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Definition of Reputation Credits
Phani Savithena
Varied Expertise of 12+ Years Across the Spectrum of IT Service Management, Project Management.
Passionate about delivering Value , Constantly look at ways of improving service and opportunities to deliver .
Skills
Ability to anticipate Issues and offer quick solutions. Fast Learner- Good at grasping new information. Skilled at building Rapport . Ability to see the big picture and Act. Ability to delegate effectively and Motivate people.
Experience
IT Consultant
, LM Windpower Technologies (India) Pvt
Ltd - Apr 2015 - Present
Establish Governance, Manage Client and Stake holders expectations, Building and maintaining strong client relationships.
Identifying , Interpreting , Validating and Defining specific
requirements to improve service and/or reduce
costs.
Change and Configuration Manager, ThomsonReuters - Mar 2014 - Feb 2015
Process Coordination Manager, Thomson Reuters - Jan 2012 - Mar 2014
Deployment Analyst , Systems Administrator , ThomsonReuters - Jan 2010 - Dec 2011, Aug 2007 - Dec 2009
Certifications Trainings
ITIL V3 INTERMEDIATE CERTIFIED – Service Operation Internal Auditor Training
ITIL V3 INTERMEDIATE CERTIFIED – Service Transition APM Project Management Training
ITIL V3 INTERMEDIATE CERTIFIED – Scheduled Offerings and Agreements
ITIL V3 INTERMEDIATE CERTIFIED – Continuous Service Improvement
Expertise Reportoire
• Defining and formalizing standards for
operational compliance - Designing Management
Reports, Analyzing KPI Trends.
• Negotiating and refining OLAs with the
business units for interface support and
developing fixes and enhancements.
• Work with Service Owners and Process owners at strategic levels to help design and maintain processes to support the Services offered.
• Assessing the priority and impact of all technical,
functional and data content changes for
accuracy with the help of Business Analysts.
• Analyzing functional specifications and other Engineering authored technical documents to interpret overall functionality and translate them into workable IT Requirements.
• Working with Process Owners/Service owners to manage recommendations received from the users and prioritizing enhancements based on resource availability , considering the value add to process deliverables.
• Gathering requirements, scoping and finalizing mid-size projects, drive projects from start to finish, achieving the milestones on time and in scope, on time delivery, minimizing scope creep.
• Working with different teams to ensure that all project milestones are met on time with proactive planning and on-time deployment, including plans for data and code migration from third-party data repositories.
• Analyzing the Statement Of Work , Priority Management of tasks/activities and managing the delivery of prioritized work.
Tools Expertise : HP Service Center, HP Service Manager (version 7 and 9), HP Asset Manager, HP Quality Center, Nimbus Control, JIRA , Github, ODOO, Service Now, Service Desk Plus, MEGA
References Available on LinkedIN
Phani Savithena
Varied Expertise of 12+ Years Across the Spectrum of IT Service Management, Project Management.
Passionate about delivering Value , Constantly look at ways of improving service and opportunities to deliver .
Skills
Ability to anticipate Issues and offer quick solutions. Fast Learner- Good at grasping new information. Skilled at building Rapport . Ability to see the big picture and Act. Ability to delegate effectively and Motivate people.
Experience
IT Consultant
, LM Windpower Technologies (India) Pvt
Ltd - Apr 2015 - Present
Establish Governance, Manage Client and Stake holders expectations, Building and maintaining strong client relationships.
Identifying , Interpreting , Validating and Defining specific
requirements to improve service and/or reduce
costs.
Change and Configuration Manager, ThomsonReuters - Mar 2014 - Feb 2015
Process Coordination Manager, Thomson Reuters - Jan 2012 - Mar 2014
Deployment Analyst , Systems Administrator , ThomsonReuters - Jan 2010 - Dec 2011, Aug 2007 - Dec 2009
Certifications Trainings
ITIL V3 INTERMEDIATE CERTIFIED – Service Operation Internal Auditor Training
ITIL V3 INTERMEDIATE CERTIFIED – Service Transition APM Project Management Training
ITIL V3 INTERMEDIATE CERTIFIED – Scheduled Offerings and Agreements
ITIL V3 INTERMEDIATE CERTIFIED – Continuous Service Improvement
Expertise Reportoire
• Defining and formalizing standards for
operational compliance - Designing Management
Reports, Analyzing KPI Trends.
• Negotiating and refining OLAs with the
business units for interface support and
developing fixes and enhancements.
• Work with Service Owners and Process owners at strategic levels to help design and maintain processes to support the Services offered.
• Assessing the priority and impact of all technical,
functional and data content changes for
accuracy with the help of Business Analysts.
• Analyzing functional specifications and other Engineering authored technical documents to interpret overall functionality and translate them into workable IT Requirements.
• Working with Process Owners/Service owners to manage recommendations received from the users and prioritizing enhancements based on resource availability , considering the value add to process deliverables.
• Gathering requirements, scoping and finalizing mid-size projects, drive projects from start to finish, achieving the milestones on time and in scope, on time delivery, minimizing scope creep.
• Working with different teams to ensure that all project milestones are met on time with proactive planning and on-time deployment, including plans for data and code migration from third-party data repositories.
• Analyzing the Statement Of Work , Priority Management of tasks/activities and managing the delivery of prioritized work.
Tools Expertise : HP Service Center, HP Service Manager (version 7 and 9), HP Asset Manager, HP Quality Center, Nimbus Control, JIRA , Github, ODOO, Service Now, Service Desk Plus, MEGA