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Eric Chen Results-oriented professional with 8 years of experience and a proven knowledge of Business Development, Direct Sales and Project Management . Experienced 2.5 years as Google Vendor at KL site, proficient in the use of Google Ads, Salesforce and Discovery. Currently work as Google Cloud BDR at Taipei site, create new business for ISV Team to Ent Customers and stage to migration. Aiming to leverage my skills successfully in the Sales and Marketing Management role at your company. Chen Hao Yu Nationality - R.O.C Taipei, Taiwan （TW） erichen0806@gmail

Service Quality Project Management. Service Expense Budget Planning, Cost Control, and Regular Review Adjustments. Government Project Service Cost Calculation. Cross-department/Business Unit/Subsidiary Communication and Resource Coordination. Project Problem Solving and Tracking. Project Progress Planning and Management. Expense Audit and Review of Missing Components for Improvement. Financial Report Compilation and Analysis. Service Performance Indicator Statistics and Analysis. Compilation of Annual Budget Data from Various Business Units. Company Annual Budget Meeting Presentation. Salesforce System Platform Management and Maintenance. Achievements: 1. Global C...

EC平台、分析工具系統操作及運用 操作不同網站後台系統，其中包含： 花旗銀行：網站後台系統、EDM設定後台系統； 萊雅 (YSL/GAB)：Salesforce Commerce Cloud； 網路輿情監控工具 Opview；新車車主意見調查 NCBS Language Chinese（母語） English（中等） AUTOBIOGRAPHY Hi 我是Elsie，原於 Wunderman Thompson 擔任 SAE。 對於網站架構、系統邏輯

of business: OEM embedded integration - Set the vision for growth, aligning GTM to an ABM/ABX approach - Supported sales to win 26 new major SaaS deals & boost engagement by 50% - Provided a library of sales enablement assets to support the sales process - Delivered sales intelligence with win-loss analysis & Salesforce deal audit - Created highly researched, ICP-fit target account list - Created GTM bible using customer, market and competitor research - Built effective co-marketing partnerships and webinars with OEM customers AugustOctober 2022 Growth Marketing Manager CData Software - Supported growth marketing a s CData grew from 4 scrappy marketers toManaged $400k

self-employed MeiPresent Private tutor Korean-English-Indonesian Traveloka Ticketing Data Analyst • ATI Business Group MaretSeptember 2023 Analyzed, proceeded, and submitted Traveloka customer’s data with max. 5 minutes/ Easy Reschedule data and 20 minutes/ Booking Centre data with minimum 70 transaction/day. Experienced in Salesforce, Non-GDS and GDS system (Sabre, Amadeus, and Galileo). Proceed outbound call and email to airline. Talent Acqusition • PT. Cipta Mitra Kualitama SeptemberJanuari 2023 Created job advertisement and contacted the candidates. Screened and hired qualified candidates based on client needs. Submitted report to client

責整合測試和新功能上綫 • 設計 test case；主導 UAT 和用戶簽核 • 協調對接跨區域-跨部門的溝通，以確保滿足用戶需求和品質標準 • Salesforce CRM 系統的 SME（subject matter expert）；領導系統 BAU，解決用戶質詢並識別系統的 root cause，連接 product team 和 support team 的持續改進 • 確保GRC（governance, risk and compliance）與業務

outcomes. Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR. Managed relationships at both executive and manager levels, showcasing effective communication. Led collaborative efforts across internal teams for proactive and reactive success planning. Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews. Director, Critical Escalation Management and Customer Success Manager • Salesforce AugustJuly 2020 | Boston, MA Built and led company-wide programs for critical situation management, emphasizing operational excellence. Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collab...