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Bật
4-6 năm
6-10 năm
10-15 năm
Hơn 15 năm
Past
PA to GM @Rama Beach Resort & Villas2014 ~ 2020
・
Administration Staff, Secretary, Customer Relationship Management,
Trong vòng hai tháng
and colleagues * Able to assist all departments concern to GM * Taking minutes in every single meeting * Accompanying GM for general inspection and making notes to all departments concerned for further follow up. * Arranging schedule and coordinate to HODs for departmental review * Doing coordination with Human resources department for all management events. Receptionist • Rama Beach Resort & Villas MayAugust 2014 | Badung, Bali Job description: * Handling guest check in/out * Giving hotel information to arrival guest * Cashiering * Handling walking guest * Doing upselling * Handling guest complaint * Handling guest request * Handling phone service * Handling guest message * Able to be guest relation officer
Thất nghiệp
・
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
University of STKIP
・
English for education
Past
English Teacher @Brigif Mekanis 1 PIK/JS2023 ~ Hiện tại
・
Administration Staff, Secretary, Human Resources, Trainer, Bussiness Development, Customer Relationship Management, marketing
Trong vòng một tháng
Thất nghiệp
・
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
6-10 năm
Universitas Paramadina
・
Psikologi
Sales Consultant/Content creator @YBA Marketing2022 ~ Hiện tại
・
Trong vòng ba tháng
2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual
Đang học tập
・
Sẵn sàng phỏng vấn
Part-time / Quan tâm đến làm việc từ xa
4-6 năm
Western Governors University
・
Educational Sciences
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
Trong vòng một tháng
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
Thất nghiệp
・
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
University of Brawijaya
・
Computer Science
overseas sales engineer @Moldpower Co., Ltd2017 ~ 2019
・
PM/專案經理/產品經理/銷售業務
Trong vòng một tháng
款事項處理 -尋找可靠供應商與供應商關係維持 -提供有效率的顧客協助 -商品包裝以及物流時程安排 -每月財務報表編撰 Customer Service Associate (期間合約人員) • 日煙國際製造股份有限公司 十月六月供應鏈以及多元文化公司環境 -安排代工之香菸與香菸原料
Đã có việc làm
・
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
Southern Taiwan University of Technology
・
Marketing and Logistic Management
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)2020 ~ Hiện tại
・
PM/產品經理/專案管理
Trong vòng một tháng
Wei Chen Lin(Jason) 10 years experiences of product management & optic electrical knowledge background Be good at new product development , cross-section coordination, project management Product Manger City: Tainan，TW [email protected] Work Experience Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.) Deputy Project Manager, Sep 2020 ~~ Present *Display Drive Integration Chip PM for wearable/mobile/tablet/industrial *In charge of China Panel Customer (BOE/CSOT/HKC/TIANMA) >New IC product promotion & introduction >New Panel project estimation >Customer service *Technical and Product Marketing *Coordinate with internal departments
Đã có việc làm
・
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
6-10 năm
NTNU
・
Optical electrical technologyTeam Lead Manager of Technical Operation @Finstek - GMI2023 ~ Hiện tại
・
Operations Manager / Team Leader / Product Manager / Platform Administrator
Trong vòng hai tháng
Đã có việc làm
・
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
National Taipei University of Technology
・
Industrial EngineeringPast
客戶諮詢師 @忠訓國際股份有限公司2023 ~ 2024
・
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Trong vòng một tháng
Thất nghiệp
・
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
6-10 năm
臺北市立大學
・
環境教育與資源所
Project Manager @明基電通2022 ~ Hiện tại
・
Service Manager or Project Manager or Supply Chain Manager or Purchaser
Trong vòng một tháng
Steven I am an optimistic and proactive professional with strong communication and problem-solving skills, coupled with a focus on customer relationship management and goal achievement. My leadership and managerial prowess shine through my diverse workplace experiences. Business & Project Management Experience: 2 years as a Project Manager 2 years as a Sales Manager/Project Manager (ODM/OEM) 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy) Supply Chain Management Experience: 4 years as a Supply Chain Management Planner 2 years in Customs 3 years in Logistics Management Customer Service Management Experience
