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4-6 years
6-10 years
10-15 years
More than 15 years
Fitness and Nutrition Mentor @NHS Somerset Partnership Mental Health Unit2016 ~ 2017
・
Health and Wellbeing
More than one year
in Nutrition, Public Health and Fitness. I find it easy to work either as part of a team or remotely. My current interest is motivation and leadership during COVID-19. I am will to relocate, and I am up for any new challenge. Work Experience Behaviour Support Worker NHS Southmead Hospital NovemberPresent Working as a behaviour support worker and supporting patients with acute head injuries developed all aspects of my communication skills. My patients tended to present with memory loss, disinhibited, lack of environmental perception, especially risk and a combination of aggression of passivity.
Employed
Full-time / Interested in working remotely
10-15 years
Lancaster University :- PhD
・
Health and Wellbeing
Past
Information Desk Receptionist @West Jefferson Medical Center2014 ~ 2017
・
Customer Service Representative
Within one month
meticulous records of all relevant documentation within the EMR system for easy access by healthcare providers. • Consulted with physicians, colleagues, and supervisors to ensure highest level of patient care. • Supported financial goals by accurately processing patient payments, insurance claims, and assisting customers with various billing inquiries. • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all interactions. Information Desk Receptionist West Jefferson Medical Center AugOct 2017 • Streamlined front desk operations for increased efficiency, managing phone calls and directing visitors to appropriate departments. • Provided backup support for administrative tasks during peak periods or staff
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
・
*
Photographer @kristina studio2018 ~ Present
・
More than one year
languages. I am an experienced and focused Pharmacist Assistant with relevant experience in delivering pharmaceutical support, counsel, and services to varied patients. Excellent data entry skills and stock management skills. Willing to work in same capacities in a reputed clinical setting. Hardworking Physician dedicated to improving patient health and wellness with proactive strategies. Analytical in approaching individual concerns and talented in leveraging wealth of medical training and contemporary knowledge to formulate successful plans. Talented in handling high load of diverse patients and leading support staff to maximize outcomes. Work Experience AugustPresent Photographer Kristina
Part-time / Interested in working remotely
4-6 years
Andalas University
・
Medicine 
Founder @The Americare Companies1982 ~ Present
・
CEO
More than one year
Elly Kleinman Elly Kleinman is the President & CEO of The Americare Companies , a group of companies that are designed to provide a full breadth of healthcare services. Americare Companies has been in operation for over 35 years. Currently, the company is led by Mr. Kleiman, who is committed to providing quality care, services, and support for patients and their families. As the company's CEO, Elly Kleinman is responsible for spearheading the longstanding collaborative relationships with partners in the healthcare space, including hospitals, short-and long-term rehabilitation facilities, and insurance providers across the country.
Part-time / Interested in working remotely
More than 15 years
Brooklyn College
・
Psychology
Orthodontist @Self Employed2005 ~ Present
・
Orthodontist
Within one month
other innovative treatments, designed to correct misalignments, crowding, and bite irregularities. He employs cutting-edge techniques and state-of-the-art technology to deliver outstanding results, ensuring his patients achieve the smiles they've always desired. What sets Dr. Moshe Tress apart is his unwavering commitment to patient care. He takes a personalized approach to treatment, taking the time to listen to each patient's concerns and goals. Dr. Tress believes in fostering open communication and building trusting relationships with his patients, ensuring they feel supported and comfortable throughout their orthodontic journey. With
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Rutgers School of Dental Medicine
・
Dental Medicine
Past
Intern @HCA Healthcare2013 ~ 2013
・
Senior Business Analyst
More than one year
Unemployed
Full-time / Interested in working remotely
6-10 years
Middle Tennessee State University
・
Master of Science : Information Security and Assurance
Chief Technology Officer @FitHappy2021 ~ Present
・
Product Lead
Within six months
strategic development of products and technologies, driving innovation, and ensuring alignment with overall business goals. FitHappy offers a wellness and well-being solution for busy individuals, promoting the adoption of healthy habits. Chief Technology Officer • Sembuh MarchJuly 2021 I lead the engineering team at Sembuh. Sembuh offers support groups for chronic patients and survivors. Software Engineer • Mobilus Interactive JanuaryMay 2021 In this company I got the chance to work on some interesting software engineering projects. I also ensure that the requirements from our stakeholders are fulfilled. In one project we helped a Chinese finance
Employed
Interested in working remotely
6-10 years
Institut Teknologi Bandung
・
Information System and TechnologyDirector of nursing @Dar Al Zahraa Hospital2021 ~ Present
・
Registered Nurse in Emergency unit
More than one year
Full-time / Interested in working remotely
4-6 years
City University
・
Nursing Sciences
Declare Issue Department @Vantage Asset Management Ltd2019 ~ Present
・
Within six months
patients' appointment requests through Phone Booking and Live Chat to the system. 2. Helping and giving patient an insight of which doctor/clinic is right to their condition. Processing the pending appointments and the Website bookings in addition. 3. Communicating and negotiating to the patient and doctor/clinic in purpose to help patient confirming the appointment and provide more information according to their needs. 4. Gathering and following up any other inquiries submitted in our main line and email support. 5. We help patient for free, no additional charge
Employed
Part-time / Not interested in working remotely
6-10 years
Universitas Airlangga
・
English Language and Literature, GeneralPast
Sr. Customer Service Representative @United Health Group2023 ~ 2024
・
Email and Customer Support Specialist
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Phoenix
・
Business Administration and ManagementThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Customer Service / Support, CRM Specialist, Customer Success Manager
Fields of Employment
Internet, SaaS / Cloud Services, Information Services
Work experience
1-2 years work experience (Less than 1 year relevant)
Management
None
Skills
Languages
English
・
Professional
Job search preferences
Positions
Customer Support
Job types
Part-time
Locations
Remote
Remote Only
Freelance
Yes, I freelance in my spare time
Educations
School
National Taiwan University
Major
Bachelor
Mae Wang
Taipei City, Taiwan
I am an avid learner and an organization enthusiast.
