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Definition of Reputation Credits
Phoenix Tsai 蔡孟瑾
Senior Operation Specialist
Inspirational teamwork / Strong communication skills / Passion for the game industry
Passionate emerging member with cross-functional experience in the game industry and consumer-driven industries. Self-starter driven to meet consumer demands by developing a true understanding of the company's needs.
Email: [email protected]
Mobile: +886 912-506-636
Taipei City, Taiwan
Work Experience
May 2022 - Present
Senior Operation Specialist
Game Hours Inc.
- Operation department goal achievement and budget control.
- Planning product life circle and launch schedule, allocating marketing budgets.
- Cross-industry cooperation planning and execution.
Jun 2020 - May 2022
Senior Project Management Specialist
Chance Information
- Project management of software development regarding table and casual games.
- Offshore company and gambling license applying and outsourcing work negotiation.
Jul 2019 - Mar 2020
Senior Operation Specialist
Garena Technology Singapore Private Limited
- Multinational project management communication. Focus on Call of Duty Mobile
- Mobile game localization including in-game text and long-term campaigns
Jan 2015 - Jul 2019
Game Project Manager
So-net Entertainment Taiwan
- Operation department goal achievement and budget control.
- Planning product life circle and launch schedule, allocating marketing budgets.
- Cross-industry cooperation planning and execution.
Oct 2013 - Nov 2014
Product Manager
Mobimon Inc.
- Responsible for mobile games' development and all elements of profitability including revenue growth and online community management.
- KPI report collation and data analysis.
- Inter-departmental communication and coordination, integration of internal resources.
Mar 2011 - Oct 2013
Community Specialist
Next Media Animation Asia Studio
- Initiate & execute online marketing and social media campaigns.
- Co-op with operation team and marketing team to achieve goals.
Education
Sep 2009 - Nov 2010
University of Stirling
Master of Science in Marketing
Sep 2001 - Jun 2005
Tamkang University
Bachelor of Arts
Skills
- 10 years working experience in the game industry (including operation, localization, social media and online marketing)
- Good at project management, data analytics, marketing research, gaming operations, and customer relationships.
- Good proficiency in MS Word, Excel, PowerPoint, and Outlook.
- Fast learner with a positive and responsible attitude.
- Proactive, assertive, and creative approach to solving challenging issues.
Language
Mandarin — Excellent English — Professional Japanese — Basic
Phoenix Tsai 蔡孟瑾
Senior Operation Specialist
Inspirational teamwork / Strong communication skills / Passion for the game industry
Passionate emerging member with cross-functional experience in the game industry and consumer-driven industries. Self-starter driven to meet consumer demands by developing a true understanding of the company's needs.
Email: [email protected]
Mobile: +886 912-506-636
Taipei City, Taiwan
Work Experience
May 2022 - Present
Senior Operation Specialist
Game Hours Inc.
- Operation department goal achievement and budget control.
- Planning product life circle and launch schedule, allocating marketing budgets.
- Cross-industry cooperation planning and execution.
Jun 2020 - May 2022
Senior Project Management Specialist
Chance Information
- Project management of software development regarding table and casual games.
- Offshore company and gambling license applying and outsourcing work negotiation.
Jul 2019 - Mar 2020
Senior Operation Specialist
Garena Technology Singapore Private Limited
- Multinational project management communication. Focus on Call of Duty Mobile
- Mobile game localization including in-game text and long-term campaigns
Jan 2015 - Jul 2019
Game Project Manager
So-net Entertainment Taiwan
- Operation department goal achievement and budget control.
- Planning product life circle and launch schedule, allocating marketing budgets.
- Cross-industry cooperation planning and execution.
Oct 2013 - Nov 2014
Product Manager
Mobimon Inc.
- Responsible for mobile games' development and all elements of profitability including revenue growth and online community management.
- KPI report collation and data analysis.
- Inter-departmental communication and coordination, integration of internal resources.
Mar 2011 - Oct 2013
Community Specialist
Next Media Animation Asia Studio
- Initiate & execute online marketing and social media campaigns.
- Co-op with operation team and marketing team to achieve goals.
Education
Sep 2009 - Nov 2010
University of Stirling
Master of Science in Marketing
Sep 2001 - Jun 2005
Tamkang University
Bachelor of Arts
Skills
- 10 years working experience in the game industry (including operation, localization, social media and online marketing)
- Good at project management, data analytics, marketing research, gaming operations, and customer relationships.
- Good proficiency in MS Word, Excel, PowerPoint, and Outlook.
- Fast learner with a positive and responsible attitude.
- Proactive, assertive, and creative approach to solving challenging issues.
Language
Mandarin — Excellent English — Professional Japanese — Basic