Kal Ram LTD, Salesforce Project Manager  & Implementer, 2016 - Present

* Implementation & delivery of Salesforce CRM projects, including automation processes, testing. 

* Analysis & Design of company’s business processes and needs based on Salesforce CRM. 

* Salesforce Hands-On Work: Experience in Implementing both Sales Cloud and Service Cloud application with involved Customizations Objects fields, Workflow Rules, Workflows & Actions, Approval processes, Flows, Process Builders, Setting Data Model, Rules, Profiles, Sharing Rules, Validation Rules, Formula Fields, Creating Reports & Dashboards, Managing Users & Permissions. 

* Experienced in Training and Mentoring team members with product knowledge and Business Processes. 

* Managed the projects throughout all various stages, while upholding project management principles.

*Lead projects meetings and delegating development tasks to the project team using TFS. 

Copera Inc, Professional Services & Cloud Productivity Specialist, Jul 

2016 - Dec 2016

Managing technical aspects and Pre-sale, sales and post sales for SMB customers with Microsoft’s Productivity Cloud solutions, architecting tailor-made customer solutions, building relationships, communicating solution strategy and product offerings, and providing technical expertise, support, and training to sales and customers. creatively problem-solving for analyzing and translating complex customer requirements and business problems and designing/implementing innovative custom solutions. offering the highest level of customer service satisfaction. Increasing work capacity in over 50% per client on a monthly basis.

Mekorot Development and Enterprise Ltd,  IT Project Manager, 

2013 - 2016

One stop shop full management of IT Project. Initiated and Successfully managed and lead to completion a company intranet project (built on SharePoint 2007 environment), includes 25 internal team sites. Managed effectively steering committee, including senior management, decision makers, R&D, implementers, and designers.

Implemented cloud system for managing engineering projects in Israel and abroad in SharePoint Online Platform.

Kal Ram Ltd, SharePoint Specialist and System Analyst, 2012 - 2013

Drove the adoption of productivity cloud solutions: Office 365, SharePoint Online, Exchange Online, Lync Online to reduce IT Burden and improve employee effectiveness.

M.I.S. Marketing Information Systems, Operations Manager of Mystery Shopper and Director of information systems, 2010-2012

Recruiting, training and directly managed team of 50 service controllers, worked for strategic customers. Successfully delivered operating cost savings of thousands of shekels on a monthly basis, using Microsoft Excel formulas and calculations.

* Directed the IT discipline Located and repair hardware and software malfunctions. 

* Installed servers (Terminal Server 2003 and Exchange 2003); installed backup servers and AD.

* Handled PC computers, supported internal customers of the company and its branches, performed Remote Desktop testing. 

Garnered numerous org. awards.

E.S.P. (Y.Raviv) Organizational Consultant & Information Systems Manager 2019-2010

Organizational consulting in projects for strategic customers, Responsible for marketing & sales disciplines. successfully managed excellent relationships with company business partners, managed 3 company websites. 

HOT, Business Technical Support Lead, 2007-2009

Business technical support Lead for strategic customers.

Bug Multisystem Ltd, Sales Representative, 2006-2007

Sold computers and software, increasing sales revenue by 30%.

Strauss Group Inc, Helpdesk, 2004-2005

Microsoft Office 2010 tech leader. 

Dynamics 365 ;Prodware Academy, Israel

Project Management ; PZ Project , Israel

November 2016

SheCodes; Academy, Israel

September 2016

Business Analyst Course, Ness College, Israel

System Analysis May 2015

Major: System Analysis

The College of Management Academic Studies, Israel

 Master's of Art Degree (MA)

 July 2014

Major: Organizational Consultation

Ruppon Academic Center, Israel 

Bachelor of Art Degree (BA)

 July 2010

 Major: Business Management (Information Systems) 

Ruppon Academic Center, Israel 

 Practical Industrial Engineer

 July 2008 

 Major: Industrial Engineering 

John Bryce – Mediatech, Israel

Microsoft Certified Systems Engineer (MCSE)

July 2004

Major: Information Systems (IT)