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Team Lead Manager of Technical Operation @Finstek - GMI
2023 ~ Present
Operations Manager / Team Leader / Product Manager / Platform Administrator
Within two months
System Maintenance
Technical Support
Active Directory
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
Industrial Engineering
Avatar of 吳正文.
Avatar of 吳正文.
技術維運部經理 @紅心辣椒娛樂科技股份有限公司(台灣)
2008 ~ Present
Project Lead / Tech Lead / Team Lead / Technical Manager
Within one month
., Ltd., serving as the Manager of the Group's IT Technical Operations Department, where I lead a team of 8 members to complete various technical projects for gaming products, ensuring the secure and stable operation of the group's information environment and products. During my tenure as Technical Department Manager, in addition to honing technical skills, I exhibited passion and unique insights into gaming products. In 2014, I was entrusted to lead core members to establish a new technical team at the subsidiary (Cayenne's Ark) while concurrently holding the position of Mobile Game Product Manager
Linux System Administration
System Engineering
Network Administration
Employed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
台北城市科技大學
電機
Avatar of Mac Ho.
Avatar of Mac Ho.
Past
Senior Manager @Micron Technology 台灣美光
2022 ~ 2023
people manager
Within one month
Ho Chee Seong Technical Project Manager Open for interesting & challenging opportunities. Proficient at cross-functional communication, collaboration inside and outside organizations. Product & Test engineering, Project & OSAT management domains including technical, operation with strong leadership skills. MNC working experience, excellent communication skills with multiple languages. Taiwan Province, Taiwan 工作經歷 Technical Project Manager • Nordic Semiconductor ASA HsinChu County/City, Taiwan Play multiple roles in the organization; coordination and OSAT management. Led multiple test development projects in parallel across 4 geographical locations (Taiwan, Philippines, Norway, Finland) and worked with more than 10 ATE test
Improvement
Leadership
Facilitator
Unemployed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
國立清華大學 National Tsing Hua University
Master of Business Administration-MBA , Business Administration and Management , General
Avatar of WEI-CHE TSENG.
Avatar of WEI-CHE TSENG.
Site Relaibility Engineer @Digital Forest Technologies
2023 ~ Present
SRE /DevOp engineer
Within one month
and infrastructure thereby enabling them to perform their tasks and business objectives. Technical Operation Engineer Digital Forest Technologies • 四月九月 2023 Provide partner technical operation support and the best solution. Being the communication key between the Developer team and the partner side. Daily cloud server operation and maintenance. Create the alert for server or business monitoring. Live stream creation and maintenance. Troubleshooting and analyzing issues and pointing out the problem for Dev.Technical document writing. Responsibility Assist partner technical operation Write document SOP and provide product manual and troubleshooting steps
Grafana
ELK(ElasticSearch)
Uptime
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
明新科技大學
電子工程學系
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Office/Warehouse Manager @Melt Fit Active
2021 ~ Present
More than one year
Word
PowerPoint
Microsoft Office
Full-time / Interested in working remotely
10-15 years
Purdue University Global
Information Technology
Avatar of the user.
Avatar of the user.
IT support @Storex CA
2020 ~ Present
CTO
More than one year
Firewall
TCP/IP protocols
Cloudstack
Employed
Full-time / Interested in working remotely
More than 15 years
Pontifícia Universidade Católica de Minas Gerais
Graduate in Information Security Management
Avatar of Jaheer Babu Dorigundla.
Avatar of Jaheer Babu Dorigundla.
Past
Associate Consultant @Capgemini Technology Services India Limited
2016 ~ 2019
