Technical Support Manager

Salto Systems

June 2023 - Present
Taipei, Taiwan

Skill : Traceroute · Technical Discussions · Support Engineers · LAN-WAN · Hypertext Transfer Protocol (HTTP) · Network Design · RF · Leadership · Problem Solving 

1. Manage and lead local partners to ensure timely and effective resolution of customer issues and inquiries.

2. Develop and implement strategies to improve the technical support process, including optimizing workflows and enhancing team performance.

3. Cowork with international teams for system integration issues.

4. Collaborate with cross-functional teams to communicate customer feedback, product issues, and improvement opportunities.

5. Maintain and ensure that the team delivers exceptional support experiences to our customers.

Field Application Engineer

GOOD CENTURY HOLDING LTD

Sep 2021 - June 2023
Taipei, Taiwan

Skills: System Integration · Surveillance · Radio · UHF · Technical Discussions · Support Engineers · LAN-WAN · Employee Training · Sales Presentations 

Responsible for technical support of Motorola Solutions (Safety Reimagined), mainly by :

1. Integrating and building systems of Motorola solutions from bottom to top, including:
AI surveillance System : Avigilon
Radio System: Mototrbo
IP-based radio system: WavePTX/Trbonet/SmartPTT
Body Worn Camera: Edesix
Integrations of Motorola Radio system and Surveillance system.

For a brief understanding, please refer to this intro video:
https://www.youtube.com/watch?v=TqP0XXKFimQ&t=496s

Systems Integration Records:
https://reurl.cc/9GKjGO


2. Supporting sales for product illustration and environmental building.
Chang Chun Group - Radio Alert integration with Body Worn Camera
Official Website:
https://www.ccp.com.tw/ccpweb.nsf/Profile?OpenAgent&ProfileName=Introduction
System integration and environmental building:
https://reurl.cc/q5lxkq

Freeway Bureau - Radio integration with Internet Connection
Working Note for integration:
https://reurl.cc/q5lxry


3. Making training programs for main resellers in Taiwan:
Training programs include:
Internal training - Internet Protocol (I) & (II) :
https://reurl.cc/410AnR
https://reurl.cc/QLvyxb

Field Application Engineer

AVNET

Mar 2018 - Aug 2021
Taipei, Taiwan

Skill :  Bluetooth Low Energy · 802.15.4 · Low-Power Wide-Area Network (LPWAN) · Bluetooth Low Energy · User Datagram Protocol (UDP) · Technical Discussions · Support Engineers · Technical Marketing 

Responsible for technical supports of Nordic product lines, Mainly about :

1.Assisting customers to be familiar with BLE / LPWAN protocols and Nordic products.

#Notes for Technical information integration:
https://www.evernote.com/l/AbvvYuBYnz5CFYjqd3gcXqF2xry68pib5nc/

2.Supporting customers to build their projects with Nordic's SDK based on an ARM-based system.

3.Developing tools for project POC, Like :
a. Customized burning tools.
b. Developing HID keyboard firmware on Nordic 52 series product.

#Programing Toolkit: https://github.com/wrightLin/NordicToolkit_AVNET_Share

#HID keyboard:
https://github.com/wrightLin/HID_Keyboard/settings

#Demo on Youtube:
https://www.youtube.com/watch?v=vT0E0B7FuuE&t=2s

4.Handling customer relationships and catching up on new opportunities in time.

Program Analyst

Galaxy Software Services Corporation

Feb 2014 - Mar 2018
Taipei, Taiwan

Skill :  Microsoft SQL Server · Microsoft Azure · .NET Framework · C# · JavaScript Libraries · Azure IoT · Bluetooth Low Energy 

1. Maintaining internal CRM system, focus on database management, and development of web API.

2. Surveying IoT techniques, and making POC of it. eg. Combining Rasberry-Pi and BT dongle/ Microsoft Azure Cloud to build up an internal access control system.

#Demo on Youtube:
https://www.youtube.com/watch?v=Wcq82JpNjh4&t=8s

#Rasberry-Pi Project on Github:
https://github.com/wrightLin/RaspiJob

3. Assisting in the maintenance and removal of big data in part of the company's projects. Writing shell scripts to maintain Linux-based server.

Master Thesis   •  NTUST

09.2010 - 03.2013

Content-based Video Retrieval with Multi Features

This research proposes a video content retrieval method that combines color, texture, and SIFT-BOW (Bag of Word) features to describe multiple images.

Full paper link:  https://drive.google.com/file/d/11ngu07TGoF5nfKHb6FDhHWhsJOFzGZpq/view