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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Software Project / Product Management
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
・
International Business/Trade/CommercePast
Customer Service @HIGOGAME PTE LTD2023 ~ 2023
・
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員，總機接待人員，秘書，國外業務
Within two months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Prima Indonesia
・
HUMAN RESOURCES MANAGEMENTPast
Customer Service Representative @GraPARI Telkomsel2021 ~ 2023
・
Administration Staff and Customer Service
Within three months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Putra Indonesia (UNPI)
・
ManajemenPast
Sr. Customer Service Representative @United Health Group2023 ~ 2024
・
Email and Customer Support Specialist
Within one month
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Phoenix
・
Business Administration and Management
Past
Assistant Accounting Finance Manager @Vacation Homes 3652019 ~ Present
・
Administration Staff and Customer Service
Within one month
John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryFebruary 2024 •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Carlos Hilado Memorial State University
・
Education
Quality Team Leader @CreditEnable2023 ~ Present
・
Assistant Manager Training and Quality
Within one month
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
Commerce
Past
Admin E-Commerce dan Store Leader @PT Luby Abadi Mandiri2021 ~ 2023
・
Administrator and Customer Service Specialist
Within three months
Anisya Riswanti Admin E-Commerce Saya lulusan Business Management & Marketing dengan pengalaman kerja sebagai Staff Administrasi Penjualan/E-Commerce selama 6 tahun marketplace yang digunakan seperti Shopee, Tokopedia, Lazada, Blibli, Bukalapak dan Akulaku, serta berpengalaman mengelola Toko Retail selama 1 tahun, terbiasa dengan melayani customer dan dapat menggunakan sistem Point Of Sales (POS), Intacs, Accurate Online dan Microsoft Office. Jakarta Utara, DKI Jakarta, Indonesia https://www.linkedin.com/in/anisya-riswanti/Pengalaman Kerja Admin E-Commerce dan Store Leader • PT Luby Abadi Mandiri MaretSeptember 2023 | Jakarta Utara, DKI Jakarta, Indonesia Mengelola
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Sekolah Menengah Kejuruan SMKN 12 Jakarta
・
Pemasaran
sales @PT Mitsubishi Motors Kramayudha Indonesia2021 ~ Present
・
Administrator, Virtual Assistant, Customer Service
Within one month
indah marketing My name is Indah, I am a dedicated professional with experience in the field of Marketing and Digital Marketing. I have an educational background in Information Systems and have worked in various companies where I have developed strong skills in the World of Marketing. During my career, I have been involved in various projects involving Marketing and have managed to achieve significant results. I am confident in my abilities for Digital Marketing-Web Design -Translation(Eng-Eng) -Image Editing, as well as collaborating with a team to achieve common goals.In addition, I am
Employed
・
Ready to interview
Part-time / Interested in working remotely
10-15 years
Institut Teknologi Sepuluh Nopember
・
sistem informasi
Past
Tim Antar @Byebeli2023 ~ Present
・
Public Relation, Marketing, Admin, Kasir, Customer Service
Within one month
has given me the ability to learn and improve in the world of work, such as mass communication, teamwork, time management, leadership, problem solving, decision making, contributing to long term plans. Work Experience Delivery Team • Byebeli MeiPresent | Jakarta | Part Time Picking up and delivering the unit rented by the customer Contacting the customer regarding the rented unit. Beautician • Unicare Aesthetic Clinic JuniPresent | Jakarta | Full Time Recommend beauty products to consumers and analyse their needs Educate consumers about the risks associated with medical procedures and how to manage them Provide the best service to consumers Communicate with patients about
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Mercu Buana
・
Broadcasting
Past
Frontend Software Engineer @德商foodpanda_富胖達股份有限公司2022 ~ 2023
・
資深前端工程師
Within one month
internal sharing sessions to disseminate learnings and discuss the future directions for optimization . Projects and achievements Took over the ownership of MMT (Marketing Management Platform) , the operational platform of the subscription service. Clarified and tested all configuration details of subscription plans, created tickets to enhance UX and address system defects. Introduced integration tests to cover crucial user flows. Integrated a widely adopted design system tailored for the company's internal tools. Took over the ownership of the subscription data query tool on our customer service platform, rebuilt and redesigned the whole to...
