100+ customers weekly by utilizing extensive product knowledge, leading to a 10% increase in customer satisfaction scores. Retail Sales Associate • Hard Rock Cafe Sharm El Sheikh OctoberDecember 2020 • Increased customer retention by 15% by effectively using CRM software to track and manage sales activities, leading to improved customer relationships. • Provided exceptional customer service to an average of 40 customers per day, resulting in AED 26 K in additional revenue. • Collaborated with team to achieve 140% of sales goals for 3 months, utilizing efficient time management skills to stock and organize inventory. • Streamlined team operations by

Michael Hung SUPPLY CHAIN PROFESSIONAL Taiwan Operations specialist and MBA candidate with 9 years of experience in supply chain management, materials planning and supplier relations. Proven talent for aligning corporate, business-level, and operational strategies to achieve maximum impact with minimum expenditure. Growth-focused team leader who champions innovative best practices to drive continuous improvement, analyze data, and generate key insights. Dedicated professional with keen interpersonal, organizational and communication skills for diverse and inclusive modern workplaces. EDUCATION National Yang Ming Chiao Tung University Hsinchu, Taiwan Master of Business Administration, Global MBA Program Sep 2022 – June 2024