business strategies, including warehouse strategy and information flow strategy, KPI, etc
 Lead procurement activities, including contract terms and price negotiation.
 Maximize JIT delivery performance whilst seeking cost reduction opportunities, including Lean Supply Chain Management
 Inventory and Warehouse Management, including optimizing inventory level, improve transactions accuracy and transparency, premises maintenance, etc

August 2011 - December 2015

Logistics Supervisor  •  MD Logistics Hong Kong Limited

Prepare monthly management reports and analysis, including the sales and cost analysis, product sales trend, and checking the standard with KPI, etc
Demand and Supply forecasting in yearly based
Prepare ad hoc quotation and updating the ocean freight quotation
periodically
Participate in warehouse management, including the inventory control, capacity analysis, supervise the daily operation and conducting cycle count, etc
Problem solving and maintain the efficiency of 3PL service, like
communicating with supplier and customer to ensure the operation run
smoothly
Conducting the agency works as freight forwarder including Air and Ocean freight
Co-ordinate to upgrade the In-house Logistics System

July 2008 - August 2011

Education

2013 - 2015

The Hong Kong Polytechnic University

Supply Chain Management

Skills


  • Problem Solving
  • Communicating
  • Forecasting
  • Analysis
  • Inventory Control
  • Warehousing
  • Performance Management
  • Warehouse Management
  • Monthly Management
  • Capacity Analysis
  • Multitasking
  • Effective Communication
  • Adaptability and flexibility
  • Time Management

Languages


  • English — Professional
  • Chinese — Professional