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立台灣大學
・
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Problem-Solving
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Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
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Leadership
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Professional Background
Current status
Employed
Job Search Progress
Professions
Back-end Engineer, Full Stack Development, Software Engineer
Fields of Employment
Work experience
2-4 years
Management
Skills
Languages
English
・
Fluent
Job search preferences
Positions
Web Engineer、ASP.Net MVC / C# Engineer
Job types
Full-time
Locations
Taipei, 台灣
Remote
Interested in working remotely
Freelance
No
Educations
School
National Taiwan University of Science and Technology
Major
資訊管理系
PROFILE
Proficient in full-stack development, focus on customer service, production infromation management and planning & scheduling system. At same time, also interesting in smart application of machine/deep learning.
My goal is develop a high quality system. When faced any enhancement or requirement item, can expand the system rapid to strength business benefits.
WORK EXPERIENCE
Software Engineer / HP Inc. / Jun, 2023 - Present
- Used C#, .Net Core EF, ABP Framework, Hangfire Job Scheduler, ABAC/RBAC Authorization, HTML, Razor, Bootstrap5, MSSQL
- Refactor VB and webform webpage to C# MVC
- Development and Maintain Product Information System
Software Engineer / Micron / Oct, 2021 - Jun, 2023
- Used C#, .Net Core, AngularJS, TypeScrip, Azure, TFS, PaaS, OpenShift, Splunk, YAML, k8S, Git, HTML, CSS, Bootstrap5, DevOps
- Cross Contry Cooperation
- Improve the planning and scheduling system with data scientist to optimize manufacture performance, make it can reach maximize production efficiency
- Migrate the system from Winform to webpage UI for strength the flexble and information security
- Build and maintain automatic release CI/CD pipeline on Azurefor easier to maintain official release control and reduce operate error.
- Migrate the API service from IIS to cloud service OpenShift for strength the security and resource control.
- Transfer webpage to be RWD desigh to optimize user experience and reduce maintainence cost.
- Job detail
- Full-Stack Development
- RWD webpage design
- RESTFul API implement
- Proficient with any .NET Framework
- DevOps
- Maintain Azure, OSE, Octopus, Git, PaaS(WSO2)
- Proficient with K8s, YAML, git command
- Agile (Scrum)
- Help SM estimate story item and points
- Be a developer, SME and EA
Software Engineer / WIN Semiconductors / Nov, 2018 - Sep, 2021
- My work focus at Web System Development, PRTG Server Monitoring, B2B Software Maintain, Machine Learning Smart Application, GitLab Management.
- Good at using Java, C#、ASP.Net MVC、Razor、.Net EntityFramework、HTML、CSS、JavaScript、Jquery、Bootstrap 3、Bootstrap 4、PRTG、SoftwareAG webMethods、GitLab to solve problems.
- Job detail
- Web System Development contains Requirements Collection, System Design, Front-End and Back-end Design and Database Design.
- Project
- Customer E-Service - Whole web system contains Account Management, Identity verification, Order System and File Download System for strengthen security and convenience. We use rwd website to improve performance and get more customer satisfaction.
- Product Information Management - Record product manufacturing and spedification information, and provide data to ERP, customer service and revenue estimation to make decisions.
- PRTG Server Monitor
- Parse - Anlysis of the causes of server problem.
- Monitor - Monitor server CPU, memory, disk space, website and reminders of abnormal status are formulated.
- Maintain - Trubleshoot the situation when the server has problem and make a plan to prevent second occurrence.
- webMethods B2B System Maintain
- Maintain - webMethods troubleshooting.
- Development - Customize functions according to customer needs.
- Machine Learning Smart Application - Development automated monitoring system to strengthen information security, reduce labor management cost.
- Smart Meeting Room - Use enviromental factors with machine learning(Random Forest) to predict personnel activities, maximize meeting room utilization.
