August 2021 - Present

Store Manager

PT. Jepsoe Masakin Baba Menantea

Create and develop store strategies aimed at increasing the number of customers coming in, increasing sales and optimizing profits.

Lead, train, motivate, mentor and provide feedback to store staff.

Ensure the best possible store service to create high customer satisfaction.

Organize the layout/placement of goods and arrange proper location of products to create a good customer experience.

December 2018 - July 2021

Head Bar - Trainer - Mixologist

CV. Resmi Kamila Teapotto & Nijuugo 

Create and develop store strategies aimed at increasing the number of customers coming in, increasing sales and optimizing profits.

Create and develop new beverage menu and new blend of tea base.

Tea Trainer for interns and permanent employees

As well as providing tea knowledge to guests

Lead, train, motivate, guide and give feedback to store staff.

Ensure the best possible store service to create high customer satisfaction.

Organize the layout/placement of goods and set the right product location to create a good customer experience.

December 2017 - April 2018

Barista

PT. MAXX COFFEE PRIMA

Prepare drinks for customers, such as tea and coffee.

Recommend products to customers who do not decide on their orders.

Maintain and clean the store when needed.

Comply with food safety procedures.

Handle cash and record customer order information accurately.

Resolve customer complaints efficiently and quickly as they come.

January 2015 - August 2015

Supervisor

Bali Bliss Residence Guest House

Process all guest check-ins by confirming reservations, assigning room. 

Process all payment types such as room charges, cash, checks, debit, or credit. 

Answer, record, and process all guest calls, messages, requests, questions, or concerns.  

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.