74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer support specialists, ensuring they understood job requirements, developed essential skills, and worked effectively as a team. Successfully trained four new staff members to date. EDUCATION National Kaohsiung University of Science and Technology Master in Applied English, Jan 2012 HARD SKILLS Data-Driven Marketing Project Management Digital Marketing
Full-time / Interested in working remotely
National Kaohsiung First University of Science and Technology・
Applied English