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service (such as: visiting foreign customers, understanding product status and handling customer complaints) 3. Handle and improve the abnormal situation encountered by customers, thereby improving customer satisfaction 4. Assist the business to deal with the technical problems of product-related applications proposed by customers, and provide customer technical support services 5. Assist business personnel in basic product training, and provide customers with technical training in product use 6. Participate in foreign exhibitions to assist the business in promoting new products at the exhibition and let visitors understand the company's products 7. Assist the quality

張毓瑄 Iris Chang Creative Lead & Visual Communicator in Tech Industry Taipei 👩🏻‍💻6+YOE | Art Direction + Brand System + Marketing Solution✨ I’m a Creative Lead with a rich tapestry of over 6 years of experience collaborating with prestigious Design Agencies, World's Top 500 Enterprises, and Independent Brands. My expertise extends beyond the conventional, showcasing a deep-rooted proficiency in leading multifaceted visual projects. Melding keen insights from comprehensive marketing research with strategic business foresight, I consistently deliver innovative and data-driven creative solutions that leave a lasting mark. Yet

— Chen, Yun-Chu 陳韻竹 I have 11 years of working experience in hotel, sales, catering industries and overseas outstation work. Having worked in these different industries have groomed me to an independent, organized and a team player. My recent last job position was with Lakeshore Hotel Metropolis in Hsinchu as an Assistant Supervisor. My job responsibilities covered on all front office operation and support services. I believe my positive attitude with good responsibility sense have made me a well approachable team player both in work and personal. New Taipei City, Taiwan 工

104 Giver, and 104 打工探吉 . • Team Management: Restructured the Android team, significantly improving team morale and enhancing engagement. • Product Revamp: Completely overhauled 104 Corp.'s flagship Android product - 工作快找 App within a year, incorporating: - A clean architectural approach - Integration with Firebase services - Support for the latest Android features ensuring scalability for future organizational growth - Successfully retained a 4.6-star user rating and boosted job application rates by 10%. • AI Implementation: Created an AI tool to convert UI test cases from natural language into UiAutomator2 scripts, seamlessly integrating them

communication and interpersonal skills. Seeking to leverage my technical expertise and innovative software development and problem-solving abilities in a challenging new role. Work Experience Technical Support Engineer-Developer • Microsoft Taiwan MayPresent Support Azure DevOps cloud services technical Issues Global English support, collaboration other Azure team, including App Services, Networking, VM. Resolved over 150 technical issues annually, enhancing customer satisfaction and service efficiency. Help customers deal with their pipeline issue. ARM template defines and deploys infrastructure. Cloud Infra setup and troubleshooting. Release pipeline, permission management, Unit Test, API request Support .NET Framework

sales, fostering upsell, scoping and selling services, and driving surprising value and adoption. Skills Leadership, Team Building, Training, Value Delivery, Customer Success, Sales Support Work Experience Regional Services Delivery Director (Acting) DocuSign AugustAugust 2020 New York, NY Covered all duties of the East Coast Director. Responsible for all Services Delivery in the Eastern US including our largest Banking & Finserv, HLS, Tech and Government customers Sample Customers: Bank of America, Citibank, Goldman Sachs, JPMChase, NYC Mayor's Office, NYS Department of Labor, Wells Fargo Regional Services Delivery Manager DocuSign AugustAugust 2020 New York, NY . Manage Professional Services team

to maintain stability and service to maintain company reputation. Jakarta, Indonesia Work Experience SPV IT Service Monitoring and Command Center • PermataBank JuliPresent - Supervise the activities of the IT Services Monitoring team to ensure the team can perform its responsibilities effectively - Develop and maintain processes and procedures for monitoring IT services and responding to alerts and outages. -Monitor all bank systems’ uptime and performance(Network,ATM,Apps,Server utilization,Database,etc) through monitoring tools, alerts, dashboards etc - Support reliability, Stability of bank services - Coordinate with other IT teams and stake holder to resolve any issues or incident identified by