tests and implementing CI/CD pipelines with Github Actions. iOS Developer Taipei，Taiwan US Citizen [email protected] Skills Proficient Swift RxSwift SwiftConcurrency XC Test - Unit/UI/Performance Git Git Action List performance optimizing Multi threading Understand Objective-C Fastlane Elastic search Google - Firebase implementation Project management Waterfall/Agile/Scrum mythology Confluence/Jira/Trello Slack bot implementation Experience Opennet - Taipei, OctoberMarch 2024 Senior iOS developer Development and maintenance of SportyBet App Royal Technology - Philippines, AprilAugust 2020 iOS developer Development and maintenance of Cucumber Video App (Same app name with different

experience. - Worked closely with the product manager to improve wallet features. Product Management Experience - Managed TT Farm, a gamified DeFi dApp, overseeing a feature designed to boost user revenue and stabilize token prices. - Successfully retained loyal users, maintaining consistent daily visitsUAW and 2K daily transactions inafter feature implementation. - Designed tokenomics, membership structure, and utility tokens for TT Farm. - Managed operational costs and crafted post-launch marketing strategies, following a comprehensive one-stop flow approach for the dApp. Industry Background: - Collaborated extensively with Product Managers, Marketing, and Engineering professionals across various roles. Product Operation

Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton. Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services. OctoberApril 2023 Taipei, Taiwan Lead Patient Access Representative West Oaks Hospital Demostrated in organization Third quarter, successfully demonstrated excellent imporovement

with extended stakeholders in the US to define requirements Translated requirements into development stories for engineers using JIRA/Rally and Confluence Prioritized backlog items to keep development team focus on key business directions Filled information gap for team members in the US and Taiwan Mitigated gap between expectation and implementation through timely feedback in standup meeting Sr. Business Analyst (Remote) • Dell Technologies JanuaryJanuary 2022 Worked with 6 cross function teams to develop 5 software solutions (M365 RPA + VBA) using Agile methodologies. Quotation process was speeded up by 96%, from 2 hours to 4 minutes Led intern

Alex Pauncz I'm a creative marketer & strategist passionate about technology, entrepreneurship and marketing. In the last 6 years, I've lead many growth & brand marketing initiatives for CData Software, helping the company scale 10x from a founder-led, bootstrapped startup through three funding rounds led by VC partners. Before joining CData, I cut my teeth as an SEO & copywriter in a B2B marketing agency and at an IT services firm. Raleigh, NC, USA Work Experience OctoberPresent Product Marketing Manager — OEM CData Software - Lead marketing for CData's largest line of business: OEM embedded integration - Set the

區塊鏈、支付、信用卡和保險領域取得了成功。 擅長跨職能協作、產品開發與創新。 Taipei, Taiwan 工作經歷 Institutional Product Manager • Binance · Spearheaded the entire product lifecycle from ideation to implementation for the world's largest cryptocurrency exchanges. 從構想到上線，主導全球最大的加密貨幣交易所的產品生命周期 · Tailored products to meet the unique needs of institutional investors through surveys, cross-team

Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations • Zendesk JanuaryJune 2023 | Boston, MA As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs. Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence. Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities. Directly engaged with