Đã có việc làm
・
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
Yuan-Ze University
・
製造工程與經營管理系
Past
網紅經營專員 @Cofit Healthcare Inc. 群健科技2023 ~ 2023
・
品牌專案企劃、網路行銷企劃、專案管理師、內容行銷企劃
Trong vòng một tháng
選 ● 實際執行與時程控管 ● 內外部接洽與溝通以及關係經營 ● 成效追蹤、效益評估與後續優化 具備能力： 1. Influencer Marketing 2. Customer Relationship Management (User、KOL、KOC) 3. Communication 4. Project Management 指標性成就： 不斷尋找、篩選適合且有潛力的合作對象，三個月內成功開發 16 位 KOC、KOL 順利合
Thất nghiệp
・
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
私立淡江大學Tamkang University
・
Public AdministrationKế hoạch tuyển dụng đơn giản và hiệu quả nhất
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Tình trạng hiện tại
Thất nghiệp
Tiến trình tìm việc
Sẵn sàng phỏng vấn
Professions
Project / Product Management, COO, Giám đốc vận hàn, CEO, Giám đốc điều hành
Fields of Employment
Dịch vụ cung cấp thông tin
Kinh nghiệm làm việc
4-6 năm
Management
I've had experience in managing Trên 15 nhân viên
Kỹ năng
Ngôn ngữ
English
・
Chuyên nghiệp
Chinese
・
Bản địa hoặc song ngữ
Job search preferences
Vị trí
Senior Product Manager, Product Director
Loại hình công việc
Full-time
Địa điểm
Taipei, 台灣
Làm việc từ xa
Quan tâm đến làm việc từ xa
Freelance
Không.
Học vấn
Trường học
National Chengchi University
Chuyên ngành
Law, Anthropology
Mars Liu
6+ years startup experience/ Passionate entrepreneur/ Not afraid to get hands dirty
Product Management/ Operational Management/ Business Model Planning
Chief Executive Officer/ Chief Operating Manager/ Product Manager/General Manager
Work Experience
Glints, General Manager - Taiwan, May. 2021 - July. 2022
A series D startup backed by Persol Holdings, DCM, Lavendar Hill, Monk's Hill Ventures, Gobi Partners, Golden Equator Ventures. Glints provides career development service with global footprints across Singapore, Taiwan, Indonesia, Vietnam, Hong Kong and Malaysia with 700+ Glintstars altogether
- In charge of Taiwan BU, covering Taiwan and Northeast Asia market
- Leading teams of 40+ Glintstars, including sales, business development, business operations, marketing and HR functions
- Formulating strategy and operations management
- Managing cross-region collaborations
Key achievements:
- Achieved 900% revenue growth Q1 vs Q4 in 2021 with consistent revenue performance in 2022, which contributes to securing our Series D funding
- Set up 2 teams of consultants and team leads
- Reorganize TW BU to improve operational efficiency
- Set up Sales Training Function to shorten the ramp-up period for newbies by 50%
- Set up Talent Success Function and work with the team to provide better customer experiences
- Localized Growth Marketing Function and work with the team to create better synergies between sales and marketing teams (10x the job listing on Glints TW website/ 4x the weekly user acquisition)
- Localized HR Function and improve internal HR related systems and process with the team
- Rolled out Software Knowledge Training in TW BU uplifting the Avg. CV to Interview conversion rate from 30% to 50% (on/off-boarding guidelines setup, labor law compliance, talent acquisition team rebuilding, time-off application guide)
- Rolled out new pricing strategy which boosted +125% gross margin and delivered the highest average billing across all BUs
DreamPlayer, Chief Executive Officer & Product Director, Nov. 2019 - Apr. 2020
A digital media startup providing premium content subscription service and online streaming courses (SaaS)
Annual revenue : 60 million NTD
- Reported directly to the board of directors
- Oversaw management of 20+ employees
- Led the team to accomplish a fund-raising project generating 20 million NTD total revenue
- Executed recruitment and rebuilding of team, expanding DreamPlayer from 6 to 20+ people within 2 months
- Collaborated with the R&D team to rebuild website (in entirety) within 4 months through SCRUM methodology, delivering features including premium content subscription services, online course streaming services, a profit-sharing system and CMS, etc.
