/in/william-lu-45024a36 Versatile and results-driven professional with over 12 years of comprehensive experience in Software Quality Assurance, Leadership, and Customer Service. Accomplished Senior Automation Test Engineer and Project Leader at Zealogics Inc, celebrated for leading teams to automate test processes, resulting in a 30% reduction in operation time and resource consumption. Proven track record at Trend Micro, spanning 12 years and 9 months, showcasing mastery in module management, diverse testing methodologies, and top-tier customer service as a Senior Customer Service Engineer. Adept in project planning, test automation, and effective communication, consistently