CakeResume Talent Search

in Taiwan and it was released in September•Performed analysis and in-depth reviews of virtual assistants to improve product and troubleshooting. •This AI solution deals with 250/day on average and around 1200/day customers for the peak season by 5 virtual assistants behind the customer service department, which could make at least NTD 1.5 million per month and reduce 20% customer complaints. •Worked with the management team to do market research, identify customer demand, product/solution landing, and finish 5 POC. •Responsible for ELK stack, back-end system, and pre

. Sales Agent • American Income Life JanuarySeptember 2020 Increased sales revenue by consistently meeting and exceeding sales targets. Expanded client base by diligently prospecting new leads and effectively presenting product offerings. Customer Service Representative • Archroma U.S., Inc. MayFebruary 2019 Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Communicate with vendors regarding back order availability, future inventory, and special orders. Administrative / Material Planner / Purchaser • M Dohmen USA, Inc. FebruaryMay 2018 Effectively communicate with supported sales, marketing, and administrative teams on a daily

to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer

project to ensure the correct implementation of the internal operation process Other tasks from the leading group年 1 月年 3 月 Sales Manager ,Taipei branch Tender Air export & import business Ocean export & import business Triangle trade business Mini-Three-links business 2015 年 1 月年 12 月 Customer Service Representative, Taipei branch Coordinate with shipper and agent, deal the routine shipping process, daily report, system maintain 2011 年 9 月年 12 月 Coload, Taipei branch Base on the service type, selling rate, choose the space of which airline, figure out how consolidation can reach ..

Over 15 years of professional experience that will prove to be [email protected] Springfield, TN 37172, USA Commended numerous times over my professional career for stellar customer service, dedication, communication, problem solving and time management. Work Experience Home Caregiver • Self-Employed FebruaryFebruary 2024 In February of 2019 my Father's health declined to the point where he needed a full-time caregiver. In March of 2020 my Mother's health also declined so I became a caregiver for both. I assisted with daily activities such as bathing, dressing, meal preparation, medication reminders, and housekeeping

promos, store events - Create mobile schedule for store agents to push sales SPE (Samsung Priority Executive) - PT.Samsung Electronics Indonesia JuneMayHandle premium customers (pre order purchases through samsung's official website) - Perform problem solving of each customer's obstacles - Provide the best service for samsung premium customers Team Leader Customer Service - PT Indosat Ooredoo Hutchison OctoberJuneMake a monthly target plan to the agent team for the progress of outlet sales each month - report daily, weekly, monthly (from sales of pulses, cards, packages, bundled mobile phone purchases, etc.) - create event programs at outlets CSO (Customer Service Operations) Supervisor - Yogya

Service Desk Technician • Sedna Industrial IT Solutions - MSP JuneAugust 2023 IT Tech for the mining industry, they support the mining industry with advanced technologies and optimization, through automation and remote monitoring. Business Analyst • GEODIS AprilAugust 2021 GEODIS is a worldwide transport and logistics leader that supports clients in their daily work by helping them overcome their logistical constraints. They are recognized for their expertise and mastery of all aspects of the supply chain, as they serve as a real growth partner for theur clients. Managed Services Specialist • Triple4 - MSP JulyMarch 2016 Triple4 provides complete IT management and