tahir zubair Berlin, Germany | [email protected] As a seasoned Cisco Certified Network Associate (CCNA) and System Engineer, I bring over 7 years of hands-on experience in spearheading diverse IT projects, ranging from call center setups to intricate network infrastructure designs. My expertise spans across various domains including IT support, network engineering, system administration, and network administration. Throughout my career, I have honed my skills in team leadership, project management, troubleshooting, software installation, and ensuring seamless network and internet connectivity. I take pride in my ability to navigate complex technical challenges with precision and

factory at ML, EE, optic and motion control as a quick learner. Also have product design experience in HW about 3 years. Email: [email protected] Tel:Ski lls General - Project management - People lead - Mechanical (CAD: ProE, Soliwork, CATIA) - Acoustic and vibration - Optical and Mechatronics system troubleshooting Software - Microsoft office - AIGC tool: ChatGPT, Bard and Stability diffusion - Matlab/Python Languages - Mandarin (Native) - English (Advanced) Educati on National Taiwan University MasterEngineering and ocean science - Optical and Electrical Machinery - GPA:Master Thesis:𝐀 + National Central University BachelorMechanical Engineering - GPA:Project: 𝐀 + Leadership Experience Pr oduction engineer team

and contribute in optimization process for customer experiences. Payment Integration and Gateway - For company different services, I was involved in various SaaS projects include building customer payment portal, invoice generation, own recurring invoice collection etc. Skills: AWS EC2, Linux, Rest API's, PHP Laravel, HTML/CSS MySQL, Troubleshooting Software Engineer • Kadel Labs NovemberNovember 2022 Bitrix24 CRM Telephony Integration - Led a team in developing a SaaS-based telephony application with end-to-end subscriptions, I was involved in building custom SIP client solution for different PBX - FreePBX, ViciDial, Exotel, Twilio, Zadarma etc. https://www.

stability and reliability, to Top-Notch Industry leaders. •Assisted with troubleshooting complex problems related to product design or manufacturing issues. Education Financed 100% of college education via scholarship Northwood University Computer ScienceSkills ⦁ Hardware/Software Upgrades ⦁ Configuration Management ⦁ Cost Analysis ⦁ Information Protection ⦁ Systems Analysis ⦁ Technical Support ⦁ Data Recovery ⦁ Software Installation ⦁ Performance Testing ⦁ Customer Service ⦁ Application Support ⦁ Hardware Diagnostics ⦁ Account Management ⦁ Customer Success Management ⦁ Windows Operating Systems (Win10 and Win11) ⦁ Product Troubleshooting ⦁ Antivirus Software ⦁ Microsoft Outlook ⦁ Hardware and Peripherals ⦁ Technical Documents Comprehension ⦁ MS Office Proficiency ⦁ Technical Troubleshooting ⦁ Application Installations ⦁ LAN/WAN ⦁ Issue Troubleshooting ⦁ Complaint Resolution ⦁ Call Center Operations

Support PT Nusantara Pelabuhan Handal Tbk • Computer network maintenance at Mustika Alam Lestari Container Operational Terminal • IT Support for NPH (Nusantara Pelabuhan Handal) group which includes Mustika Alam Lestari, Adipurusa, Parvi Indah Persada & Indoport at Tanjung Priok port • Installation and configuration Computer Operating System, Printers, and Applications. • Manage and troubleshooting hardware, software or systems, networks, printers, and servers. • Investigating, diagnosing, and solving computer software and hardware faults. • Maintain IT Assets (PC, Laptop, Mobile Phone, etc.). • LAN, WAN, VLAN, routing, NAT, VPN, access list, QoS, Server management and security. • Domain / Active Directory, PABX System

Warehouse • PT Mandiri Karya Kirana Picking Barang Packing Barang Melakukan kontrol stok barang di gudang Melakukan penyimpanan, penataan dan menjaga kualitas barang MeiDesember 2020 Admin Gudang • Ekspedisi Sanway Cotar Menerima barang pengiriman Input data barang pengiriman Membuat surat jalan Melakukan penagihan invoice JanuariMei 2018 Staff IT • Melly Glow KTV Instalasi software Troubleshooting Instalasi jaringan Backup data JanuariJanuari 2017 Staff Lab Komputer • Yayasan Pendidikan IPIEMS Bertanggungjawab menyiapkan peralatan untuk kegiatan komputer Memastikan komputer yang dipakai untuk praktikum berjalan normal Memperbaiki peralatan, jaringan, software aplikasi dan Sistem Operasi JanuariDesember 2013 PendidikanUniversitas 17 Agustus 1945 Surabaya Teknik Komputer Skil Communication Teamwork Time Management

PT Mustika Teknik Gemilang JanuaryApril 2021 Installing, Setting and Configuring CCTV systems, Finger Print, Door Access, IP PBX, MikroTik Helpdesk, Troubleshooting and provide the best solution for every problem both to the customer Conduct product usage training to customers Conducting surveys, estimating material requirements and length of work on each project Learn and improve product knowledge System/Software/Hardware Testing Commissioning Coordination with operational team and customers Service Area Engineer • PT.Visionet Data Internasional OctoberOctober 2020 Maintenance and installation of EDC Bank machines Maintenance and installation of hardware devices and office software Maintenance and ...