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Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities. Directly engaged with more strategic customers at the C-Suite and SVP levels to create white-glove strategic account plans, enhancing communication and alignment on business objectives to ensure long-term success. Introduced data-driven models for customer health scoring, driving effective customer prioritization. Established a CX Governance Council for cross-functional collaboration and meeting retention goals and identifying new areas of cross-sell / up-sell. Executive Customer Success Manager • Citrix JulyDecember 2021 Formulated and executed strategies to drive enterprise customers' successful outcomes.

collaboration). Associate Business Development ShopeePay • Shopee OctoberApril 2022 | Jakarta, Indonesia As part of the growth team, I was responsible for increasing sales from online merchants by facilitating co-funding schemes between merchants and ShopeePay. • Managing over 50 online merchants (crypto, gaming, f&b), ensuring smooth operations and increased customer satisfaction. • Foster strong relationships with merchants by comprehending their requirements and offering potential supply to meet their needs. • Collaborate with merchants to develop sales campaigns for business purposes. • Collaborate with the marketing team to develop marketing materials aimed at enhancing campaigns. • Worked closely with internal

Phan Minh Tiến Assistant Sales Manager Sales Strategy TP. Hồ Chí Minh As an assistant sales manager at Ninja Direct, I collaborate with management on driving the sales strategy for our key customer segments, ensuring customer value and market competitiveness. I also manage and track the productivity and performance of the SME & ENT account team, ensuring a healthy sales pipeline and customer satisfaction. Additionally, I assist in executing various commercial initiatives for Ninja Direct, such as promotions, campaigns, and partnerships. I have over two years of experience in sales, working with different industries and sectors, such

and human errors via implement automation tools for routine flow HTC VIVE Sync, Product Manager , Sep 2021 ~ MarIncrease 25% visit for product page by internal link refined - Provide business insight by user data refine & competitor survey - Collect feedback via internal and external product demo Iter, Project Manager , Nov 2020 ~ AugEnhance customer satisfaction via literally feature released weekly - Enhance department productivity via applying Scrum flow and integrating with Jira management tools - Iteratively improve performance by applying the A/B test for team management Titansoft, Senior Technical Consultant (Business & Project Management), Jul 2019 ~ OctGrew revenue from new B2C BU by 1500

Ryno du Toit I am highly driven and motivated, I have strong interpersonal and communication skills to effectively interact with stakeholders from different backgrounds and levels of the organization, I am able to bridge the gap between technical and non-technical stakeholders, and ensure that everyone is on the same page. I am able to prioritize and manage multiple tasks and projects simultaneously, and adapt to changing requirements and timelines. City of Johannesburg Metropolitan Municipality, South Africa Work Experience IT Consultant • Supportwave - MSP AugustPresent Delivering remote and on-site support with excellence, with a focus on customer satisfaction

with new customers Maintain and grow relationships with existing customers Strive to improve customer satisfaction through excellent customer service Identify and respond to client needs Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in Follow up on customer orders as necessary Anticipate the needs of clients and address them accordingly Meet with customers to determine their specific needs and wants, making suggestions as appropriate Digital Marketing Specialist • Vertex Advertising AugustJuly 2016 Help define product objectives, target customers, revenue models, and business. Develop business cases for pursuing

Storyline Articulate; Digitalize training forms; Update the system's functions and Produce guidelines to use LMS accordingly. SepMarch 2019 Project Officer Printing&Packaging Goldsun Keep in touch with foreign companies to maintain cooperation and ensure tight info connection during order processing; Make the quotation and translate sales kits; Collect customers’ feedback to assess their satisfaction, keep them engaged with the company; Assist Sale Manager with sales report. SepAug 2017 BCE Company Admin cum Application Assistant Make the quotation and translate sales kits; Collect customers’ feedback to assess their satisfaction, keep them engaged with the company; Organize company’s