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隊文化與人員投入度議題，給予短中長期調整建議與行動方案。 協助主管擬定每季團隊 OKRs，對齊公司目標。 管理一位工讀生 Training 規劃共 25 場不同主題的 T 型人才培育講座，增進同事跨領域知識。例如：IP 經營、Unity 新知、商業思維、智慧財產權、職場溝通.

Internship Programs for 3 consecutive years with 98% conversions, thereby optimizing the cost by 300% Manager - People Operations • Reward360 Global Services Pvt Ltd. AugustApril 2023 Led the Volume and Strategic based Hiring Initiative for Tech and Non tech roles across departments. Scaled Up Tech team and Initiated several Training programs. Handling RPO and Contractual hiring. Senior Talent Acquisition • Reward360 Global Services Pvt Ltd. AugustAugust 2021 Hiring across Tech and Non tech roles across departments which includes CEO Office, Products, Engineering, QA, Information Security, Data Science, Customer Success, Finance and Operations, Sales & BD, Marketing, Strategic Alliances

a part of the Robotic Process Automation (RPA) project. I have worked on REMS UI Scenario Builder for the NTRT RPA project. I have been a part of the Indigo Timesheet Testing Team and wrote the script for the same. Part of ready for credit process and training employees on the same. Handled EGS production mailbox to answer clarifications and requests from Underwriters, Processors and Closers. Handling ALFRESCO Mailbox for the site and ensuring that all the requests have been responded to within the timeline with appropriate solutions. Side by side on process to

subsidiary accounts by verifying, allocating, posting, and reconciling transactions and resolving discrepancies. Maintains general ledger by transferring subsidiary accounts, preparing a trial balance, and reconciling entries. Summarizes financial status by collecting information and preparing balance sheet, profit and loss, and other statements. Gst and Accounts Manager • Jaswinder S Arneja & Co. OctoberDecember 2022 Maintain Accounts, Filling G.S.T. Returns, Data Entry, Maintain all office work, Give Training to Interns EducationIndira Gandhi National Open University Business/Commerce, General Skills User Experience User testing Web usability Product Competitor analysis Business research Language Hindi English

Highlight: Successful Upgrade and Migration of Cisco VOIP across multiple #CitiGroup locations in Taiwan IT Support Engineer • Lonza AG JanuaryJuly 2013 Highlights: 1) MDM MobileIron (Now Ivanti) - Integration of new MDM into HQ & Migration of existing and new mobile devices + Created (English & German) User guides and co-hosted training sessions. Watch Ivanti's Introduction video. 2) VOIP - Modernization. Together with Infrastructure Migration of telephony systems upgraded to Cisco: + Integration of Cisco Unified Communications System + Created guides and hosted training for users Read on how Cisco did their telephony migration Service & Delivery Analyst • Aggreko

and customer specifications. Core Competencies Quality Assurance Test Strategies & Coverages Web/mobile functional test Test Plans, Cases & Processes Scripting & Documentation Issue Tracking Data Interface & Migration Testing Performance/Load/Stress Testing Efficient Team Lead Project Management Cross-team Collaboration Excellent interpersonal relations Strong analytic Problem-solving skills Training Newcomers Professional Skills Server-Client Infrastructure Storage / Network Database Management Regression & Negative Testing Verify and validation testing Work Experience Cirrus LED. Senior Quality Engineer, SW QA Team Lead JunPresent Led a QA team specializing in SaaS testing and engaged in LED system hardware and software integration.

Nodejs, Reactjs, and Vuejs. Experience with Express Experience with MySQL databases. Strong problem-solving and debugging skills. Excellent communication and teamwork skills. Likes to research, learn, and apply new technologies. Linkedin Github Skills Node.js Express TypeScript Vue React MySQL Projects Web for employee training and management ( 5//2022) Used Reactjs, Html, Css, Redux-ToolKit Website: https://daotao.comnieuthienly.vn/welcome GitLab: https://gitlab.com/sonnguyencntt/daotao_customer_web Template ( 9/2020) Used Html, Css, JavaScript Website: https://vothaihoa1998