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Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Product Designer @Freelance
2023 ~ Present
UI/UX Designer / Product Designer
Within one month
Humanities Certificate of Strategic Communication Peacebuilding Designlab Certificates UI and UX Design Academy UX Academy Foundation UX Academy Skills Design User Experience, Interaction Design, User Interface, Digital Prototyping, Wireframing, Low-High Fidelity, Mockups. Research: User Interviews, User Testing, Information Architecture, Journey Mapping, Personas, Quantitative Analysis, Card Sorting, Competitor Analysis, Design Strategy Software Figma, Adobe Indesign, Adobe Premiere, Maze, Zendesk, Canva Language: English (Fluent) Mandarin (Native) Taiwanese (Native) Experience Product Designer Freelance | AugustPresent Designed a website for the Irish Football Association in Taiwan and collaborated with a developer to launch the site. Created Brew Box, a mobile app to
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of the user.
Avatar of the user.
Product designer @FunNow - 即時預訂都會享樂的第一選擇
2023 ~ Present
Product Designer (UI/UX)
Within one month
UI Design
UX Research
Design Strategy
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Shih-Chien University
Industrial Product Design
Avatar of the user.
Avatar of the user.
Product Design Consultant @Freelancer
2023 ~ 2024
UX Researcher / UIUX Designer / Product Designer
Within one month
User Interfaces
Service Design
User Research
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Shih Chien University
B.F.A Communication Design
Avatar of Li-Chia Cheng.
Offline
Avatar of Li-Chia Cheng.
Offline
Freelance Product Designer (Available for Contracts) @Self Employed
2023 ~ Present
Senior UI/UX designer / Product designer
Within one month
2023 UX Researcher & Designer GoalsMapper - Designed multiple features and solutions for the B2B SaaS platform for Financial Consultants. - Conducted usability testing and user research to iterate on designs and ensure user satisfaction. - Collaborated with cofounders and stakeholders to drive success for both businesses and theirs clients. - Implemented a new design system and direction to ensure visual consistency and simplify development. - Contributed to GoalsMapper's mission to help Financial Consultants visualize the success of their clients. - Increased user retention by 23.7% over a 12 month period. MayMay 2021 Product Designer...
Design Thinking
Product Design
UX Design
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Tampere University
Human Technology Interaction
Avatar of YI-XUAN LI.
Avatar of YI-XUAN LI.
Sr. Product Designer @portto 門戶科技 | Blocto
2022 ~ Present
Product Designer (UI/UX)
Within one month
Assist HTML / CSS WordPress Language Chinese - Native language English - Elementary Work experience Product Designer Portto Co., Ltd Aprpresent Planned and d esigned product interface. Analyzed u ser experience research and competitive product, explored product possibilities, and made product proposals. Established and maintained design systems. Tracked product user behavior, and proposal and discussion with the team. UI/UX Designer Codepulse Co., Ltd MarMarDesktop/mobile version ui design and ux research. Optimized the process of the design team, created design files and design systems. Designed and maintained Content Management System product
Photoshop
Illustrator
InDesign
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Shu-Te University
Visual communication design
Avatar of Danny Shih.
Avatar of Danny Shih.
Past
UI Designer @群暉科技 Synology Inc.
2021 ~ 2024
Product Designer (UI/UX)
Within one month
outstanding customer experience and compelling designs. ▪️ Create design guidelines to provide the best and consistent user experiences in design and product ecosystem of Synology. ▪️ Engage cross-functional teams and highly involve in the entire product life-cycle from product planning, detail design, to implementation. ▪️ Product features mainly include performance monitoring dashboard, cloud and on-premise backups management, infrastructure management, backup plan settings, permission and notifications settings. ✓ Reorganize design system of performance monitoring application in NAS OS, establish consistency and scalable component library in Figma. ✓ Implement Figma design tools for design
Figma
Sketch
Illustrator
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Taipei University of Technology, Taipei Tech
Industrial Design
Avatar of 陳玄德.
Avatar of 陳玄德.
Past
產品設計師 @曠世智能股份有限公司(微股力)
2023 ~ 2023
UI/UX設計師、產品設計
Within one month
Dave Chen Product Designer Taipei, Taiwan - Hi there. I'm Dave Chen, a digital product designer living in Taiwan. Product Design |User Interface Design | User Experience Design |Prototyping | Design Systems |Brand & Identity portfolio : behance.net/derderism | e-mail: [email protected] Software Figma Adobe Illustrator Adobe Photoshop Skills User Interface User Research Prototype Responsive Web Design Design Systems Management Notion Jira Slack Work Project Financial Investment SaaS 這是一款提供投資理財服務的軟體,在此職位主要負責製作 Wireframe、UI
MacOS
Design
Illustrator / Photoshop
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
實踐大學(Shih Chien University)
媒體傳達設計學系
Avatar of Kung Ying Hsieh.
Avatar of Kung Ying Hsieh.
Past
Design Lead @1TM
2020 ~ Present
Product Designer (UI/UX)
Within one month
team members, including product managers, developers, and stakeholders, contributing significantly to the development of solid product design strategies. Advocated for design concepts, expertly presenting and defending proposals in a timely and efficient manner, ensuring full alignment with project deadlines. From zero to one, designed and launched BTSE, a cryptocurrency exchange. JanuaryJune 2020 Senior UX/UI Designer • Nogle Limited Played a crucial role in assisting various startup ventures throughout the entire product lifecycle, from strategic planning to comprehensive design execution. Conducted competitive analysis and developed product strategies for start-ups. Used user ...
Communication
UX/UI Design
Visual Design
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Shih Chien University
媒體傳達設計學系
Avatar of the user.
Avatar of the user.
Past
Design Lead @Moneybook Co,. Ltd. 睿元國際股份有限公司
2022 ~ 2023
Lead Designer, Senior Product Designer, Design Manager
Within one month
Sketch
Illustrator
Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
樹德科技大學(Shu-Te University)
生活產品設計
Avatar of Eddy Lin.
Avatar of Eddy Lin.
UX設計師 @億力資訊股份有限公司
2023 ~ Present
Product Designer
Within one month
. Experience UX Designer • Elitech Corp. NovPresent Deployed to ASUS as a UX designer, assisting in the design of ASUS's website AI Chatbot. Conducted extensive data collection for data analysis, summarizing 61 usage scenarios (e.g., specification inquiries, product comparisons, order statuses, promotional activities), and designing usage flows and interfaces to create a user-friendly online intelligent customer service. Key Skills/Responsibilities - Competitive research and analysis - User interview, Analysis, Persona, User Journey Map - IA - information architecture - LUI Flow, LUI Wireframe Freelance • Self-employed FebAugProviding customized UX/UI design solutions for various clients
illustrator
photoshop
premiere
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Shih Chien University
Communication Design