Intern / eland Information / May 2016 - Jun 2017
- Used Java, MSSQL
- Learn how to big data analysis, text mining, algorithm development, database optimization, and I responsible for pre-processing to construct a key term database by billion of article.
- Find emotion of article , write a parser and load key term from database for automatically identify the term's lexical of article, can get emotion of article from parser.
Intern / Maxxis International / Sep 2014 - May 2015
- Used Java, MSSQL
- Help case company construct a spare parts inventory decision-making system, reduce the cost of spare parts, reference spare parts call history, we found that 80% of the cost is caused by 20% of spare parts.
- We use GA algorithm to get high and low spare parts quantity level, avoid too much inventory costs, solve case company inventory costs waste.
- Design an easy decision-making UI, let user can process easily, improve the situation that was calculated manually on paper.
AUTOBIOGRAPHY
I am YUEH-CHIAO LI, can called me Leo. I’m proficient in full-stack development, focus on customer service, production information management and planning & scheduling system. At same time, also interesting in smart application of machine/deep learning.
I love programming, my goal is become a system architect, develop a high value system to increase the company benefit and reduce the cost of company. my work attitude is important to action speak louder than words, always keep curiosity and enthusiasm in this world, keep on going, never give up.
Thank you very much for your time and consideration on my autobiography, and I hope I can have a chance to talk with you.
EDUCATION
Master of Information Management at National Taiwan University Science and Technology / Aug 2015 - Aug 2017
- Research Nature Language Process(NLP) and RNN-LSTM
- GPA 3.8/4
thesis：application of recurrent neural network on identification of blogger's sponsored article / Aug 2016 - Aug 2017 / Click Me
- Used Python, Java, Tensorflow, MongoDB
- My thesis is focus on use NLP and RNN-LSTM to identification sponsored content for ensuring will not make a wrong decisionby refer those fake content.
SKILLS
PROGRAMMING
- C# (.Net Core EF)
- HTML / CSS (Bootstrap 4 & 5)
- Java
- JavaScript (Jquery, AngularJS, TypeScript)
- Python (Tensorflow)
- R
- VB、VBA
- SQL (MSSQL, MySQL, MongoDB)
- DevOps (Azure, OpenShift, Octopus, Splunk, Git, Yaml, K8s)
- API (RESTFul API, Swagger)
- Monitor (Splunk, OpsRamp, Kibana)
- PaaS (WSO2)
PROFILE
Proficient in full-stack development, focus on customer service, production infromation management and planning & scheduling system. At same time, also interesting in smart application of machine/deep learning.
My goal is develop a high quality system. When faced any enhancement or requirement item, can expand the system rapid to strength business benefits.
WORK EXPERIENCE
Software Engineer / HP Inc. / Jun, 2023 - Present
- Used C#, .Net Core EF, ABP Framework, Hangfire Job Scheduler, ABAC/RBAC Authorization, HTML, Razor, Bootstrap5, MSSQL
- Refactor VB and webform webpage to C# MVC
- Development and Maintain Product Information System
Software Engineer / Micron / Oct, 2021 - Jun, 2023
- Used C#, .Net Core, AngularJS, TypeScrip, Azure, TFS, PaaS, OpenShift, Splunk, YAML, k8S, Git, HTML, CSS, Bootstrap5, DevOps
- Cross Contry Cooperation
- Improve the planning and scheduling system with data scientist to optimize manufacture performance, make it can reach maximize production efficiency
- Migrate the system from Winform to webpage UI for strength the flexble and information security
- Build and maintain automatic release CI/CD pipeline on Azurefor easier to maintain official release control and reduce operate error.
- Migrate the API service from IIS to cloud service OpenShift for strength the security and resource control.
- Transfer webpage to be RWD desigh to optimize user experience and reduce maintainence cost.