- Cooperated with the R&D team to migrate our service from a private server to AWS
YOTTA E-learning Platform, Chief Operating Officer & Product Director, Oct. 2015 - Oct. 2019
An Ed-Tech startup providing online streaming courses (SaaS) and course planning, marketing and production service
Annual revenue : 130+ million NTD
Chief Operating Officer Role：
- One of the two founding members of the company, starting everything from scratch
- Scaled the team from 6 people to 50+ people (900% growth)
- Managed 50+ employees
- Lead company to break-even in 3 years and turn profitable in the 4th (started from 0 income to 130 millions in revenue)
- Provided services to 200,000+ users and 400+ clients/teachers
- Aided company in publishing over 300 online courses and selling over 10,000 courses monthly
- Reported directly to the board of directors
- Facilitated development of new sales strategy, which increased gross margin from 20% to 35%
- Spearheaded operation development strategies and competitive/market analysis
- Set up an operation SOP and composed all documents related, which aided in the upgrade of the operational efficiency across sales, marketing, content, media production and design departments
- Supervised various departments across production, marketing, content, sales, design, product to ensure optimal performance
- Implemented a customer service process which increased the efficiency and accuracy over 200% when solving users' problems
- Business model planning/refinement
- Set up corporate organization structure
- Drafted sales kit to boost business development efficiency, as well as various contracts to meet operation needs
- Implemented a bonus program to boost salesperson's performance and morale while simultaneously making profit for the company
- Managed and planned quarterly operation budgets for every fiscal year
- Led company monthly/annual company meetings
Product Director Role：
- Cooperated with R&Ds to deliver iteration biweekly through SCRUM methodology (failure rate under 10% for 4 years)
- Collaborated with UI designers to complete product feature planning, from wireframes to mockups and prototypes in RWD
- Brainstormed new features/solutions
- Defined/planned product roadmaps and generated PRD for R&Ds
- Aided in the tracking of bugs and searched for solutions with R&Ds
- Conducted QA before every release to ensure consistent release quality
- Reviewed API documents with R&Ds
- Worked with designers to set up the CIS and build product accordingly
- Refined the product and analyzed data using various tools such as GA, SimilarWeb, SQL in both quantitive and qualitative ways to improve UX.
- Achievements:
- Delivered two major site-wide version releases including CIS reformation and hundreds of feature updates with a bounce rate lowered by 50%（60% -> 30%）
- Average purchase value per user：1000+ NTD
- Repurchase rate over 25%
- Acquired 200,000+ members (started from 0 members)
- Implemented side-wide Google Analytics tracking code to help deep dive into user behavior
- Created comprehensive learning features for students including timestamp note, discussion board, homework submission, rating system, etc
- Provided features connecting teachers with students, including bulletin board, course editing system, Q&A feature, article publishing system, etc.
- Formulated great features for a higher work efficiency in backend systems for employees including EDM system, coupon system, earning dashboards, etc.
Xwap , Co-founder & Product Manager , Oct 2014 - Sep 2015
A mobile app providing exchange of goods services on both IOS and Android platform
- Selected as one of the final 15 out of 150 teams participating in the startup competition "紫牛戰隊" held by Cheetah Mobile (NYSE：CMCM)
- Won the chance to present a six minute pitch in front of several prestigious tech company founders (Cheetah Mobile CEO, Fu Sheng/AppWorks Founder, Jamie Lin/Armorize Technologies CEO, Wayne Huang）
Skills
Product Management
- Methodologies：SCRUM, Waterfall, Kanban
- Analysis：Google Analytics, SimilarWeb, SQL, Hotjar
- Development knowledge：AWS, GCP, Postman, Chrome DevTools, Mailgun, Facebook APIs, Jenkins, Bitbucket, Cloudflare, MySQL, MariaDB
- Prototyping：Axure RP, Sketch,Figma, Invision, Xmind
- Management：Assembla, Trello, G-suite, Jira
- Basic understanding of JavaScript, PHP, CSS, HTML
Operations Management
- KPI setup
- Organization structure
- Recruiting process setup
- Sales forecasting & budget managing
- Operational process refinement
- Draft/review/revise contracts
- Customer service system
- SOP setup
Language
- English - Professional (TOEIC 990)
- Mandarin - Native
- Taiwanese - Native
Marketing, Media, Office, CRM
- Facebook Ads, FB Pixel, Google Ads, Chatbots
- Photoshop, Adobe Illustrator, Dreamweaver, Camtasia
- Excel, PowerPoint, Keynote, Word, Prezi, Slack
- Hubspot
Education
National Chengchi University, LL.B, Law, 2010 - 2014
Having been cultivated with legal training for 4 years has equipped me with strong critical thinking abilities and a highly logical mindset. My problem solving capabilities allow me to collect, organize, and categorize data, in turn, enabling me to draw conclusions through deductive and inductive reasoning.
