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Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities. Directly engaged with more strategic customers at the C-Suite and SVP levels to create white-glove strategic account plans, enhancing communication and alignment on business objectives to ensure long-term success. Introduced data-driven models for customer health scoring, driving effective customer prioritization. Established a CX Governance Council for cross-functional collaboration and meeting retention goals and identifying new areas of cross-sell / up-sell. Executive Customer Success Manager • Citrix JulyDecember 2021 Formulated and executed strategies to drive enterprise customers' successful outcomes.

Ryno du Toit I am highly driven and motivated, I have strong interpersonal and communication skills to effectively interact with stakeholders from different backgrounds and levels of the organization, I am able to bridge the gap between technical and non-technical stakeholders, and ensure that everyone is on the same page. I am able to prioritize and manage multiple tasks and projects simultaneously, and adapt to changing requirements and timelines. City of Johannesburg Metropolitan Municipality, South Africa Work Experience IT Consultant • Supportwave - MSP AugustPresent Delivering remote and on-site support with excellence, with a focus on customer satisfaction

Yang, Tsung-Hsun About me： I have a cheerful personality, and I have a good relationship with family and people. After graduate school research on machine vision, I joinned the first company (TRI Inc.). In TRI, from engineer promoted to engineering supervisor to assisted the transfer of technology in East China (Shanghai, Suzhou), to the establishment of the Southeast Asia and IBD (International Business Department ) customer service team. After TRI's aoi work. I joined the Taipei City Government team, and joined the smart city project of Mayor Kou (107~108 Transportation Bureau APP on