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Avatar of Eliot Chen.
Avatar of Eliot Chen.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
產品經理 Product Manager
Within one month
. Customer Service Team Leader SepApr 2022 Reorganizing the customer service team to accommodate new large-scale B2B clients: ◆ Quantified customer complaints and associated manpower resource costs: Managed customer complaints from 7 resell partners/SI and 2 smart parking projects. ◆ Led the integration of multiple 2B customer service processes (SI, government, telecommunications industry, schools, smart parking). ◆ Established cross-departmental (PM, RD, CS) complaint handling regulations: Improved the resolution time(SLA) for Tier 1-3 issues by 2-3 days/case. ◆ Build the new member coach plan for customer service, technical support
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of the user.
Avatar of the user.
Past
Customer Service @HIGOGAME PTE LTD
2023 ~ 2023
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員,總機接待人員,秘書,國外業務
Within one month
PowerPoint
Excel
Word
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Prima Indonesia
HUMAN RESOURCES MANAGEMENT
Avatar of the user.
Avatar of the user.
Past
Customer Service Representative @GraPARI Telkomsel
2021 ~ 2023
Administration Staff and Customer Service
Within one month
Word
Excel
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Putra Indonesia (UNPI)
Manajemen
Avatar of Tameka Harris.
Avatar of Tameka Harris.
Past
Sr. Customer Service Representative @United Health Group
2023 ~ 2024
Email and Customer Support Specialist
Within one month
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Word
Excel
Java
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Phoenix
Business Administration and Management
Avatar of Arief Irawan.
Avatar of Arief Irawan.
Past
Operator dan Customer Service @Cookie Komunika
2022 ~ 2023
Administrator and Customer Service Specialist
Within six months
Arief Irawan Customer Service Saya adalah seorang Customer Service Specialist, disamping itu saya juga menguasai Skill Komunikasi, Public Speaking, Customer Relationship Management, Desain Grafis, Marketing dan Social Media Management. Saya sangat tertarik dengan Human Behavior dan bagaimana uniknya manusia dalam melakukan sesuatu. Lembang, Bandung Barat, West Java, Indonesia [email protected] Pengalaman Kerja OktoberDesember 2023 Kopo, Bandung Kota, Jawa Barat Operator dan Customer Service Cookie Komunika Mengontrol transaksi digital di Software dan memastikan Transaksi berjalan dengan baik dan lancar. Melayani konsumen via chat dan telepon dengan ramah dan baik. Menerima komplain konsumen dan
Word
Excel
Canva
Unemployed
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Avatar of the user.
Within one month
Trading
Customer Service
Computer Skills
Unemployed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
moulay ismail university
English studies
Avatar of Viola Kuo.
Avatar of Viola Kuo.
Past
Community Executive @JustCo Taiwan
2022 ~ 2023
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Within one month
Viola Kuo Hsinchu County, Taiwan Hi, I am Viola. 😊 Never stop learning and experiencing this world.🌏 40 % Event Planning | Project Management 30 % Customer Service 30 % Co-working Community E-mail: [email protected] SKILL Customer Service With 4-5 years in CS field Communication skill Active listening skill Project Management Organized 17 co-working events, 2 Business matchmaking event Managed 40 + co-working companies Video Content Planning Video editing with CapCut Developing creative strategy, brainstorming, and storyboarding for video projects EXPERIENCE 08// 2023 Community Executive JustCo Taiwan / Hsinchu ✈ Organized
Word
PowerPoint
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Providence University 靜宜大學
英國語文學系
Avatar of John Michael C. Sorbito RN.
Avatar of John Michael C. Sorbito RN.
Past
Assistant Accounting Finance Manager @Vacation Homes 365
2019 ~ Present
Administration Staff and Customer Service
Within one month
John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryPresent •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities including
Microsoft Office
Google Drive
PowerPoint
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Carlos Hilado Memorial State University
Education
Avatar of Md Danish Nasir Shaikh.
Avatar of Md Danish Nasir Shaikh.
Quality Team Leader @CreditEnable
2023 ~ Present
Assistant Manager Training and Quality
Within one month
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
Commerce
Avatar of Anisya Riswanti.
Avatar of Anisya Riswanti.
Past
Admin E-Commerce dan Store Leader @PT Luby Abadi Mandiri
2021 ~ 2023
Administrator and Customer Service Specialist
Within one month
Anisya Riswanti Admin E-Commerce Saya lulusan Business Management & Marketing dengan pengalaman kerja sebagai Staff Administrasi Penjualan/E-Commerce selama 6 tahun marketplace yang digunakan seperti Shopee, Tokopedia, Lazada, Blibli, Bukalapak dan Akulaku, serta berpengalaman mengelola Toko Retail selama 1 tahun, terbiasa dengan melayani customer dan dapat menggunakan sistem Point Of Sales (POS), Intacs, Accurate Online dan Microsoft Office. Jakarta Utara, DKI Jakarta, Indonesia https://www.linkedin.com/in/anisya-riswanti/Pengalaman Kerja Admin E-Commerce dan Store Leader • PT Luby Abadi Mandiri MaretSeptember 2023 | Jakarta Utara, DKI Jakarta, Indonesia Mengelola
Word
Excel
PowerPoint
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Sekolah Menengah Kejuruan SMKN 12 Jakarta
Pemasaran

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
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