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Avatar of Kumar Divyaprakash.
Avatar of Kumar Divyaprakash.
Regional Key Account Manager SaaS & - West India @Work Store Limited
2023 ~ Present
Area sales manager & Regional sales manager Key Account Manager
Within two months
Kumar Divyaprakash Hi, I am Kumar an Experienced Strategic Key Account Manager adept at cultivating relationships with Key Decision Makers and Department Heads within strategic regional accounts. Proven success in developing and implementing effective strategies to expand business and drive revenue growth. A collaborative leader focused on maximizing client satisfaction and fostering long-term partnerships. I've actively pursued various workshops, including those in AI chatbot prompt engineering and LinkedIn lead generation, to enhance my skills for daily work responsibilities. Concurrently, I am enrolled in a 1-year Executive Program at IIM Indore, specializing in Global
Microsoft Office
Excel
Communication
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
ITM Group of Institutions
Marketing
Avatar of Maulana Hidayatullah.
Avatar of Maulana Hidayatullah.
Past
Facility & Asset Management @PT. Gojek Indonesia
2018 ~ 2022
Investment Banking Analyst/Asset Management Analyst/Customer Success
Within three months
Maulana Hidayatullah Facility & Asset Management Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. Experienced in establishing and leading divisions, managing inventories, and maintaining assets. Proven track record in implementing asset management systems and policies for improved efficiency. Strong background in managing budgets and cost projections. Proficient in IT support, access control, and security systems. Excellent communication and relationship-building skills. Bachelor's degree in
Potential
Communications
Effectiveness
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Universitas Terbuka
Management
Avatar of 李鳳君.
Avatar of 李鳳君.
Past
Business Solution Analyst (IT PM) @香港商臺灣馬士基物流有限公司台灣分公司_Maersk Contract Logistics (Tai
2022 ~ 2023
Product Manager
Within one month
SIT and UAT). -Complete the new employee handbook within one month. -Managed and tracked projects using Asana and JIRA to ensure efficient progress and timely completion. -Host and prepare material for cross-department training, like LogiReport Superuser Training. Hard Core Technology Corp — Project Owner/Senior Customer Success Specialist Oct 2021 ~ MarProject Owner of GoFreight Pay, one of the most profitable value-added services of the company, and be in charge of this project from A to Z. - Develop and design web functionalities, with go-live monitoring and on-going maintenance. - The go-to
Word
PowerPoint
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立臺灣海洋大學 National Taiwan Ocean University
航運管理學系
Avatar of Subhashree Bhattacharjee.
Avatar of Subhashree Bhattacharjee.
Past
Presales Specialist @Locobuzz
2023 ~ 2023
Project Manager, Product Operations, Product Support, Program Manager
Within one month
Subhashree Bhattacharjee Brand Manager and Communication Gurugram, Haryana, India Dynamic and results-driven professional with a proven track record in communication strategy and brand management, backed by an MBA degree. Armed with a blend of strategic vision and hands-on experience. I excel in crafting compelling narratives that resonate with target audiences and elevate brand presence. Work Experience Presales Specialist • Locobuzz MayDecemberCreating marketing strategies - Introduce and represent brands - Shaking Hands and Meeting with Big Brands like Finolex, Traya, Lupin, etc. - Client Co-ordination and Engagement Corporate Recruiter & Customer Success • Omm IT Solution AprilAprilTalent Acquisition Strategy Development
Communication
Jira
CRM software
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
CHANDIGARH UNIVERSITY
Entrepreneurship
Avatar of J.S Pescatarian.
Avatar of J.S Pescatarian.
Past
Federal Contractor/IT Support Specialist @STG INC
2012 ~ 2023
IT Support Specialist
Within one month
