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CakeResume Talent Search

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India
New Delhi, India
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Banking / Insurance / Finance
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4-6 years
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Indira Gandhi National Open University
Thomas Edison State University
इंदिरा गांधी राष्ट्रीय मुक्त विश्वविद्यालय
India
New Delhi, India
Full-time
ASP.NET
AWS EC2
Blue Prism
C#
Code Review
Empathy
Excel VBA
Google App Engine
Leadership + Management
Linux System Administration
No
More than one year
Project Lead / Tech Lead / Team Lead / Technical Manager
Senior Robotic Process Automation Developer
Bachelor of Science (BS)
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2022
2016
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Accenture
Armorblox
Convergys India Services
Northern Trust Corporation
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More than 15 years
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Avatar of Indrajeet Roy.
Avatar of Indrajeet Roy.
Indrajeet Roy
Software Developer Analyst @Accenture
・
2016 ~ 2018
Senior Robotic Process Automation Developer
More than one year
Indrajeet Roy Associate Consultant Automation Developer New Delhi, Delhi, India Analytical Robotic Process Automation Developer with around 8 years of experience designing and building Robotic Process Automation projects. An autonomous worker committed to providing high-quality services. Proficient in Blue Prism, Excel VBA, Python 3 Scripting along with VB.Net , C#.Net and ASP.net and in possession of a Bachelor’s in Computer Application from Indira Gandhi National Open University. Work Experience Associate Consultant - Automation Developer • Northern Trust Corporation FebruaryPresent 1) Working on software using C# to track the amount of
Blue Prism
Excel VBA
C#
Employed
Full-time / Interested in working remotely
4-6 years
Indira Gandhi National Open University
・
Computer Applications
Avatar of Joshua Dunbar.
Offline
Avatar of Joshua Dunbar.
Offline
Joshua Dunbar
Customer Success Engineeer @Rigor
・
2019 ~ 2020
Project Lead / Tech Lead / Team Lead / Technical Manager
More than one year
development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower. Core Strengths Systems: Ubuntu, RedHat, Mac OSX, Windows Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence Programming Languages: Python, Ruby Frameworks: Ruby on Rails Certifications Apple Certified Technical Coordinator -- April 2013 Apple Certified Support Professional -- May 2013 Education Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012 Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present Experience CUSTOMER SUPPORT ENGINEER , DIGITALOCEAN; NEW YORK CITY —PRESENT Developing a consistent and
Microsoft Suite
Google App Engine
Google Apps
Employed
Full-time / Remote Only
10-15 years
Thomas Edison State University
・
Information Technology
300+

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
More than one year
Avatar of Joshua Dunbar.
Joshua Dunbar
Senior Customer Success Engineer
Logo of Armorblox.
Armorblox
・
2020 ~ Present
United States
Professional Background
Current status
Employed
Job Search Progress
Professions
Customer Success Manager
Fields of Employment
Work experience
10-15 years
Management
Skills
Microsoft Suite
Google App Engine
Google Apps
Ruby on Rails
SQL
NoSQL
Quality Assurance
Support and Training
Support Documentation
Leadership + Management
Empathy
RESTful API
Code Review
AWS EC2
Linux System Administration
MacOS Admin
Languages
English
・
Native or Bilingual
Korean
・
Beginner
Job search preferences
Positions
Project Lead / Tech Lead / Team Lead / Technical Manager
Job types
Full-time
Locations
Salt Lake City, UT, USA, Seattle, WA, USA, Portland, OR, USA
Remote
Remote Only
Freelance
Yes, I freelance in my spare time
Educations
School
Thomas Edison State University
Major
Information Technology
Print
JoshuJoshua E Dunbara E Dunbar
Customer Support Evangelist
Location: Washington, D.C.
Email: [email protected]
Linkedin
Github



Summary

Accomplished customer support engineer with proven track record of customer satisfaction, quality assurance, and technical workshop development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower.

Core Strengths

Systems: Ubuntu, RedHat, Mac OSX, Windows
Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence
Programming Languages: Python, Ruby
Frameworks: Ruby on Rails

Certifications

Apple Certified Technical Coordinator -- April 2013
Apple Certified Support Professional -- May 2013

Education

Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012
Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present

Experience

CUSTOMER SUPPORT ENGINEER, DIGITALOCEAN; NEW YORK CITY — 2014 - PRESENT
  • Developing a consistent and accurate system with abuse team involving detection of floods, improved customer expectations, and documentation for increased acumen.
  • Created the CSAT and NPS system that lead to more accurate tracking of customer relationships and providing analytics to the company.
  • Improved multiple aspects of the customer experience via feedback. Aiming on improving customer on-boarding, handling of abuse, and first response.
CUSTOMER SUPPORT ENGINEER, WITOPIA; RESTON, VA — 2013 - PRESENT
  • Coaching and mentoring third shift in communication and troubleshooting techniques leading to average of 10 minute chat times, and lower escalation requests.
  • Providing feedback to third shift on chats and email based client interactions leading to higher client retention and satisfaction
  • Highest performance in company for client retention rate, sales, and satisfaction on third shift
BUSINESS SPECIALIST, APPLE; MCLEAN, VA — 2011 - 2013
  • Top lead generator on a team of six bringing in an average of 1000 warm leads a quarter.
  • Spearheaded information technology action plans that integrate post-sale solutions involving big picture understanding of networking, deployment, and security.
  • Lead business workshops team of five and created the template for market wide adoption of B2B technical workshops throughout the five store market.



Resume
Profile
Print
JoshuJoshua E Dunbara E Dunbar
Customer Support Evangelist
Location: Washington, D.C.
Email: [email protected]
Linkedin
Github



Summary

Accomplished customer support engineer with proven track record of customer satisfaction, quality assurance, and technical workshop development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower.

Core Strengths

Systems: Ubuntu, RedHat, Mac OSX, Windows
Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence
Programming Languages: Python, Ruby
Frameworks: Ruby on Rails

Certifications

Apple Certified Technical Coordinator -- April 2013
Apple Certified Support Professional -- May 2013

Education

Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012
Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present

Experience

CUSTOMER SUPPORT ENGINEER, DIGITALOCEAN; NEW YORK CITY — 2014 - PRESENT
  • Developing a consistent and accurate system with abuse team involving detection of floods, improved customer expectations, and documentation for increased acumen.
  • Created the CSAT and NPS system that lead to more accurate tracking of customer relationships and providing analytics to the company.
  • Improved multiple aspects of the customer experience via feedback. Aiming on improving customer on-boarding, handling of abuse, and first response.
CUSTOMER SUPPORT ENGINEER, WITOPIA; RESTON, VA — 2013 - PRESENT
  • Coaching and mentoring third shift in communication and troubleshooting techniques leading to average of 10 minute chat times, and lower escalation requests.
  • Providing feedback to third shift on chats and email based client interactions leading to higher client retention and satisfaction
  • Highest performance in company for client retention rate, sales, and satisfaction on third shift
BUSINESS SPECIALIST, APPLE; MCLEAN, VA — 2011 - 2013
  • Top lead generator on a team of six bringing in an average of 1000 warm leads a quarter.
  • Spearheaded information technology action plans that integrate post-sale solutions involving big picture understanding of networking, deployment, and security.
  • Lead business workshops team of five and created the template for market wide adoption of B2B technical workshops throughout the five store market.