and product knowledge. Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels. Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT). Conversation Skill facilitation and supervision. Recruiting CS Team Lead and representatives. Alphabit Fintech MayAugust 2022 Achievement: Establishment of FAQ/ Help Center by collaborating with PM and Marketing. Collaborating with colleagues to complete internal/ external document translation. Searching and analysing the highlight and downlight of various cryptocurrency wallets.

hours to 4 minutes Led intern to automate monthly manual reports, which improves process time by 76% and data accuracy by 10% Business Analyst • DHL Express JuneJune 2018 Worked cross-functionally to automate internal processes by developing VBA and RPA . 9 NPA reports were fully automated and integrated with mailing service and online dashboard; HR offering process was speed up by 92%; enterprise sales promotion was automated, covering ~90 leads each quarter Designed a mechanism to onboard users to new automated process, so that new process could run itself autonomously with minimum supervision EducationNational Chengchi University Business Process Management

Petrochina Intl Jabung (Oil & Gas Company), optimizing network performance; executed 100+ hardware and software troubleshooting tasks monthly, reducing downtime by 20% and increasing operational efficiency. JanuaryDecember 2016 Staff IT Komisi Penyiaran Indonesia Daerah (KPID) Provinsi DKI Jakarta I Work as an IT expert staff including computerized network installation and all computerized troubleshooting in the DKI Jakarta Government for the supervision of regional Indonesian broadcasting. EducationUniversitas Gunadarma Informatics Engineering Skills IT Support ( Software/Hardware Instalation ) IT Networking IT Management IT Operations Desaign Microsoft Office Photoshop 3ds max Vray Excel Word Website Creation Language English — Professional Indonesian — Professional

Justin [email protected] Guttenberg, NJ 07093, USA Work Experience Operations Manager • Go Green CBD As an Operations Manager at Go Green CBD, I lead all aspects of store operations, including opening and closing procedures, employee supervision, scheduling, and hiring. I possess expert knowledge of THC & CBD, their effects, and various extraction methods, enabling me to provide tailored recommendations to customers. Through strategic sales tactics, I doubled the store's monthly gross revenue within my second month and consistently ranked as the top seller in the company. I've revolutionized the

automating processes for the finance department, etc. ● Managing and coordinating workload, monthly/annually plans for the team to enhance skills on cloud, networking, and Databases. ● Shift and works scheduling. ● Bonus and salary reviews. ● Establish more efficient and automatic workflows. ● Supervision and be responsible for the all operations of Technical Operation team. 二月二月 2023 Technical Operation Engineer Finstek - GMI Product management with performing trading system maintenance, QA/QC for new functionalities, deploying services, and monitoring all kinds of system alerts related to trading platforms.

Manolo Becerra Cantu Monterrey, Nuevo Leon, Mexico [email protected] Projects HOFUSAN PHASE 1 Puerto Grande Road, 3.50 Kms. Phase 1 and 2 Interpuerto 1.00 km storm water channel Concrete storm water channel at Interpuerto HOFUSAN PHASE 1 SENIX warehouse Lot 8 and 9 HOFUSAN PHASE 2 Water reservoir, Hofusan, Phase 2 Work Experience DecemberApril 2022 Senior Civil Engineer Hofusan S.A.P.I. DE C.V. Management of planning, reviewal, bid process, engineering projects and on site management and supervision, such as: // HOFUSAN INDUSTRIAL

Handling Positive Attitude Prioritizing Service Problem Solving 10/2016 to present : Head Waiter & team supervisor at le Bougain-ville Restaurant & cafe Flexibility Excellent communication skills Excellent Team Management and leadership Skills with demonstration Skills : computer advanced skills Excellent customer service skills Team working capabilities Ability to work with minimum supervision in a busy environment. Able to do repetitive tasks accurately over long periods of time. Self-directed individual with substantial experience in the food and beverage industry. Resourceful and enthusiastic with a strong passion for providing exceptional customer services and ensuring recurring business Languages : (Arabic) : native