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Soft Engineer @銓鍇國際股份有限公司2023 ~ Présent
・
java程式開發
Dans 1 mois
朱建銘 軟體工程師 • Taipei，Taiwan • [email protected] 在工作上，我一直以高效率完成分配的任務為目標。我認為計劃和時間管理是確保任務成功的重要因素，因此我會精心安排工作流程，以確保工作按時完成。此外，我對業務邏輯有著強烈的興趣，我致力於深入
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
東南科技大學
・
資訊科技與通訊學系
資深資料工程師 @緯創資通股份有限公司2020 ~ Présent
・
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst、Solution Architect、Cloud Architect
Dans 1 mois
李孟霖 數位轉型，進行行政作業流程優化、協助企業快速掌握數據價值。 ● 最新經歷：緯創資通股份有限公司 人力資源數位轉型 資深數據分析師 ● 經歷：財團法人中衛發展中心 資料分析師顧問 ● 證書：Wistron Data Engineer證書；PJ法L1證書 年資：4 年 10 個月 職
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
元智大學 Yuan Ze University
・
工業工程與管理學所
Product Design Consultant @Freelancer2023 ~ 2024
・
UX Researcher / UIUX Designer / Product Designer
Dans 1 mois
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
Shih Chien University
・
B.F.A Communication Design
Past
Sr. Frontend Engineer @旭捷資訊有限公司2022 ~ 2023
・
前端工程師、資深前端工程師
Dans 1 mois
蔡卓霖 JavaScript | React 曾經是一名5年經驗的遊戲設計師， 現在是一名擁有4年開發經驗的資深前端工程師。 [email protected] 工作經驗 旭捷資訊 - Sr. Frontend Engineer | 2022/03 ~ 2023/10 ・ 1 yr 8 mos 個人金融服務產品 - 前端開發 ・使用 React, Redux Toolkit, TypeScript, Ant Design 和 Vite，從0到1開發產品與 後
Sans Emploi
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
大仁科技大學
・
應用英文前端工程師 @Lctech_雷麒科技有限公司2021 ~ Présent
・
Front-end Engineer
Dans 1 mois
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
南台科技大學
・
資訊工程系
Senior Android Engineer @Kdan Mobile Software Ltd.2020 ~ Présent
・
Senior Android Developer
Dans 1 mois
杜佳謙 Senior Android Engineer 我是一名擁有4年App開發經驗的Android工程師。參與多個被數百萬位以上使用者使用的Android App的開發和維護。 有獨立與團隊合作開發的經驗，精通使用Kotlin開發Android App，並且也有Flutter的開發經驗。我熱衷於探索新技術並將其應用在工作中。 如
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
國立台灣科技大學 National Taiwan University of Science and Technology
・
Computer Science
Past
資深工程師 @17Life_康太數位整合股份有限公司2020 ~ 2024
・
後端工程師、程式設計師、系統分析師
Dans 1 mois
張瑞育 New Taipei City, Taiwan 我叫張瑞育，畢業於台北大學統計系，大學主修市場調查與商用統計。 2018年成為讀冊生活-WEB部工程師，2020年進入17Life是主要負責新光三越APP與寒舍APP的後端項目，也有協助全家APP抽獎趣、三商APP優惠券的後端項目，具有多人共同開
Sans Emploi
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
台北大學
・
統計學系
Past
UX/UI 設計師 @網際威信股份有限公司2023 ~ Présent
・
UX/UI Designer
Dans 1 mois
張華容 [email protected] Taipei , Taiwan Hi！我是Chloe，專注於 用戶研究 與 使用者介面設計 及規劃 Design System 。 1年UIUX設計經驗，為銀行端功能優化成功提升 5%的使用率 。 3年網頁設計經驗，曾經為知名品牌Web設計 10+ 個案例 ，並成功讓網站 提升流量 15% 。 擅長良好的UI美感
Sans Emploi
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
iSpan資展國際
・
前端工程師就業養成班
Past
Account manager @iSPOT Media 艾斯博媒體股份有限公司2023 ~ 2024
・
資深數位行銷專員、資深電商行銷專員
Dans 1 mois
我是蔡楓淋 總共有四年數位行銷及電子商務 0 ～ 1 經驗，策劃營運與媒體佈局，擬定年度行銷檔期及 D2C 規劃，投放數位媒體廣告（ Meta Ads、Google Ads、LINE LAP )並單一媒體百萬投放經驗，搭建完整漏斗佈局，注重數據成效分析與運用 CRM 分眾溝通，過往經營品牌電
Sans Emploi
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
中華醫事科技大學
・
資訊管理Sans Emploi
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
明新科技大學
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Statut Actuel
Sans Emploi
Progrès de la Recherche d'Emploi
Prêt à l'interview
Professions
Project Management, Local Manager, CRM Specialist
Fields of Employment
Games, Cybersécurité, Logiciel
Expérience Professionnelle
10 à 15 ans expérience professionnelle (4 à 6 ans relevant)
Management
I've had experience in managing 15+ people
Compétences
Langues
English
・
Professionnel
Job search preferences
Position Désirée
Team Leader
Type d'emploi
Temps plein
Lieu Désiré
Taipei, 台灣
Travail à distance
Intéressé par le travail à distance
Freelance
Non.
Éducation
École
淡江大學 Tamkang University
Spécialisation
法文
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service
Referees
Name: Barbara Cassar
Organisation: Klipspringer Pty. Ltd. Position: Supervisor
Tel: +613-93181000
Name: Chris Yu
Organisation: Crazysales.com.au Position: Warehouse Manager
Tel: +613-95480224#114
Email: [email protected]
Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,)
Organisation: Long-Hui Interior Design Co., Ltd.
Tel: 0939-020547
Email: [email protected]
Name: Chris Han (Former Operations Manager in TaskUS)
Organisation: Uber Eats
Position: Senior Community Operations Manager
Tel: 0905-511152
Email: [email protected]
Name: Leo Chang (Former Team Leader in TaskUs)
Organisation: Industria del Papel Sido
Position: Vice Genetal Manager
Email: [email protected]
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service