Identify and assess customers’ needs to achieve satisfaction Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
December 2019 - Present
A highly motivated individual with proven leadership skills and 9 years of sales management experience, looking for the position of Manager. Bringing exceptional coaching and interpersonal skills to inspire, and technical and business skills to provide superior customer service.
Karachi, Karachi City, Sindh, Pakistan
Identify and assess customers’ needs to achieve satisfaction. Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
September 2017 - October 2019
Resolving priority complaints immediately
Resolving CRM Charji Complaint of all over Pakistan
Resolving Charji signal issue through technical assistant on call and also resolve all devices fault on immediate basis
February 2016 - August 2017
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
February 2014 - January 2016
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Manage board with all vehicles record
August 2013 - February 2014
Serves customers by selling products and meeting customer needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
January 2013 - May 2013
2010 - 2013
2007 - 2010
Identify and assess customers’ needs to achieve satisfaction Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
December 2019 - Present
A highly motivated individual with proven leadership skills and 9 years of sales management experience, looking for the position of Manager. Bringing exceptional coaching and interpersonal skills to inspire, and technical and business skills to provide superior customer service.
Karachi, Karachi City, Sindh, Pakistan
Identify and assess customers’ needs to achieve satisfaction. Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
September 2017 - October 2019
Resolving priority complaints immediately
Resolving CRM Charji Complaint of all over Pakistan
Resolving Charji signal issue through technical assistant on call and also resolve all devices fault on immediate basis
February 2016 - August 2017
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
February 2014 - January 2016
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Manage board with all vehicles record
August 2013 - February 2014
Serves customers by selling products and meeting customer needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
January 2013 - May 2013
2010 - 2013
2007 - 2010