Test Engineer/QA Analyst
Within six months
Jaheer Babu Dorigundla Ambitious and goal-driven IT Professional offering a steadily advancing International IT experience providing an expert IT Operations management, technical support and testing products, actively looking for job opportunities in The Netherlands. (I possess a work permit and no sponsorship is needed in the future too. I am willing to work in shifts and also willing to travel in Europe if the project requires travelling). Mobile No:Amsterdam, Netherlands. [email protected] Skills Certifications ISTQB Foundation Level Certification Oracle cloud Infrastructure Foudations 2020 Associate Oracle Autonomous Database Cloud 2020 Specialist Certied
Reliability
Dedicated
Compatibility
Unemployed
Full-time / Interested in working remotely
4-6 years
JNTU
Bachelor of Technology in Electronics and Communication Engineering
Avatar of Daru Dito.
Avatar of Daru Dito.
Network Engineer (mikrotik) @D-Net
2006 ~ 2011
IT Manager
Within six months
Process, Change Management Process. - External Processes: On-boarding process, Off-boarding process, New Hires Registration process, Payment Information Registration. - Company Processes & Procurement Management: Tender Process, Contract Signing Process, Vendor Registration Process, Seal Registration Process, Signature Registration Process, Contract Payment Process, Expense Claim Process. - IT Functions management - IT Technical management - IT Operation management - IT Helpdesk management • IT Planning Management • IT Policies and Processes Management • IT Budgeting & Spending Management • IT Staffing & Assignment Management • IT Project Management • IT Performance Management • IT Contract Management • IT Vendor Management • IT Assets Management • Managing of design standards IT system and IT services in Local
Communication
Google Cloud Platform
Project Management
Employed
Full-time / Interested in working remotely
10-15 years
Universitas Indraprasta PGRI (UNINDRA)
Computer Science
Avatar of PeiChen Chuang.
Avatar of PeiChen Chuang.
Authorized Instructor @(ISC)²
2023 ~ Present
Manager
Within six months
designing, and maintaining websites, ensuring their proper functioning, and updating and maintaining them according to customer needs. Database Management: Responsible for managing website databases, including design, performance optimization, and maintenance, to ensure data accuracy and integrity. System Security: Responsible for ensuring the security of the website system and preventing potential attacks and threats to ensure its availability and confidentiality. Security Training: Delivering training sessions to clients (system administrator) on various topics related to information security, such as data protection, password management, and security operation. Technical Support: Providing technical support and solutions to websi...
Cybersecurity Risk Management
IT Management
IT Infrastructure
Employed
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
National Cheng Kung University
Master's degree, Environmental Engineering
Avatar of 張皓.
Avatar of 張皓.
Field Service Engineer @Cytiva Taiwan
2021 ~ Present
Customer Service Manager
More than one year
AKTA Chromatography, Biacore SPR instrument. Control software operation. Technical software station operation and installation. Service Maintenance : 6 month / Year. Instrument IQ/OQ and RQ. Hardware, Software Troubleshooting. Mechanical/Calibrator Adjustment. Cytiva products Training certificate. Customer Service / Internal System Operation Phone / Email / onsite support. Build up customer trust. Provide technical suggestion. Achieve Team revenue target and NPS score. Calibration tools management. Personal schedule management. Skill in Roche Instrument & Server Responsible 17 Customers and 69 instruments Clinical chemistry, Immunochemistry, Pre/Post
Maintenance & Repair
Troubleshooting
Customer Service
Employed
Full-time / Interested in working remotely
6-10 years
中原大學
生物醫學工程