Top-Notch Industry leaders. •Assisted with troubleshooting complex problems related to product design or manufacturing issues. Education Financed 100% of college education via scholarship Northwood University Computer ScienceSkills ⦁ Hardware/Software Upgrades ⦁ Configuration Management ⦁ Cost Analysis ⦁ Information Protection ⦁ Systems Analysis ⦁ Technical Support ⦁ Data Recovery ⦁ Software Installation ⦁ Performance Testing ⦁ Customer Service ⦁ Application Support ⦁ Hardware Diagnostics ⦁ Account Management ⦁ Customer Success Management ⦁ Windows Operating Systems (Win10 and Win11) ⦁ Product Troubleshooting ⦁ Antivirus Software ⦁ Microsoft Outlook ⦁ Hardware and Peripherals ⦁ Technical Documents Comprehension ⦁ MS Office Proficiency ⦁ Technical Troubleshooting ⦁ Application Installations ⦁ LAN/WAN ⦁ Issue Troubleshooting ⦁ Complaint Resolution ⦁ Call Center Operations ⦁ DHCP/DNS Ethernet
Communication
Microsoft Office
Word
Unemployed
Ready to interview
Full-time / Remote Only
More than 15 years
Northwood University
Computer Science
Avatar of the user.
Avatar of the user.
Sustaining/NPI Engineering Program Manager @鴻海集團-新加坡商鴻運科
2022 ~ Present
Product Manager/ Program Manager
Within one month
Project Management Professional (PMP)
New Product Development Professional (NPDP)
MS project
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tsinghua University (北京)清華大學
Innovative Business Model
Avatar of the user.
Avatar of the user.
Customer Success Manager @SimplyBook.me 預約管理小幫手
2018 ~ Present
顧客成功經理、業務開發、專案管理
Within two months
顧客關係管理
業務開發、銷售推廣
專案執行與管理
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
逢甲大學
國際貿易
Avatar of 王中敬.
Avatar of 王中敬.
Pre-Sales @拼起科技(智影顧問)
2022 ~ Present
Customer Success Manager
Within one month
王中敬 Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning. Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships. Taoyuan City, Taiwan 工作經歷 Pre-Sales
Customer Relationship Management
Proposal and presentation skills
Strategic Planning
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taiwan University of Science and Technology
Department of Mechanical Engineering
Avatar of the user.
Avatar of the user.
Sr. Account Executive @Celnet Technology
2020 ~ Present
Business Development Manager
Within three months
Business Development
Marketing Strategy
Channel manager
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
長庚大學 Chang Gung University,CGU
生醫電子工程 Bioelectronic Engineering
Avatar of Andy Tung.
Avatar of Andy Tung.
senior sales manager @伊斯酷軟體科技股份有限公司
2023 ~ Present
國外業務
Within one month
.com Cell:US)/TW) Work Experiences JulApr 2023 Account Executive GoFreight Conduct a live sales demo for the prospect so they can evaluate if the product is the right fit for their company. Provide professional consultation to fulfill clients' requirements. Feature communication with product managers and customer success team. Help clients achieve business goals by providing strategic advice and maintaining close relationships. Sales Records: The total new MRR generated: $24,482 USD. Deal Velocity:days to win a deal, the fastest in the sales team. (team's Avgdays) Successfully acquired 58 new
Business Development
Demonstration Skills
Lead Generation
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
中原大學
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Problem-Solving
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Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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More than one year
Customer support engineer / technical support engineer
ASML: a worldwide manufacturer of lithography systems for the semi conductor industry
2017 ~ 2019
Tainan, East District, Tainan City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Fields of Employment
Work experience
10-15 years
Management
Skills
8D analysis
python programming
Scikit-Learn
Word
PowerPoint
Excel
word
powerpoint
TCP/IP protocols
SQL Server
Languages
Job search preferences
Positions
Customer Support
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Technical University of Orleans (France)
Major
Applied physics
Print

