Strategic Customer Success
create internal executive-level awareness, and create CS knowledge. And through it all, I engage with empathy, humility and emotional intelligence. Newbury, MA, USA Work Experience Customer Success: Strategic Accounts and Escalations • Zendesk JanuaryPresent As part of the CX Strategy and Insights leadership team, I was responsible for developing, launching and leading a new Global Critical Accounts and Escalations program. This “Account Save” program minimizes churn, identifies opportunities for growth, created internal executive-level awareness, and highlighted areas of product and process improvement. Executive Customer Success Manager • Citrix JulyDecember 2021 I worked with a our largest
Full-time / Interested in working remotely
MIT Sloan Executive Education・
Mastering Design Thinking