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Genius (Apple Certified Technician) Apple, Inc. JanuaryJune 2010 Los Angeles and New York Successfully assist and support the New Store Opening Team, including the two largest Apple Stores in the World: Apple Store Fifth Avenue in New York City and Apple Store Sanlitun in Bejing, China. Provides frontline customer support at the Genius Bar, including hardware and software troubleshooting & diagnosis. Responsible for repair documentation, specifically Peoplesoft case management. Offers ongoing technology coaching to sales associates. Manage Repairs, contact customers, and manage repair parts Activities Assistant Coordinator The Village at Sherman Oaks OctoberSeptember 2005 Los Angeles
Yazeed Ulkifa A professional coordinator with four years of work experience in various positions. Hoping for new opportunities to grow and learn from Coordinator at DHL City, SA [email protected] Work Experience DHL, Coordinator (UNDEL), Aug 2019 ~ Present Coordinate with other teams to ensure daily delivers. Mange daily shipments without accurate delivery addresses to be ready for delivery to the right place. Contact customers for information,feedback,and held up payments. CAFE Cafe (Hala Fakher), Store In charge/ Junior Operation Manger, Dec 2018 ~ Jul 2019 Manged the day to day
Bekasi Jln Cipete Kp Babakan Rt 001/001 Mustikasari Kec Mustika [email protected] Employment History Transaction Risk Analyst • PT BANK BRI MeiOktoberAnalysed and interrogated large datasets for high-quality risk reporting. 2. Temporarily blocking debit and credit cards which is suspect risk transactions. Contact Center • PT BANK BRI OktoberAprilProcessed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. 2. Acted as first point of contact for customer issues and queries. 3. Optimised customer experience by tailoring responses to individual needs. Handled high call volumes with accuracy and
. 經歷二 , Bartender/Barista/Manager assistant/Han's Cafe 2014/05~2017/09 Job Responsibilities: Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks. JOB Duties: 1.Greeting customers upon arrival in our restaurant and filling water glasses. 2.Taking orders and Counter 3.Doing Bar (Drink, Coffee ,cocktail ,Mocktail ) 4.Preparing food Cleaning the food preparation area 5.Taking function event and contact with customers 6.Managed Inventory, arrange the order
Administration with 6 years I posses adequate computer skills in using the Microsoft package (Word, Excel and Powerpoint). I have good motivation for progress and growing, eager to learn, and can work with a team or by myself. ExperienceTelemarketing PT. Infinity Plus Solution - Make telephone calls to customers - Explaining the products we offer to customers - Answer questions and calls from customers - Follow up on previous customers whether they are interested or not buying the products we have offered - Track customers who have been contacted - Rekord all customers contacts - C onduct customers surveysAdministration Staff PT. Dinamika Electric
SP • Utilized CRM tools to track customer contacts, interactions, and sales opportunities • Researched customer needs to inform product development and create targeted sales pitches • Consistently met or exceeded monthly sales targets by an average of 120%, resulting in a 100% increase in company revenue • Negotiated favorable terms and discounts with customers that increased customer loyalty and retention • Developed and presented customized product demonstrations to potential customers • Actively listened to customer feedback and incorporated it into product development Account Manager • Loft NovemberDecember 2022 | Sāo Paulo, SP • Educated customers on company products and offerings. • Demonstrated advanced organizational and communication skills.
Communication
Prioritizing
Digital Products
Employed
Full-time / Interested in working remotely
4-6 years
Drexel University
・
Finance, Marketing
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