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Within one month
UX & Product Designer | 5 years of creating meaningful experiences through research-driven design
Logo of Self Employed.
Self Employed
2023 ~ Present
Taichung City, Taiwan
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Product Designer, UX Design, UI/UX Design
Fields of Employment
Design, Software, Design
Work experience
4-6 years
Management
Skills
Design Thinking
Product Design
UX Design
UX Research
UX/UI Design
UI Design
Prototyping
Wireframing
User Testing
Storyboarding
Figma
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Japanese
Beginner
Job search preferences
Positions
Senior UI/UX designer / Product designer
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Educations
School
Tampere University
Major
Human Technology Interaction
Print

Li-Chia Cheng

UX & Product Designer | 5 years of creating meaningful experiences through research-driven design

I’m James Cheng, a UX designer and strategist with a focus on designs that puts empathy and data at the forefront. My background in customer service has given me a unique take on balancing the needs of businesses and users.

After completing a Masters in Human-Technology Interaction in Tampere, Finland, I’ve since worked in various agency and in-house roles across industries such as e-commerce, web3, healthtech, and fintech.

My goal is to create digital experiences that meaningful and impactful to both businesses and users. Whether you have some project to talk about or just wanna chat, I'm always down.

  Taichung City, Taiwan

https://itsjamescheng.weblow.io   

Work Experience

February 2023 - Present

Freelance Product Designer (Available for Contracts)

Self Employed

Client: GoalsMapper 
- Conducted comprehensive user research to inform product and user experience directions.
- Worked with stakeholders to actualize concepts, going from inception to high fidelity prototypes.
- Enhanced existing products and designs through strategic improvements.

Client: Zypsy
- Collaborated in storyboarding and user flow ideation for potential products.
- Assisted in Lo-Fi UI design work.
- Researched on and assisted in various legal related work.

December 2021 - March 2023

Creative Content Writer

Zypsy

- Successfully grew social media account followers through engaging and creative content strategies.
- Developed and wrote in-depth threads and articles on various topics including web3, design, startups, and leadership.
- Stayed updated on industry developments and emerging trends to provide timely and relevant content to the audience.
- Collaborated with cross-functional teams to ensure alignment and consistency in visual storytelling.

November 2021 - January 2023

UX Researcher & Designer

GoalsMapper

- Designed multiple features and solutions for the B2B SaaS platform for Financial Consultants.
- Conducted usability testing and user research to iterate on designs and ensure user satisfaction.
- Collaborated with cofounders and stakeholders to drive success for both businesses and theirs clients.
- Implemented a new design system and direction to ensure visual consistency and simplify development.
- Contributed to GoalsMapper's mission to help Financial Consultants visualize the success of their clients.
- Increased user retention by 23.7% over a 12 month period.