Laetitia Desnel

Customer support engineer / technical support engineer

  Tainan, East District, Tainan City, Taiwan

> French engineer, been living 15 years in the Netherlands at Eindhoven known for its technical university and its technology park. Currently, living in Tainan, Taiwan to face new challenges in a different cultural background.

> 10 years of experience in the semi- conductor and automation industry
> 10 years experience in technical support whether it's helping a customer setting up his new product at his plant, analyzing a failure on a return product, preventing a future failure by running preventive diagnostics or even contributing into optimizing processes in a fab , always been dedicated to meet customer's product Cycle Time and deliver a suitable, failure free and tailor made product that will last a Lifetime
> Strong team player who believes that shared expertise it's what will make a team successful
> Strong analytical skills and solution driven individual

> I am a curious mind and will always look out there and find ways to improve myself so I started to learn Python for data analysis and will hence learn how to build websites and apps from scratch.

Work Experience

Industrialization Engineer   •  ASML: a worldwide manufacturer of lithography systems for the semi conductor industry

November 2017 - March 2019

Mission of our group : Delivery of Machines to ASML Customers on Time, Target Cost Level and Quality.


Part of my role as a Manufacturing Engineer is to guard the process of building, adjusting and qualifying a NPI (New Product Introduction) type of machine with regards to Cycle Time CT:
- Identify current/former product actual KPI values: Availability, Cycle Time, part failures, errors, downtimes.
- Conduct in a mutli-disciplinary team the FMEA analysis .
- Review design documentations and add -up industrialization requirements.
- Write the impact analysis doc and support the fab with the right tools, building instructions, plant availability, mechanics, product design, knowledge.
- Create blue print in SAP ME for the machine blocks assembling sequence order.
- Write assembling procedures for the factory.
- Provide Knowledge Transfer/Trainings to the factory engineers and operators.
- Create list of required spare parts, tools, sequences for the dedicated product implementation into SAP system.
- Define Safety Stocks for parts.
- Prepare Opera database for retrieving performance data.


Part of my role is to support the factory @proto and pilot phase to ensure the quality of the production process. Also stimulate process improvements and lead risk assessment during the roll-out of a new system.

Support Engineer   •  Faulhaber Drive Systems: a family company headquartered near Stuttgart, Germany. Developing electromechanical miniaturized motion systems.

December 2015 - October 2017


Sales Consulting role where I advise the customer on choosing the best driving system to suit his/her application in the health and beauty sector, bioengineering, automation, robotics and sensors.


Lead on defect management:
- Responsible for the analysis of customer's defective driving systems using the 8D methodology to approach and solve the issue:
- Make up a containment action, then work towards finding the root cause, next perform PCAs i.e rework of defective units, deliver RMA's...
- Support the D&E and Quality team in implementing an action plan but also prevent the re-occurrence of the issue by changing the process parameters, documentation / specification or through tools like control plans or FMEA.


Technical support for the driver/controller platform:
- Give support for the 4 quadrant operating PWM servo controller and 2 quadrant operating speed controller :
Help the customer to set up the servo-motor/controller to match his/her application (commissioning),
troubleshooting mostly involves Ethercat, CAN and serial compatible system bus problems.

Inside Sales Engineer   •   Premier Tech Chronos: a worldwide manufacturer of flexible packing solutions for the industrial automation industry

June 2014 - October 2015

Part of my job consists in writing the quotation / design documentation where all the specifications of the machine including drawing and technical aspects are described.
Part of my job is giving technical support for the installed based machines in the customer production process:
The technical support occurs on line when it involves software issues i.e. inadequate use or misuse of the HMI control panel by the user, an I/O disturbance or a control signal issue through one of the controllers for example.
The technical support is on site when it involves specific hardware issues i.e. broken/defect parts .

Support Engineer   •   Astrata Europe (formerly Qualcomm Business Solutions Europe

January 2007 - May 2014


Technical Support (French, English, Dutch) for truck tracking systems:
Truck tracking systems transmit data to the fleet management software which collects necessary information about the vehicles condition and location: information such as fuel level, cargo temperature, driving style can be tracked but also driver's breaks.


Common issues I had to deal with are back-office software related i.e. router/internet configuration, carrier network unavailability, roaming issues, MSSQL server configuration, host server hiccups. But also hardware related: truck network configuration, power issues in the truck, signal losses, improperly mounted systems.

Education

2000 - 2005

Technical University of Orleans (France)

Applied physics

Skills

Product


  • High -end product (lithography machines, filling machines, miniaturized motions /driving systems, tracking systems, sensors)


  • Software platforms (SAP,  Defect tracking tools like JIRA)
  • Python programming
  • TCP IP network protocol

Language


  • French (native)
  • English (fluent)
  • Dutch (fluent)
  • Chinese (beginner)
Resume
Profile

Laetitia Desnel

Customer support engineer / technical support engineer

  Tainan, East District, Tainan City, Taiwan

> French engineer, been living 15 years in the Netherlands at Eindhoven known for its technical university and its technology park. Currently, living in Tainan, Taiwan to face new challenges in a different cultural background.

