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黃春明 Freddy Huang Chief of Information Phnom Penh, Cambodia Experienced Information Technology Engineer with a demonstrated history of working in the textiles industry. Skilled in Windows Server, Phone Lines, Windows OS , and Technical Support. Strong information technology professional with a Bachelor's degree focused in Computer and Information Sciences and Support Services from China University of Technology,Taiwan ( R.O.C. ) . 工作經歷 Information Assistant • Reliable Source Industrial (RSI) 五月Present 1. 管理工廠網路架構、電話系統、視訊系統

feature generation, as well as resolving system compatibility issues. Design macOS and Linux application UI/mockups, develop cross-platform Electron applications to reduce company hardware costs. Develop Smart Card authentication functionality for TPM chips. Develop Golang RESTful APIs and Swagger documentation to support integration with other services. Set up and manage testing environments with Active Directory and PKI. Maintain and develop features for Golang projects, including developing RESTful APIs and Swagger documentation for integration with other services. Assist in Jenkins and Harbor deployment processes, write shell scripts, and integrate with cloud services to

collaboration costs. Researched and utilized Nvidia Omniverse to develop high-quality rendering services. Developed the 3D model management module for SyncoBox digital design automation service. Designed and utilized Autodesk Platform Service Viewer to develop 3D model rendering components. Designed and developed SyncoBox Panorama to provide online panoramic services with offline access support. Refactored WeBIMSync with web technologies and integrated it into SyncoBox services. Designed and developed SyncoBox Markups to reduce 50% of paper-based discussions in architectural design. Developed SyncoBox facility management service to improve factory maintenance efficiency by 4...

network upgrades, monitoring issues, and cloud migration initiatives. Manage and facilitate effective Helpdesk management and hands-on end-to-end resolution of problems. Handling MOHE issues hands-on end-to-end resolution of problems reported to ensure quality, timely resolution, and delivery of vendor SLAs. Provide lead support to service management analysts in managing day-to-day services. Provide priority support for VVIP users, Preparing weekly,monthly and annual meeting report submissions are part of my task. JanuaryOctober 2021 Service Desk Manager / Project Manager Taylor's University Malaysia As a service desk manager, I

mobile phones, pads, and laptops) and prevent data leaking. Notable clients included large banks, financial holdings, insurance, and electronics manufacturing companies. Independently implemented solutions on the client side and completed customer project deployments. As a project team member, provide customized service and integrate client systems with UEM services such as SSO, email, internal website, internal file server, AD server, and O365 services. As a good service provider, I provide stable maintenance, technical support, and good communication with clients' IT. As a first-line problem solver, dealt with the technical issues of end-users and resolved

Import Storybook 7, build component specs/testing, and improve the communication efficiency of cross-team cooperation. Import Playwright to implement website system monitoring and E2E testing. Clinic Introduction Page & CMS Back-End Implemented frontend web application from scratch, responsible for planning process chart architecture and integrating Webview services. T ransformed Vue CSR architecture to Nuxt.js SSR, improved SEO ranking and performance score of PageSpeed Insights. Official Website Revamp Revamp the static website to SSR architecture and refactor it with Nuxt.js. Integrate LightHouse CI and Github Actions to automate the website

to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer support specialists, ensuring they understood job requirements, developed essential skills, and worked effectively as a team. Successfully trained four new staff members to date. EDUCATION National Kaohsiung University of Science and Technology Master in Applied English, Jan 2012 HARD SKILLS Data