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Linda Depok City, West Java, Indonesia I am a Marketing Management graduate from Sahid University with proven work experience in customer service and social media. I constantly seek new challenges and opportunities to expand my knowledge and skills| [email protected] Work Experience SOCIAL MEDIA VIRTUAL ASSISTANT SeptemberPresent Proficient in planning and executing content plans for a strong online presence. Actively engage with customers, ensuring positive connections and responsiveness. Develop visually appealing content, adjusting strategies based on analysis and trends. BARISTA • PT. Sari Coffee Indonesia (Starbucks Indonesia) DecemberAugust 2023 Efficiently handling 100+ daily orders, ensuring smooth operations. Proficient in modern payment systems for seamless financial transactions. Provide excellent customer service, thriving in a fast-paced setting. Dedication to excellence is reflected in consistent customer satisfaction. CASHIER • PT. Lancar Wiguna Sejahtera (Lawson Indonesia) SeptemberDecember 2018 Manage daily sales transactions for smooth operations and accurate financial records. Contribute to monitoring financial performance through summarizing transactions, and providing insights. Address customer complaints proactively, promoting products for positive experiences and loyalty. ADMINISTRATION • Dmshop 156 AugustJuly 2016 Detail-oriented reporting for comprehensive sales insights and informed decision-making. Contribute to efficient administration through timely data input and integration. Adept at resolving customer complaints via phone, email, and social media for a positive experience. Serve customer needs by providing information on 20+ products, fostering strong relationships Education Sahid Jakarta University Bachelor's in Marketing Management GPA 3.56 /Skills Time Management Communications Fast Learner Team Player Resolve Customer Complaints Provide Customer Service Social Media Word Microsoft Office PowerPoint Languages English — Beginner

fahrizal alvi A Qualified as a marketing with 8 years of experience as well as operational and external problem solving related to the smooth operation of the company Jakarta, Indonesia Pengalaman Kerja SeptemberPresent Sales Executive Corporate & SME Fresh factory take care of old & new customers Selling goods or services produced by the company to consumers. Explain product specifications sold to consumers. Provide a simulation of the calculation of costs that must be incurred and explain the benefits that will be obtained. Communicating with customers. JanuariDesember 2021 Operational Freelancer PT Way Point Port Service Crew Service Operational DesemberAgustus 2021 Deputy Operational Manager PT Kompas Indo Material purchasing and building maintenance DesemberDesember 2020 Supervisor Sales Sampoerna Telekomunikasi Responsible for ensuring all work is carried out properly. Prepare sales team strategy, plan actions to achieve specific sales goals. Measure, analyze and evaluate Team JuliJanuari 2017 Operational PT Indo Perdana Sejahtera Prepare Customs Documents for Administration of Import and Loading and Unloading Activities at the Port, Submitting and Controlling Activities Until Completed. Pendidikan Kursus Kepabeanan KepabeananSMK Siliwangi Field of study AprJan 2020 Skil Word Excel Event Planning Problem Solving Communication Reasoning Collaboration Bahasa Indonesian — Professional English — Dasar