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. Date of Birth:︱Nationality: Taiwanese [email protected] Work Experience Transcosmos Taiwan FebruaryPresent, Customer Service Trainer Achievement: Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects. Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching. Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks. Gaining a certificate of trainer from client in 3 months. CS

programmes for new hires, harnessing expertise to create relevant materials and guides. Produced and sent sales and KPI reports to managers to provide overview of business health and profitability. Senior Quality & Traning executive • Fullerton India Credit Company Limited AugustFebruary 2023 Handling quality and training of west zone collection team Performing audits of team assigned Conducting training of new hires and agencies Developing training content and process SOPs Planning BQM plans and taking initiatives for improvement Planning and executing employee engagement activities Conducting and participating in calibration Conducting performance review of team assigned Conducting quality induction for new hires

Celeb/Mega KOLs. - Support social team to book KOLs for social always on. - Have good relationship with production house, publishers, sponsorships, TV...for partnerships. Affiliate Marketing – Key Account Management (KAM – Beauty, FMCG Category) • Lazada thángthángMonitor and manage KOLs to drive performance for Affiliates Team day-to-day, also for Lazada Platform. - Suggest exclusive deals for KOLs to join campaigns. - Plan and optimize all KOLs’ platforms to drive the best performance (GMV + orders). - Collaborate with Branding Team to manage and execute all plans for branding projects. - Have the data

addressed issues and implemented updates based on user feedback. Content Growth Strategist (BABE - Bytedance): Subsequently, I dedicated two years to driving the Content Growth project at BABE - Bytedance. Here, I focused on expanding the platform's content inventory, including articles and videos. Collaborating closely with the IT team as product owner, I ensured the legality of crawled content and devised strategies to enhance content sourcing and quality. My analytical acumen was vital in tracking content growth progress and optimizing content management systems. Theme Store and Gaming Enthusiast (OPPO): My tenure at OPPO encompassed diverse roles

Raymond Ting I am devoted to raise peoples' quality of life and quality of community with Information Technology, thus I am interested any mobile converged device that is most close to people. •12+ years experience with software development • 8+ years experience in financial client development on iOS • 3+ years experience in financial client development on Silverlight • 7+ years experience in game server and client development use C++/C# • 6+ years experience as team leader Senior iOS App developer Taipei，TW [email protected]: Objective-C / Swift /

Team Leader Social Media Halo BCA khususnya di divisi email sejak tahun 2019, yang telah memimpin tim selama hampir 5 tahun dengan tantangan yang berbeda setiap bulannya. Memiliki keterampilan interpersonal, manajemen waktu yang baik, dan kemampuan memecahkan masalah. Pengalaman Kerja Team Leader Social Media Halo BCA • Bank BCA AprilMaret 2024 Memimpin tim Email dan divisi dengan 13 anggota Memantau dan menindaklanjuti email pelanggan yang mendesak yang perlu ditindaklanjuti Menyediakan data pencapaian tim setiap minggu yang perlu dievaluasi Review under perform team member dan memecahkan masalah untuk mencapai KPI tim Memberikan dukungan berkelanjutan ke member secara langsung, menangani masalah

Muhammad ivan Hafizar Hello I’m Ivan, i have more than 5 years experiences as Digital Marketing. As a Digital Marketing I am familiar with several ad campaigns on Google Ads, Facebook, and Instagram Ads. I also have good communication and can work independently or in a team. My achievement has proven to be 20% revenue and 40% engagement during my campaign. Jakarta, Indonesia Experiences Marketing Solutions - Lazmall • Lazada AgustusPresent -Monitoring the overall market trend and providing actionable insights for brands, and seller to utilize their marketing spend in achieving their business objectives effectively. -Managing