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Within six months
Senior Executive
Logo of eteam infoservice pvt Ltd.
eteam infoservice pvt Ltd
2022 ~ Present
Tamil Nadu, India
Professional Background
Current status
Employed
Job Search Progress
Professions
Technical Manager, Project Manager, Operations Manager
Fields of Employment
Change Management, IT / Digital, Organization / Management
Work experience
6-10 years
Management
I've had experience in managing 15+ people
Skills
Presentation
Leadership
Transition Management
Incident Management
Operating System
Management Tools
Change Management
Project Management
Change Management . Agile Methodologies . Product Vision . Product Development
Scrum Methodology
Excel
Languages
Tamil
Native or Bilingual
English
Professional
Hindi
Intermediate
Job search preferences
Positions
IT Infrastructure
Job types
Full-time
Locations
Bengaluru, Karnataka, India
Remote
Interested in working remotely
Freelance
No
Educations
School
Saveetha University
Major
B.Tech., - Information Technology
Print

ELAVARASAN RAJA

To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth. 

 +91 96001 55722  |    [email protected] |   Tamil Nadu, INDIA.

Career Highlights

Click Here  

Major Incident Manager | Jul 2022 - Present

eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.)

  • Provide major incident management support to a German multinational software company (SAP) in Bangalore.
  • Regularly communicate updates to leadership and stakeholders, offering transparent status reports on ongoing incidents.
  • Collaborate with a team of 5+ Hypercare Governance Leads to facilitate the cloud migration of a German multinational software company (SAP) in Bangalore.
  • Ensure the timely resolution of all incidents marked as hypercare, adhering to service level agreements.
  • Document lessons learned, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint/Confluence.
  • Facilitate daily governance and review meetings with clients during the hypercare period, ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.

Director | Jun 2019 - Jun 2022

Chetty Exports

  • Successfully managed entire export-import operations as a Merchant Exporter, including food commodities, industrial goods, and medical goods.
  • Developed and executed a primary plan to expand the company's trading activities and enter new opportunity areas and markets outside of traditional business lines.
  • Built and managed a productive team to support and scale operations to achieve defined objectives.
  • Took a hands-on approach to overseeing day-to-day business operations and assumed full responsibility for the P&L of the operation, taking corrective actions as necessary.

Senior Executive | Jul 2016 - Jun 2019

Wipro Technologies Ltd.

  • Collaborated with a team of 15+ major incident managers in Chennai to provide Major Incident Management support for MasterCard, a multinational financial services corporation.
  • Engaged with a team of 30+ major incident managers in Pune to deliver Major Incident Management support for HSBC Bank, an international banking giant. 
  • Provided Transition Management support for HSBC Bank in Pune, collaborating with a team of more than 5 transition managers.
  • Led a team of over 5 major incident managers to provide robust Major Incident Management support for YES Bank, a prominent domestic bank in Mumbai. 


Senior System Engineer | Sep 2015 - Jun 2016

Alphacom Systems & Solutions Pvt. Ltd. (Contract to L&T Infotech.)

  • Contributed to Major Incident Management for CIRCOR International, Inc., a US-based company, while collaborating with a team of 10+ incident managers at L&T Infotech in Mumbai.
  • Teamed up with 30+ incident managers at L&T Infotech in Chennai to deliver Major Incident Management support for Maersk Oil & Gas, a Denmark-based company.

Analyst | Oct 2012 - Oct 2014

HCL Technologies Ltd.

  • Worked closely with a team of more than 50 skilled engineers to offer infrastructure support for ACXIOM, a prominent US-based company. 

Technical Consultant | Dec 2011 - Oct 2012 | Mar 2015 - Sep 2015

Sutherland Global Services

  • Partnered with a team of over 80 consultants, delivered voice-based technical support to McAfee Customers, a reputable antivirus company. 

Academics / Professional Certifications

2017

AXELOS Global Best Practice

ITIL Foundation in IT Service Management

2013

EXIN

Cloud Computing Foundation

2013

Cloud University Sponsored By Rackspace Hosting

CLOUDU

2007 - 2011

Saveetha University

B.Tech - Information Technology - 62%

2006 - 2007

Tamil Nadu State Board

Class XII - 69.4%

2004 - 2005

Tamil Nadu Matriculation Board

Class X - 69%

Skills


  • Proficient in ITIL framework for Incident Management, Transition Management, Change Management, Problem Management and IT Operations. 
  • Skilled in Project Management methodologies, including PMP, Agile, and Scrum. 
  • Demonstrated ability to adapt to new methodologies and frameworks quickly to meet evolving business needs.

Tools


  • Proficient in using monitoring tools such as Pingdom, Zabbix, Splunk, Solarwinds, AS400 I series, CONTROL-M, and CA-7.
  • Experienced in utilizing ticketing tools such as Service Now, Jira, BMC Remedy, CA Service Desk, Oracle CRM, and Salesforce.com. 
  • Skilled in working with reporting tools including Power BI and IBM Cognos. 









