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Definition of Reputation Credits
Fitrah Ade Annisa
+6281364401637 | [email protected]
Organised professional with background in receptionist positions. recognised for systemising files, answering and fulfilling requests of customers. Seeking to leverage skills and tallents. Self motivated individual offering excellent skills in guest relations and upselling products and services. Engaging with staff member with ability to articulate and help customers make menu choises. Pursuing similar position resolution will be embraced.
Training Experience
January 2017 - April 2017
Commis Chef Trainee
Garuda Plaza Hotel
- Chopped, Mixed, Prepared Ingredients for line cooks ahead of busy days.
- Assisted with diverse food preparation tasks, chopping vegetables and garnishes to support high-volume shifts.
- Performed opening mise-en-place duties, maintaining professionalism of the restaurant.
January 2020 - Jul 2020
Front Desk Agent Trainee
Harris Resort Waterfront Batam
- Engaged with customers to better understand needs and deliver excellent service.
- Provided Excellent customer service throughout hotel visit, resulting in outstanding TripAdvisor feedback
- Participated in holding a sales event at the Botanical Mall 2 and managed to sell more than 30+ vouchers within a week. Promoted additional hotel facilities and services to enhance customer service.
- Capable and knowledgeable of using VHP system
September 2021 - January 2022
Food and Beverage Service Trainee
le Polonia Hotel and Convention
- Created and delivered orders while maintaining accuracy and attention to detail.
- Facilitated excellent customer experience by providing friendly, attentive and proactive customer service.
- Retained knowledge of current menu selection for accurate, reliable customer guidance.
Politeknik Pariwisata Negeri Medan
Hotel Management
Cumulative GPA 3.65/4.00
2018 - 2022
Skill
- VHP Hotel System
- PowerPoint, Excel, Word
- Supervision
- Teamwork
- Critical Thinking
- Problem Solving
Language
- Indonesia
- English
Fitrah Ade Annisa
+6281364401637 | [email protected]
Organised professional with background in receptionist positions. recognised for systemising files, answering and fulfilling requests of customers. Seeking to leverage skills and tallents. Self motivated individual offering excellent skills in guest relations and upselling products and services. Engaging with staff member with ability to articulate and help customers make menu choises. Pursuing similar position resolution will be embraced.
Training Experience
January 2017 - April 2017
Commis Chef Trainee
Garuda Plaza Hotel
- Chopped, Mixed, Prepared Ingredients for line cooks ahead of busy days.
- Assisted with diverse food preparation tasks, chopping vegetables and garnishes to support high-volume shifts.
- Performed opening mise-en-place duties, maintaining professionalism of the restaurant.
January 2020 - Jul 2020
Front Desk Agent Trainee
Harris Resort Waterfront Batam
- Engaged with customers to better understand needs and deliver excellent service.
- Provided Excellent customer service throughout hotel visit, resulting in outstanding TripAdvisor feedback
- Participated in holding a sales event at the Botanical Mall 2 and managed to sell more than 30+ vouchers within a week. Promoted additional hotel facilities and services to enhance customer service.
- Capable and knowledgeable of using VHP system
September 2021 - January 2022
Food and Beverage Service Trainee
le Polonia Hotel and Convention
- Created and delivered orders while maintaining accuracy and attention to detail.
- Facilitated excellent customer experience by providing friendly, attentive and proactive customer service.
- Retained knowledge of current menu selection for accurate, reliable customer guidance.
Politeknik Pariwisata Negeri Medan
Hotel Management
Cumulative GPA 3.65/4.00
2018 - 2022
Skill
- VHP Hotel System
- PowerPoint, Excel, Word
- Supervision
- Teamwork
- Critical Thinking
- Problem Solving
Language
- Indonesia
- English