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2023 Product Management ◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team. The initiative resulted in a 25% reduction in customer service work hours. ◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website. This led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By

acquisition, pricing negotiations, tripartite collaborations, delivery, and ongoing maintenance. Tech Stack: React, Next.js, Firebase, Vercel, tRPC, Prisma, PlanetScale, Supabase, Github Pages, Rollup.js, GraphQL Full Stack Engineer niusnews | 2019/Q/Q3 Independently completed over ten website projects, utilizing Responsive Web Design (RWD) principles and collaborating with designers to achieve satisfactory results; created corporate official websites; and assisted in maintaining a platform with a monthly traffic of over a million views. Tech Stack: CodeIgniter, PHP, Cloudflare, HTML, Vanilla Javascript, Linux Software Engineer ACTi | 2017/Q/Q2 Maintained and developed the company's

indah marketing My name is Indah, I am a dedicated professional with experience in the field of Marketing and Digital Marketing. I have an educational background in Information Systems and have worked in various companies where I have developed strong skills in the World of Marketing. During my career, I have been involved in various projects involving Marketing and have managed to achieve significant results. I am confident in my abilities for Digital Marketing-Web Design -Translation(Eng-Eng) -Image Editing, as well as collaborating with a team to achieve common goals.In addition, I am

Package Manager (SPM) to modularize the feature. - Designed dependency injection to implement various logic injections, enhancing flexibility and maintainability. 4. **Transferred App to Another Developer Account** - Collaborated with non-engineering teams to ensure comprehensive handling of every impact. - Researched and formulated the Apple sign-in impact, collaborating with backend engineers to develop effective solutions. - Anticipated potential issues and developed corresponding solutions. 5. **Developed New iOS Features** - Led feature discussions, providing multiple solutions and designing their structures for successful implementation. 6. **Repaired Legacy Bugs** - Repaired legacy bugs to enhance the user experience

Farhan Agung Maulana Website Developer | Laravel, Codeigniter, React, Next js I am Farhan Agung Maulana, an adept Full-Stack Developer with a passion for creating advanced web solutions. With a rich history of collaborating on impactful projects for industry leaders bring expertise in PHP and JavaScript, specializing in frameworks like Laravel, CodeIgniter, React JS, and Next JS. My commitment to delivering high-quality web systems is fueled by a deep understanding of project workflows and a relentless pursuit of excellence. Jakarta, [email protected] https://www.linkedin.com/in/

to continuously improve campaign performance. Creative Lead Schbang • AugustJune 2022 I leveraged my unique perspective as a strategic thinker, storyteller, and pop culture/social enthusiast to craft compelling narratives. As a wordsmith with a passion for consuming all types of content, I brought that same zeal to collaborating with teams to develop creative solutions and campaign strategies. I partnered with the business development team to propose data-driven, interactive ideas that won clients, and I stayed on top of industry trends to ensure our offerings were top-notch. Proactive ideation, client rap...

professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament