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United [email protected] Work Experience NovemberPresent Tuscaloosa AL and Winfield AL General Manager Oreilly Auto Parts Overall General management of store, sales, payroll, staffing, training, and anything else to ensure store is as operable as possible. Overall I have ran the store on Skyland Boulevard and before that I ran and opened the store in Winfield AL as well. Stared out in the company in 2017 as general help and moved up to GM by 2019 EducationChristian Family Academy General Studies Overall just Basic Studies Skills Communication Determination Leadership Focused Honest Dependable Languages English — Fluent

members. Built sales forecasts and labor schedules to reflect desired productivity goals. Marketing & Hospitality Director • Chick-fil-A-Franchise MarchDecember 2017 Collaborated with the leadership team to develop increased outside catering sales of over 80% for Qby developing new business relationships in the community. Initiated a new VIP loyalty program by engaging personally with frequent guests of the restaurant. Crafted and executed marketing strategy and budget for two multi-million dollar Chick-fil-A franchise locations. Collaborated with the Leadership Team to reach quarterly and annual sales and performance goals. Develop...

2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual

張育銘 Chang, Yu-Ming Technical Product Manager / Proxy Product Owner with 5-year development and business analysis experience Work Experience Technical Product Manager / Proxy Product Owner (Remote) • Innova Solutions / Optum DecemberPresent This role requires communication with Product Owner, Product Manager, Designer, Developers, and Customer Service in the US. Data is exchanged among multiple applications in the format of XSD/XML. Our product was launched to market ahead of schedule by the end of December,I did the following to facilitate product development internationally Communicated product roadmap with development team and stakeholders Collaborated

I developed a basic data system to track incoming and outgoing correspondences. Staf • Kantor Pelayanan Kekayaan Negara dan Lelang JuliAgustus 2016 Employed in the Auction Department for a period of two months, where I undertook the digitization of approximately 200 archived auction letters spanning from the 1980s toPendidikan Universitas Sam Ratulangi Manado Management (International Business Administration ProgramCertification Google Data Analytics Certificate Google in Coursera - Certificate 2023 Ahli K3 Umum Kementerian Ketenagakerjaan Republik Indonesia 2022 Skil Microsoft Word Ms. PowerPoint Ms. Excel Leadership Graphic Design SQL Adobe Photoshop Adobe Illustrator Data Analytics Bahasa English — Lancar Indonesian — Bahasa Ibu

Sean Kuo Director, Semiconductor Packaging R&D; Senior Member of Technical Staff 20 year experience in Semiconductor Package Development, Quality, Reliability and Assembly process improvement. 14+ year leading cross functional teams in global organization to achieve sustainable best records, improve customer satisfaction and increase stakeholder values. Demonstrated a dynamic combination of strategic leadership and technical expertise; deep understanding in problem-solving skill and program/supply chain/budget management; enthusiasm in people development. Taipei City, Taiwan [email protected] https://www.linkedin.com/in/sean-kuo-47247a25

com/in/tjacobsen/ 20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations • Zendesk JanuaryJune 2023 | Boston, MA As a member of the Customer Experience (CX) and Insights Leadership Team, I had full