> 10 years of experience in the semi- conductor and automation industry
> 10 years experience in technical support whether it's helping a customer setting up his new product at his plant, analyzing a failure on a return product, preventing a future failure by running preventive diagnostics or even contributing into optimizing processes in a fab , always been dedicated to meet customer's product Cycle Time and deliver a suitable, failure free and tailor made product that will last a Lifetime
> Strong team player who believes that shared expertise it's what will make a team successful
> Strong analytical skills and solution driven individual

> I am a curious mind and will always look out there and find ways to improve myself so I started to learn Python for data analysis and will hence learn how to build websites and apps from scratch.

Work Experience

Industrialization Engineer   •  ASML: a worldwide manufacturer of lithography systems for the semi conductor industry

November 2017 - March 2019

Mission of our group : Delivery of Machines to ASML Customers on Time, Target Cost Level and Quality.


Part of my role as a Manufacturing Engineer is to guard the process of building, adjusting and qualifying a NPI (New Product Introduction) type of machine with regards to Cycle Time CT:
- Identify current/former product actual KPI values: Availability, Cycle Time, part failures, errors, downtimes.
- Conduct in a mutli-disciplinary team the FMEA analysis .
- Review design documentations and add -up industrialization requirements.
- Write the impact analysis doc and support the fab with the right tools, building instructions, plant availability, mechanics, product design, knowledge.
- Create blue print in SAP ME for the machine blocks assembling sequence order.
- Write assembling procedures for the factory.
- Provide Knowledge Transfer/Trainings to the factory engineers and operators.
- Create list of required spare parts, tools, sequences for the dedicated product implementation into SAP system.
- Define Safety Stocks for parts.
- Prepare Opera database for retrieving performance data.


Part of my role is to support the factory @proto and pilot phase to ensure the quality of the production process. Also stimulate process improvements and lead risk assessment during the roll-out of a new system.

Support Engineer   •  Faulhaber Drive Systems: a family company headquartered near Stuttgart, Germany. Developing electromechanical miniaturized motion systems.

December 2015 - October 2017


Sales Consulting role where I advise the customer on choosing the best driving system to suit his/her application in the health and beauty sector, bioengineering, automation, robotics and sensors.


Lead on defect management:
- Responsible for the analysis of customer's defective driving systems using the 8D methodology to approach and solve the issue:
- Make up a containment action, then work towards finding the root cause, next perform PCAs i.e rework of defective units, deliver RMA's...
- Support the D&E and Quality team in implementing an action plan but also prevent the re-occurrence of the issue by changing the process parameters, documentation / specification or through tools like control plans or FMEA.


Technical support for the driver/controller platform:
- Give support for the 4 quadrant operating PWM servo controller and 2 quadrant operating speed controller :
Help the customer to set up the servo-motor/controller to match his/her application (commissioning),
troubleshooting mostly involves Ethercat, CAN and serial compatible system bus problems.

Inside Sales Engineer   •   Premier Tech Chronos: a worldwide manufacturer of flexible packing solutions for the industrial automation industry

June 2014 - October 2015

Part of my job consists in writing the quotation / design documentation where all the specifications of the machine including drawing and technical aspects are described.
Part of my job is giving technical support for the installed based machines in the customer production process:
The technical support occurs on line when it involves software issues i.e. inadequate use or misuse of the HMI control panel by the user, an I/O disturbance or a control signal issue through one of the controllers for example.
The technical support is on site when it involves specific hardware issues i.e. broken/defect parts .

Support Engineer   •   Astrata Europe (formerly Qualcomm Business Solutions Europe

January 2007 - May 2014


Technical Support (French, English, Dutch) for truck tracking systems:
Truck tracking systems transmit data to the fleet management software which collects necessary information about the vehicles condition and location: information such as fuel level, cargo temperature, driving style can be tracked but also driver's breaks.


Common issues I had to deal with are back-office software related i.e. router/internet configuration, carrier network unavailability, roaming issues, MSSQL server configuration, host server hiccups. But also hardware related: truck network configuration, power issues in the truck, signal losses, improperly mounted systems.

Education

2000 - 2005

Technical University of Orleans (France)

Applied physics

Skills

Product


  • High -end product (lithography machines, filling machines, miniaturized motions /driving systems, tracking systems, sensors)


  • Software platforms (SAP,  Defect tracking tools like JIRA)
  • Python programming
  • TCP IP network protocol

Language


  • French (native)
  • English (fluent)
  • Dutch (fluent)
  • Chinese (beginner)