Resume
Profile

ELAVARASAN RAJA

To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth. 

 +91 96001 55722  |    [email protected] |   Tamil Nadu, INDIA.

Career Highlights

Click Here  

Major Incident Manager | Jul 2022 - Present

eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.)

  • Provide major incident management support to a German multinational software company (SAP) in Bangalore.
  • Regularly communicate updates to leadership and stakeholders, offering transparent status reports on ongoing incidents.
  • Collaborate with a team of 5+ Hypercare Governance Leads to facilitate the cloud migration of a German multinational software company (SAP) in Bangalore.
  • Ensure the timely resolution of all incidents marked as hypercare, adhering to service level agreements.
  • Document lessons learned, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint/Confluence.
  • Facilitate daily governance and review meetings with clients during the hypercare period, ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.

Director | Jun 2019 - Jun 2022

Chetty Exports

  • Successfully managed entire export-import operations as a Merchant Exporter, including food commodities, industrial goods, and medical goods.
  • Developed and executed a primary plan to expand the company's trading activities and enter new opportunity areas and markets outside of traditional business lines.
  • Built and managed a productive team to support and scale operations to achieve defined objectives.
  • Took a hands-on approach to overseeing day-to-day business operations and assumed full responsibility for the P&L of the operation, taking corrective actions as necessary.

Senior Executive | Jul 2016 - Jun 2019

Wipro Technologies Ltd.

  • Collaborated with a team of 15+ major incident managers in Chennai to provide Major Incident Management support for MasterCard, a multinational financial services corporation.
  • Engaged with a team of 30+ major incident managers in Pune to deliver Major Incident Management support for HSBC Bank, an international banking giant. 
  • Provided Transition Management support for HSBC Bank in Pune, collaborating with a team of more than 5 transition managers.
  • Led a team of over 5 major incident managers to provide robust Major Incident Management support for YES Bank, a prominent domestic bank in Mumbai. 


Senior System Engineer | Sep 2015 - Jun 2016

Alphacom Systems & Solutions Pvt. Ltd. (Contract to L&T Infotech.)

  • Contributed to Major Incident Management for CIRCOR International, Inc., a US-based company, while collaborating with a team of 10+ incident managers at L&T Infotech in Mumbai.
  • Teamed up with 30+ incident managers at L&T Infotech in Chennai to deliver Major Incident Management support for Maersk Oil & Gas, a Denmark-based company.

Analyst | Oct 2012 - Oct 2014

HCL Technologies Ltd.

  • Worked closely with a team of more than 50 skilled engineers to offer infrastructure support for ACXIOM, a prominent US-based company. 

Technical Consultant | Dec 2011 - Oct 2012 | Mar 2015 - Sep 2015

Sutherland Global Services

  • Partnered with a team of over 80 consultants, delivered voice-based technical support to McAfee Customers, a reputable antivirus company. 

Academics / Professional Certifications

2017

AXELOS Global Best Practice

ITIL Foundation in IT Service Management

2013

EXIN

Cloud Computing Foundation

2013

Cloud University Sponsored By Rackspace Hosting

CLOUDU

2007 - 2011

Saveetha University

B.Tech - Information Technology - 62%

2006 - 2007

Tamil Nadu State Board

Class XII - 69.4%

2004 - 2005

Tamil Nadu Matriculation Board

Class X - 69%

Skills


  • Proficient in ITIL framework for Incident Management, Transition Management, Change Management, Problem Management and IT Operations. 
  • Skilled in Project Management methodologies, including PMP, Agile, and Scrum. 
  • Demonstrated ability to adapt to new methodologies and frameworks quickly to meet evolving business needs.

Tools


  • Proficient in using monitoring tools such as Pingdom, Zabbix, Splunk, Solarwinds, AS400 I series, CONTROL-M, and CA-7.
  • Experienced in utilizing ticketing tools such as Service Now, Jira, BMC Remedy, CA Service Desk, Oracle CRM, and Salesforce.com. 
  • Skilled in working with reporting tools including Power BI and IBM Cognos.