Hashtags on my personality: #empathetic, #patient, #determined, and #organized.
My motto is: Embrace the unknown!
Working Experiences
Regional Merchant Success Intern • SHOPLINE
Jul 2021 - Mar 2022
Support users' online business operations and inquires
- Resolve user's requests, issues or questions via Intercom online chat
- Improve the response time to within 20 mins
- Maintain a high conversation rating (Awesome rating 100%)
- Maintain and translate FAQs according to the latest product version update
- Help new users onboard through online chat or Zoom call
- Built Intercom custom bot and increased conversation effectiveness
- Custom bot automation A/B testing project: compiled the targeted users out of 40,000 users for the testing user list
Help build an internal knowledge base on Confluence and provide reports on the team's Intercom performances
- Translate the internal SOP or must-know documents into English for non-Chinese-speaking local teams
- Provide weekly and monthly customer service reports using Google Sheets
Collaborate with the product team on optimizing product and solving product issues
- New features' interface localization
- New feature's announcement
- Coordinate between users and the product team on solving product issues
- Record users' request and feedback for the product team
International Sales Associate • Asia Vital Components Co., Ltd.
Aug 2020 - Apr 2021
Act as a sales representative to promote products and maintain a close relationship with Lenovo on product development projects.
- Manage purchase orders and monitor product shipping schedules
- Optimize and coordinate projects with clients
- Provide timely quotation for clients
- Track and report on sales performance and inventory
Education
Sep 2016 - Jun 2020
National Taiwan University
Bachelor's Degree in Foreign Languages and Literature
Skills
Productivity Software
- Advanced in Google Sheet/Excel
- Familiar with Intercom, Zendesk
- Experienced with Notion, Confluence, Jira, and Slack
- Experienced in both Mac IOS system and Windows
User Experience
- User testing
- Product usability testing
- Product interface localization (English - Chinese translation)
Customer Service
- Product onboarding
- Customer Issue resolution
Language
- Mandarin Chinese (Native)
- English (TOEIC 970)
- Eng - Chi Translation
- Typing speed
- Traditional Chinese 54 WPM
- Simplified Chinese 52 WPM
- English 45 WPM
Mae Wang
Taipei City, Taiwan
I am an avid learner and an organization enthusiast.
Hashtags on my personality: #empathetic, #patient, #determined, and #organized.
My motto is: Embrace the unknown!
Working Experiences
Regional Merchant Success Intern • SHOPLINE
Jul 2021 - Mar 2022
Support users' online business operations and inquires
- Resolve user's requests, issues or questions via Intercom online chat
- Improve the response time to within 20 mins
- Maintain a high conversation rating (Awesome rating 100%)
- Maintain and translate FAQs according to the latest product version update
- Help new users onboard through online chat or Zoom call
- Built Intercom custom bot and increased conversation effectiveness
- Custom bot automation A/B testing project: compiled the targeted users out of 40,000 users for the testing user list
Help build an internal knowledge base on Confluence and provide reports on the team's Intercom performances
- Translate the internal SOP or must-know documents into English for non-Chinese-speaking local teams
- Provide weekly and monthly customer service reports using Google Sheets
Collaborate with the product team on optimizing product and solving product issues
- New features' interface localization
- New feature's announcement
- Coordinate between users and the product team on solving product issues
- Record users' request and feedback for the product team
International Sales Associate • Asia Vital Components Co., Ltd.
Aug 2020 - Apr 2021
Act as a sales representative to promote products and maintain a close relationship with Lenovo on product development projects.
- Manage purchase orders and monitor product shipping schedules
- Optimize and coordinate projects with clients
- Provide timely quotation for clients
- Track and report on sales performance and inventory
Education
Sep 2016 - Jun 2020
National Taiwan University
Bachelor's Degree in Foreign Languages and Literature
Skills
Productivity Software
- Advanced in Google Sheet/Excel
- Familiar with Intercom, Zendesk
- Experienced with Notion, Confluence, Jira, and Slack
- Experienced in both Mac IOS system and Windows
User Experience
- User testing
- Product usability testing
- Product interface localization (English - Chinese translation)
Customer Service
- Product onboarding
- Customer Issue resolution
Language
- Mandarin Chinese (Native)
- English (TOEIC 970)
- Eng - Chi Translation
- Typing speed
- Traditional Chinese 54 WPM
- Simplified Chinese 52 WPM
- English 45 WPM