May 2020 - May 2021

Product Designer

Lotusfire

- Designed, launched, and continuously iterated on an advanced language learning app with a novel approach to learning using natural language processing.
- Averaged 4% weekly growth in revenue. Top 5 in Taiwanese iOS App Store English Learning apps.
- Conducted user interviews to identify intermediate language learners' needs and current behaviors towards the problem.
- Identified the root cause of failure to learn (sustaining motivation over time) and designed a minimal behavior-changing approach to learning.
- Created a design system to allow for consistent designs and better scaling of product development for the future.
- Grew total paid users from 12 to 200+ in a year.

September 2020 - November 2020

Interaction Designer

Digital Product School by UnternehmerTUM

- Partnered with a medical start to help launch a web based 3D surgery planning platform MVP.
- Helped lead the team through the whole design process as the lead designer.
- Executed research and from results, discovered problem spaces for design opportunities.
- Worked up designs from lo-fi wireframes to high fidelity prototypes.
- Collaborated remotely with product managers and developers to implement and deploy a functional MVP experience for eventual handoff to the partnered startup to use for attracting investments.

April 2019 - July 2019

UX Designer & Strategist

Tenten 転転

- Conducted qualitative and quantitative research of user behavior and market trends.
- Ideated and developed tailored-made strategies from insights identified from analyzing data
- Put together and presented multiple slide decks to C-level stakeholders and clients.
- Created Design Specs and worked alongside developers to implement them.
- Assisted in hiring and mentoring a new design team for the client.
- Through a redesign proposal, helped a major client increase user growth by 30% and repeat purchase rate by 20% in 2020

May 2017 - June 2018

Customer Service Manager

RhinoShield

-Managed a team of 6 reps and facilitated communications between departments, ensuring complaints are addressed.
- Help develop and implement customer service policies.
- Implemented solutions to improve services for both customer and business end.
- Handled inquiries and complaints from customers worldwide.

December 2015 - June 2018

Customer Service & Social Media Representative

RhinoShield

-Helped resolve product and service problems by clarifying the customer's complaint via email and/or social media.
-Handled complaints and provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution and satisfaction, building sustainable relationships.
-Managed Social Media Platform, scheduling posts, creating brand awareness and ensuring positive interaction with followers.

November 2014 - November 2015

Alternative Military Service

Fisheries Agency, Council of Agriculture, Executive Yuan, Taiwan

- Assisted in daily paperwork.
- Secretarial duties.
- Delegating guests.
- Translation of MOUs, legal documents, letters, emails.

January 2012 - December 2013

Intern

American Institute in Taiwan

- Visitor’s arrangements/paperwork
- Doing Market Research
- Event coordination
- Maintaining materials and contact list
- Assisting with political reports
- Liaison of PAS program
- Delegating guests
- Minor translations

October 2011 - December 2011

Assistant Teacher for Office of International Affairs

National Sun Yat-sen University

- Taught Basic English to 3rd graders in Gu-shan Elementary School.
- Facilitated communication between foreign students and local teachers
- Syllabus designing

Education

2019 - 2021

Tampere University

Human Technology Interaction

2011 - 2014

National Sun Yat-Sen University

Foreign Languages and Literatures, General

2010 - 2011

University of Massachusetts Amherst

Field of study

2009 - 2010

Tunghai University

Foreign Languages and Literatures, General

Skills

   Design Thinking      Product Design      UX Design      UX Research      UX/UI Design      UI Design      Prototyping      Wireframing      User Testing      Storyboarding      Figma   

Languages

   English — Native or Bilingual      Chinese — Native or Bilingual      Japanese — Beginner   

Resume
Profile

Li-Chia Cheng

UX & Product Designer | 5 years of creating meaningful experiences through research-driven design

I’m James Cheng, a UX designer and strategist with a focus on designs that puts empathy and data at the forefront. My background in customer service has given me a unique take on balancing the needs of businesses and users.

After completing a Masters in Human-Technology Interaction in Tampere, Finland, I’ve since worked in various agency and in-house roles across industries such as e-commerce, web3, healthtech, and fintech.

My goal is to create digital experiences that meaningful and impactful to both businesses and users. Whether you have some project to talk about or just wanna chat, I'm always down.

  Taichung City, Taiwan

https://itsjamescheng.weblow.io   

Work Experience

February 2023 - Present

Freelance Product Designer (Available for Contracts)

Self Employed

Client: GoalsMapper 
- Conducted comprehensive user research to inform product and user experience directions.
- Worked with stakeholders to actualize concepts, going from inception to high fidelity prototypes.
- Enhanced existing products and designs through strategic improvements.

