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app through email campaigns General Manager • J.P. Licks Homemade Ice Cream Cafe JanuarySeptember 2018 Directed staff in daily work assignments to maximize productivity. Consistently maintained high levels of cleanliness, organization, sanitation, and storage of food and beverage products to ensure quality. Managed recruitment, hiring, and training process for new team members. Built sales forecasts and labor schedules to reflect desired productivity goals. Marketing & Hospitality Director • Chick-fil-A-Franchise MarchDecember 2017 Collaborated with the leadership team to develop increased outside catering sales of over 80% for Qby developing new business relationships in the

SANGRAM SINGH Student-focused educational professional with 13 years of demonstrated experience in helping students to learn and achieve academic success . Strong teaching skills combined with excellent knowledge of subject content and a solid understanding of connecting core content to real-world applications. Poonch J&KEmail: [email protected] Work Experience RURAL SELF EMPLOYMENT TRAINING INSTITUTE FACULTY • J&K Bank AugustPresent Providing post Training escort services including follow up meets/visits. . Preparation of business plans/project report to RSETI trained entrepreneurs, . Providing counseling, credit linkage, marketing linkage, etc., to the

best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life. Mumbai, Maharashtra, India II [email protected] Work Experience Assistant Manager - Quality and Training • CreditEnable FebruaryPresent Handling training and quality of inhouse and vendor location Conducting trainings of new hires on product and process Classroom training and online trainings Developing and updating training programs for new hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement

ChenHuei Huang BIOS Engineer New Taipei City, Taiwan Summary: - 5 years experience in BIOS development region with AMI/Insyde code structureyears experience in BIOS development region with ARM code structure. - Attend Intel/Microsoft Workshop for supporting Dell XPS 13/15 series in NPI phrase. - Expert in cross-functional communication for implementing functions and solving BIOS and factory problems. Skills: - Familiar with UEFI EDKII architecture, AMI/Insyde code base, and C/C++. - Familiar with kinds of debug tools. Such as Intel DCI, WinDbg, DDR memory training data dump, and

股份有限公司) 三月十月 2023 [Learning and development] ⚫ Formulated and executed a comprehensive company-wide 1-on-1 feedback survey.Achieved an impressive response rate of 98% and generated detailed analysis reports. ⚫ Strategically planned and executed a series of educational training courses for new hires. Successfully completed four sessions within 3 months and received consistently high satisfaction ratings, averaging above 96%. ⚫ Successfully planned and executed the Buddy program, providing assistance to new hires. Achieved a high satisfaction rate of 98% among the participants. [Employee relationship

first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Relationship Management ◆ B2B Pre-/Post-Sales Service: Clarifying customer needs and pain points, assisting with product implementation, education training, and achieving business objectives. (e.g. Taiwan Mobile, government agencies) ◆ Optimized 6 years growth CSAT, FCR, and related indicators: Optimize automated reply templates, chatbot response content, service quality, and product experience by complaint data trends analysis (e.g. complaint types, interactions, processing time

Leader Deputy ManagerCayenne's Ark Technical Department Manager, Product Department ManagerPresent Technical Maintenance Department Manager IT Department Specialist • Genuine Computer Co., Ltd. JuneJune 2008 HQ Information Equipment Update Planning. Neihu HQ Network Environment Optimization and Information Security. Establishment of Data Remote Backup Mechanism. Online Education Training Environment. IT Department Specialist • Eslite Bookstore JuneDecember 2005 Maintenance and Collaborative Planning of Eslite Xinyi Store's Network Environment During Store Expansion Phase. Improvement of Network Environments Across Eslite Bookstores. Planning of HQ Data Center and Network Infrastructure. Implementation of Email System and Spam Blocking