Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy

John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryFebruary 2024 •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities

BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and

Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for

Huyền Nguyễ nĐịa chỉ: Quận 9,TP Thủ Đức Email : [email protected] Số điện thoại:Điểm mạnh : Tận tâm , trách nhiệm, ham học hỏi. - Với kinh nghiệm nhiều năm làm việc, tôi đã trau dồi được nhiều kiến thức và kỹ năng nghiệp vụ nên tin rằng bản thân có thể hoàn thành xuất sắc công việc. Và từng bước phát triển, thăng tiến nhanh trong sự nghiệp. - Tôi mong muốn được làm việc trong một môi trường năng lượng,tích cực, vì lợi ích chung và hỗ trợ lẫn nhau. Được đồng

Anisya Riswanti Admin E-Commerce Saya lulusan Business Management & Marketing dengan pengalaman kerja sebagai Staff Administrasi Penjualan/E-Commerce selama 6 tahun marketplace yang digunakan seperti Shopee, Tokopedia, Lazada, Blibli, Bukalapak dan Akulaku, serta berpengalaman mengelola Toko Retail selama 1 tahun, terbiasa dengan melayani customer dan dapat menggunakan sistem Point Of Sales (POS), Intacs, Accurate Online dan Microsoft Office. Jakarta Utara, DKI Jakarta, Indonesia https://www.linkedin.com/in/anisya-riswanti/Pengalaman Kerja Admin E-Commerce dan Store Leader • PT Luby Abadi Mandiri MaretSeptember 2023 | Jakarta Utara, DKI Jakarta, Indonesia Mengelola

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