National Chengchi University, BA, Anthropology, 2010 - 2014
Pursuing a degree in Anthropology gave me the opportunity to explore the many facets of culture, improving my intercultural communication skills, and furthered my understanding of human behavior. When faced with problems, I am able to provide multiple solutions for different concerns and reasons.
Thank you for taking the time to review my resume.
Really looking forward to the opportunity for a continued conversation regarding my qualifications in a face-to-face interview.
Mars Liu
6+ years startup experience/ Passionate entrepreneur/ Not afraid to get hands dirty
Product Management/ Operational Management/ Business Model Planning
Chief Executive Officer/ Chief Operating Manager/ Product Manager/General Manager
Work Experience
Glints, General Manager - Taiwan, May. 2021 - July. 2022
A series D startup backed by Persol Holdings, DCM, Lavendar Hill, Monk's Hill Ventures, Gobi Partners, Golden Equator Ventures. Glints provides career development service with global footprints across Singapore, Taiwan, Indonesia, Vietnam, Hong Kong and Malaysia with 700+ Glintstars altogether
- In charge of Taiwan BU, covering Taiwan and Northeast Asia market
- Leading teams of 40+ Glintstars, including sales, business development, business operations, marketing and HR functions
- Formulating strategy and operations management
- Managing cross-region collaborations
Key achievements:
- Achieved 900% revenue growth Q1 vs Q4 in 2021 with consistent revenue performance in 2022, which contributes to securing our Series D funding
- Set up 2 teams of consultants and team leads
- Reorganize TW BU to improve operational efficiency
- Set up Sales Training Function to shorten the ramp-up period for newbies by 50%
- Set up Talent Success Function and work with the team to provide better customer experiences
- Localized Growth Marketing Function and work with the team to create better synergies between sales and marketing teams (10x the job listing on Glints TW website/ 4x the weekly user acquisition)
- Localized HR Function and improve internal HR related systems and process with the team
- Rolled out Software Knowledge Training in TW BU uplifting the Avg. CV to Interview conversion rate from 30% to 50% (on/off-boarding guidelines setup, labor law compliance, talent acquisition team rebuilding, time-off application guide)
- Rolled out new pricing strategy which boosted +125% gross margin and delivered the highest average billing across all BUs
DreamPlayer, Chief Executive Officer & Product Director, Nov. 2019 - Apr. 2020
A digital media startup providing premium content subscription service and online streaming courses (SaaS)
Annual revenue : 60 million NTD
- Reported directly to the board of directors
- Oversaw management of 20+ employees
- Led the team to accomplish a fund-raising project generating 20 million NTD total revenue
- Executed recruitment and rebuilding of team, expanding DreamPlayer from 6 to 20+ people within 2 months
- Collaborated with the R&D team to rebuild website (in entirety) within 4 months through SCRUM methodology, delivering features including premium content subscription services, online course streaming services, a profit-sharing system and CMS, etc.
