Young professional in e-commerce operations, data analytics, and project management with extensive knowledge of process optimization, cost reduction, and increasing revenue.
- 2+ years of working experience in a fast-paced environment.
- 1 year + of managing operations cost reduction and revenue strategy.
- Experience in initiating data solutions including data analysis, data visualizations as well as project management and process automation.
Malaysia, Taiwan
[email protected]
Data Analytics, Business Intelligence, Digital Transformation Strategy
- Drive data solutions to support product analytics, marketing analytics, and editorial strategy optimization for international markets.
- Identified business opportunities through data insights and deep dive into cases to develop scalable business solutions and actionable next steps.
- Managed and optimized data instrumentation for product bucket testing and business analytics.
Defined business case with multiple stakeholders and delivered projects:
- Fleet Supply Health Sprint: Deep dive into fleet churn/activation behavior to quantify supply health and estimate churn probability with actionable CRM plans. Increased 160% reactivation rate and reduced 30% of churn rate. (WoW)
- Expansion Territory Forecast/Monitor Sprint: Coordinated with marketing and commercial efforts with logistics capacity to ensure market share in key areas. Increased number of healthy zones in the territory.
Operations Strategies and Initiatives:
- Strategized for operational expenses and budget to optimize operations revenue margins. Reduced 10% operations cost and improved unit economics.
- Lead compliance team and built frameworks, reducing cancellation rate and fraudulent behaviors. Reduced 20% of wastage (YoY) from cancellations, compensations, and system loopholes.
Business Intelligence and Data Analytics:
- Managed dashboards and spreadsheet reports to automate reporting and data collection process.
- Provided quantitative and qualitative analysis to stakeholders in understanding user segmentation and customer lifetime value.
- Estimated breakeven timeline, translating the result with actionable suggestions.
- Supported operation stakeholders to conduct in-depth analysis and translated complex data into actionable goals, identifying new business opportunities and operation pain points.
- Managed and developed visualized dashboards across the company to standardize the performance monitoring process.
- Analyzed the customer value of the products, identified the pain points with the CEO and managers and coordinated with the team to implement the solutions.
- Promoted company value on social media platforms by creating media contents, outreaching journalists and producing a mini-documentary, therefore building online community — the number of followers grew 50% over a period of 4 months.
- Researched and identified main issues in the digital environment and applied blockchain as a potential solution. Accordingly, published 6 educational articles on Bitmark’s official blog.
- Organized Bitmark’s booth at the COMPUTEX 2018 - the world biggest technology show - by being the first point of contact for PR events, planning out logistics, as well as promoting company product to potential investors and partners.
- Analyzed daily stock market activities and deliver customer value with services, improving client satisfaction during the internship period.
- Compiled reports for managerial meetings that were held to decide on USD$1M cooperation contracts.
Mandarin Chinese (Native),
English (Fluent),
French (Intermediate),
Spanish (Beginner)
Python (Intermediate, data analytics), MySQL (Advance),
Tableau(BI),
R (data analytics),
MS Office (Advanced)
Marketing Mix Modeling
Identified drivers for sales and evaluate offline & online marketing channels and external impacts on the sales .
Extracting data from Twitter and conducting decision tree module (Python) and data visualization.
I care about sustainable business and the responsibility of and the role that innovation plays.
Learn MoreYoung professional in e-commerce operations, data analytics, and project management with extensive knowledge of process optimization, cost reduction, and increasing revenue.
- 2+ years of working experience in a fast-paced environment.
- 1 year + of managing operations cost reduction and revenue strategy.
- Experience in initiating data solutions including data analysis, data visualizations as well as project management and process automation.
Malaysia, Taiwan
[email protected]
Data Analytics, Business Intelligence, Digital Transformation Strategy
- Drive data solutions to support product analytics, marketing analytics, and editorial strategy optimization for international markets.
- Identified business opportunities through data insights and deep dive into cases to develop scalable business solutions and actionable next steps.
- Managed and optimized data instrumentation for product bucket testing and business analytics.
Defined business case with multiple stakeholders and delivered projects:
- Fleet Supply Health Sprint: Deep dive into fleet churn/activation behavior to quantify supply health and estimate churn probability with actionable CRM plans. Increased 160% reactivation rate and reduced 30% of churn rate. (WoW)
- Expansion Territory Forecast/Monitor Sprint: Coordinated with marketing and commercial efforts with logistics capacity to ensure market share in key areas. Increased number of healthy zones in the territory.
Operations Strategies and Initiatives:
- Strategized for operational expenses and budget to optimize operations revenue margins. Reduced 10% operations cost and improved unit economics.
- Lead compliance team and built frameworks, reducing cancellation rate and fraudulent behaviors. Reduced 20% of wastage (YoY) from cancellations, compensations, and system loopholes.
Business Intelligence and Data Analytics:
- Managed dashboards and spreadsheet reports to automate reporting and data collection process.
- Provided quantitative and qualitative analysis to stakeholders in understanding user segmentation and customer lifetime value.
- Estimated breakeven timeline, translating the result with actionable suggestions.
- Supported operation stakeholders to conduct in-depth analysis and translated complex data into actionable goals, identifying new business opportunities and operation pain points.
- Managed and developed visualized dashboards across the company to standardize the performance monitoring process.
- Analyzed the customer value of the products, identified the pain points with the CEO and managers and coordinated with the team to implement the solutions.
- Promoted company value on social media platforms by creating media contents, outreaching journalists and producing a mini-documentary, therefore building online community — the number of followers grew 50% over a period of 4 months.
- Researched and identified main issues in the digital environment and applied blockchain as a potential solution. Accordingly, published 6 educational articles on Bitmark’s official blog.
- Organized Bitmark’s booth at the COMPUTEX 2018 - the world biggest technology show - by being the first point of contact for PR events, planning out logistics, as well as promoting company product to potential investors and partners.
- Analyzed daily stock market activities and deliver customer value with services, improving client satisfaction during the internship period.
- Compiled reports for managerial meetings that were held to decide on USD$1M cooperation contracts.
Mandarin Chinese (Native),
English (Fluent),
French (Intermediate),
Spanish (Beginner)
Python (Intermediate, data analytics), MySQL (Advance),
Tableau(BI),
R (data analytics),
MS Office (Advanced)
Marketing Mix Modeling
Identified drivers for sales and evaluate offline & online marketing channels and external impacts on the sales .
Extracting data from Twitter and conducting decision tree module (Python) and data visualization.
I care about sustainable business and the responsibility of and the role that innovation plays.
Learn More