Client: Zypsy
- Collaborated in storyboarding and user flow ideation for potential products.
- Assisted in Lo-Fi UI design work.
- Researched on and assisted in various legal related work.

December 2021 - March 2023

Creative Content Writer

Zypsy

- Successfully grew social media account followers through engaging and creative content strategies.
- Developed and wrote in-depth threads and articles on various topics including web3, design, startups, and leadership.
- Stayed updated on industry developments and emerging trends to provide timely and relevant content to the audience.
- Collaborated with cross-functional teams to ensure alignment and consistency in visual storytelling.

November 2021 - January 2023

UX Researcher & Designer

GoalsMapper

- Designed multiple features and solutions for the B2B SaaS platform for Financial Consultants.
- Conducted usability testing and user research to iterate on designs and ensure user satisfaction.
- Collaborated with cofounders and stakeholders to drive success for both businesses and theirs clients.
- Implemented a new design system and direction to ensure visual consistency and simplify development.
- Contributed to GoalsMapper's mission to help Financial Consultants visualize the success of their clients.
- Increased user retention by 23.7% over a 12 month period.

May 2020 - May 2021

Product Designer

Lotusfire

- Designed, launched, and continuously iterated on an advanced language learning app with a novel approach to learning using natural language processing.
- Averaged 4% weekly growth in revenue. Top 5 in Taiwanese iOS App Store English Learning apps.
- Conducted user interviews to identify intermediate language learners' needs and current behaviors towards the problem.
- Identified the root cause of failure to learn (sustaining motivation over time) and designed a minimal behavior-changing approach to learning.
- Created a design system to allow for consistent designs and better scaling of product development for the future.
- Grew total paid users from 12 to 200+ in a year.

September 2020 - November 2020

Interaction Designer

Digital Product School by UnternehmerTUM

- Partnered with a medical start to help launch a web based 3D surgery planning platform MVP.
- Helped lead the team through the whole design process as the lead designer.
- Executed research and from results, discovered problem spaces for design opportunities.
- Worked up designs from lo-fi wireframes to high fidelity prototypes.
- Collaborated remotely with product managers and developers to implement and deploy a functional MVP experience for eventual handoff to the partnered startup to use for attracting investments.

April 2019 - July 2019

UX Designer & Strategist

Tenten 転転

- Conducted qualitative and quantitative research of user behavior and market trends.
- Ideated and developed tailored-made strategies from insights identified from analyzing data
- Put together and presented multiple slide decks to C-level stakeholders and clients.
- Created Design Specs and worked alongside developers to implement them.
- Assisted in hiring and mentoring a new design team for the client.
- Through a redesign proposal, helped a major client increase user growth by 30% and repeat purchase rate by 20% in 2020

May 2017 - June 2018

Customer Service Manager

RhinoShield

-Managed a team of 6 reps and facilitated communications between departments, ensuring complaints are addressed.
- Help develop and implement customer service policies.
- Implemented solutions to improve services for both customer and business end.
- Handled inquiries and complaints from customers worldwide.

December 2015 - June 2018

Customer Service & Social Media Representative

RhinoShield

-Helped resolve product and service problems by clarifying the customer's complaint via email and/or social media.
-Handled complaints and provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution and satisfaction, building sustainable relationships.
-Managed Social Media Platform, scheduling posts, creating brand awareness and ensuring positive interaction with followers.

November 2014 - November 2015

Alternative Military Service

Fisheries Agency, Council of Agriculture, Executive Yuan, Taiwan

- Assisted in daily paperwork.
- Secretarial duties.
- Delegating guests.
- Translation of MOUs, legal documents, letters, emails.

January 2012 - December 2013

Intern

American Institute in Taiwan

- Visitor’s arrangements/paperwork
- Doing Market Research
- Event coordination
- Maintaining materials and contact list
- Assisting with political reports
- Liaison of PAS program
- Delegating guests
- Minor translations

October 2011 - December 2011

Assistant Teacher for Office of International Affairs

National Sun Yat-sen University

- Taught Basic English to 3rd graders in Gu-shan Elementary School.
- Facilitated communication between foreign students and local teachers
- Syllabus designing

Education

2019 - 2021

Tampere University

Human Technology Interaction

2011 - 2014

National Sun Yat-Sen University

Foreign Languages and Literatures, General

2010 - 2011

University of Massachusetts Amherst

Field of study

2009 - 2010

Tunghai University

Foreign Languages and Literatures, General

Skills

   Design Thinking      Product Design      UX Design      UX Research      UX/UI Design      UI Design      Prototyping      Wireframing      User Testing      Storyboarding      Figma   

Languages

   English — Native or Bilingual      Chinese — Native or Bilingual      Japanese — Beginner