- Cooperated with the R&D team to migrate our service from a private server to AWS
YOTTA E-learning Platform, Chief Operating Officer & Product Director, Oct. 2015 - Oct. 2019
An Ed-Tech startup providing online streaming courses (SaaS) and course planning, marketing and production service
Annual revenue : 130+ million NTD
Chief Operating Officer Role：
- One of the two founding members of the company, starting everything from scratch
- Scaled the team from 6 people to 50+ people (900% growth)
- Managed 50+ employees
- Lead company to break-even in 3 years and turn profitable in the 4th (started from 0 income to 130 millions in revenue)
- Provided services to 200,000+ users and 400+ clients/teachers
- Aided company in publishing over 300 online courses and selling over 10,000 courses monthly
- Reported directly to the board of directors
- Facilitated development of new sales strategy, which increased gross margin from 20% to 35%
- Spearheaded operation development strategies and competitive/market analysis
- Set up an operation SOP and composed all documents related, which aided in the upgrade of the operational efficiency across sales, marketing, content, media production and design departments
- Supervised various departments across production, marketing, content, sales, design, product to ensure optimal performance
- Implemented a customer service process which increased the efficiency and accuracy over 200% when solving users' problems
- Business model planning/refinement
- Set up corporate organization structure
- Drafted sales kit to boost business development efficiency, as well as various contracts to meet operation needs
- Implemented a bonus program to boost salesperson's performance and morale while simultaneously making profit for the company
- Managed and planned quarterly operation budgets for every fiscal year
- Led company monthly/annual company meetings
Product Director Role：
- Cooperated with R&Ds to deliver iteration biweekly through SCRUM methodology (failure rate under 10% for 4 years)
- Collaborated with UI designers to complete product feature planning, from wireframes to mockups and prototypes in RWD
- Brainstormed new features/solutions
- Defined/planned product roadmaps and generated PRD for R&Ds
- Aided in the tracking of bugs and searched for solutions with R&Ds
- Conducted QA before every release to ensure consistent release quality
- Reviewed API documents with R&Ds
- Worked with designers to set up the CIS and build product accordingly
- Refined the product and analyzed data using various tools such as GA, SimilarWeb, SQL in both quantitive and qualitative ways to improve UX.
- Achievements:
- Delivered two major site-wide version releases including CIS reformation and hundreds of feature updates with a bounce rate lowered by 50%（60% -> 30%）
- Average purchase value per user：1000+ NTD
- Repurchase rate over 25%
- Acquired 200,000+ members (started from 0 members)
- Implemented side-wide Google Analytics tracking code to help deep dive into user behavior
- Created comprehensive learning features for students including timestamp note, discussion board, homework submission, rating system, etc
- Provided features connecting teachers with students, including bulletin board, course editing system, Q&A feature, article publishing system, etc.
- Formulated great features for a higher work efficiency in backend systems for employees including EDM system, coupon system, earning dashboards, etc.
Xwap , Co-founder & Product Manager , Oct 2014 - Sep 2015
A mobile app providing exchange of goods services on both IOS and Android platform
- Selected as one of the final 15 out of 150 teams participating in the startup competition "紫牛戰隊" held by Cheetah Mobile (NYSE：CMCM)
- Won the chance to present a six minute pitch in front of several prestigious tech company founders (Cheetah Mobile CEO, Fu Sheng/AppWorks Founder, Jamie Lin/Armorize Technologies CEO, Wayne Huang）
Skills
Product Management
- Methodologies：SCRUM, Waterfall, Kanban
- Analysis：Google Analytics, SimilarWeb, SQL, Hotjar
- Development knowledge：AWS, GCP, Postman, Chrome DevTools, Mailgun, Facebook APIs, Jenkins, Bitbucket, Cloudflare, MySQL, MariaDB
- Prototyping：Axure RP, Sketch,Figma, Invision, Xmind
- Management：Assembla, Trello, G-suite, Jira
- Basic understanding of JavaScript, PHP, CSS, HTML
Operations Management
- KPI setup
- Organization structure
- Recruiting process setup
- Sales forecasting & budget managing
- Operational process refinement
- Draft/review/revise contracts
- Customer service system
- SOP setup
Language
- English - Professional (TOEIC 990)
- Mandarin - Native
- Taiwanese - Native
Marketing, Media, Office, CRM
- Facebook Ads, FB Pixel, Google Ads, Chatbots
- Photoshop, Adobe Illustrator, Dreamweaver, Camtasia
- Excel, PowerPoint, Keynote, Word, Prezi, Slack
- Hubspot
Education
National Chengchi University, LL.B, Law, 2010 - 2014
Having been cultivated with legal training for 4 years has equipped me with strong critical thinking abilities and a highly logical mindset. My problem solving capabilities allow me to collect, organize, and categorize data, in turn, enabling me to draw conclusions through deductive and inductive reasoning.
National Chengchi University, BA, Anthropology, 2010 - 2014
Pursuing a degree in Anthropology gave me the opportunity to explore the many facets of culture, improving my intercultural communication skills, and furthered my understanding of human behavior. When faced with problems, I am able to provide multiple solutions for different concerns and reasons.
Thank you for taking the time to review my resume.
Really looking forward to the opportunity for a continued conversation regarding my qualifications in a face-to-face interview.