- Job detail
- Full-Stack Development
- RWD webpage design
- RESTFul API implement
- Proficient with any .NET Framework
- DevOps
- Maintain Azure, OSE, Octopus, Git, PaaS(WSO2)
- Proficient with K8s, YAML, git command
- Agile (Scrum)
- Help SM estimate story item and points
- Be a developer, SME and EA
Software Engineer / WIN Semiconductors / Nov, 2018 - Sep, 2021
- My work focus at Web System Development, PRTG Server Monitoring, B2B Software Maintain, Machine Learning Smart Application, GitLab Management.
- Good at using Java, C#、ASP.Net MVC、Razor、.Net EntityFramework、HTML、CSS、JavaScript、Jquery、Bootstrap 3、Bootstrap 4、PRTG、SoftwareAG webMethods、GitLab to solve problems.
- Job detail
- Web System Development contains Requirements Collection, System Design, Front-End and Back-end Design and Database Design.
- Project
- Customer E-Service - Whole web system contains Account Management, Identity verification, Order System and File Download System for strengthen security and convenience. We use rwd website to improve performance and get more customer satisfaction.
- Product Information Management - Record product manufacturing and spedification information, and provide data to ERP, customer service and revenue estimation to make decisions.
- PRTG Server Monitor
- Parse - Anlysis of the causes of server problem.
- Monitor - Monitor server CPU, memory, disk space, website and reminders of abnormal status are formulated.
- Maintain - Trubleshoot the situation when the server has problem and make a plan to prevent second occurrence.
- webMethods B2B System Maintain
- Maintain - webMethods troubleshooting.
- Development - Customize functions according to customer needs.
- Machine Learning Smart Application - Development automated monitoring system to strengthen information security, reduce labor management cost.
- Smart Meeting Room - Use enviromental factors with machine learning(Random Forest) to predict personnel activities, maximize meeting room utilization.
Intern / eland Information / May 2016 - Jun 2017
- Used Java, MSSQL
- Learn how to big data analysis, text mining, algorithm development, database optimization, and I responsible for pre-processing to construct a key term database by billion of article.
- Find emotion of article , write a parser and load key term from database for automatically identify the term's lexical of article, can get emotion of article from parser.
Intern / Maxxis International / Sep 2014 - May 2015
- Used Java, MSSQL
- Help case company construct a spare parts inventory decision-making system, reduce the cost of spare parts, reference spare parts call history, we found that 80% of the cost is caused by 20% of spare parts.
- We use GA algorithm to get high and low spare parts quantity level, avoid too much inventory costs, solve case company inventory costs waste.
- Design an easy decision-making UI, let user can process easily, improve the situation that was calculated manually on paper.
AUTOBIOGRAPHY
I am YUEH-CHIAO LI, can called me Leo. I’m proficient in full-stack development, focus on customer service, production information management and planning & scheduling system. At same time, also interesting in smart application of machine/deep learning.
I love programming, my goal is become a system architect, develop a high value system to increase the company benefit and reduce the cost of company. my work attitude is important to action speak louder than words, always keep curiosity and enthusiasm in this world, keep on going, never give up.
Thank you very much for your time and consideration on my autobiography, and I hope I can have a chance to talk with you.
EDUCATION
Master of Information Management at National Taiwan University Science and Technology / Aug 2015 - Aug 2017
- Research Nature Language Process(NLP) and RNN-LSTM
- GPA 3.8/4
thesis：application of recurrent neural network on identification of blogger's sponsored article / Aug 2016 - Aug 2017 / Click Me
- Used Python, Java, Tensorflow, MongoDB
- My thesis is focus on use NLP and RNN-LSTM to identification sponsored content for ensuring will not make a wrong decisionby refer those fake content.
SKILLS
PROGRAMMING
- C# (.Net Core EF)
- HTML / CSS (Bootstrap 4 & 5)
- Java
- JavaScript (Jquery, AngularJS, TypeScript)
- Python (Tensorflow)
- R
- VB、VBA
- SQL (MSSQL, MySQL, MongoDB)
- DevOps (Azure, OpenShift, Octopus, Splunk, Git, Yaml, K8s)
- API (RESTFul API, Swagger)
- Monitor (Splunk, OpsRamp, Kibana)
- PaaS (WSO2)