CakeResume Talent Search

自動化水平，領導知識管理系統的初期建置和客服資料自動化處理項目。 貢獻 ： 系統整合：成功串接三竹SMS API，並利用Power Automate與Zendesk API整合，自動化客戶服務流程，大幅提升資料處理速度和準確性。 自動化流程：設計並實現了客戶需求資料的自動整理流

有一定程度的了解。 最近一份工作是區塊鏈行業裡的IT，這是一份很有挑戰性的工作，許多系統都依賴雲端服務，GWS、AWS、Figma、Canva、Zendesk...甚至是NUEiP..等，將不同系統間透過Google或是JumpCloud作為SSO或是安全性的管理，都是很有樂趣的地方....只是苦

/QC for new functionalities, deploying services, and monitoring all kinds of system alerts related to trading platforms. Coworking with cross-functional teams such as the business, marketing, developments, and infrastructure, etc. 1. Coordinating with the global Dev and Network team to provide solutions for the stakeholder. 2. Monitoring system, website and feed quotes alerts with 24x7, Zabbix, Opsgenie, and Zendesk for case management. 3. First line response to all trading system related issues with quick actions and troubleshooting to provide workarounds. 4. Azure Cloud/Devops Operati...

Johnny Hsu Crypto Trader / NFT holder / DeFi advocator Taipei City, Taiwan Web3 | DeFi | Crypto | Blockchain Experience Crypto Trader • Self-employed OctoberNow Trade futures and spots of crypto (manually). Analysis of new projects in Web3 and finding investment opportunities. Proactively immersed in trader communities and communicating with other traders. Moderate Discord channels and serve as a point of contact for stakeholders. Lead of Ecosystem Growth • ThunderCore DecemberOctober 2023 Ecosystem Responsibilities - Managed partner accounts, facilitating cross-chain, NFT, and developer team collaborations through external agencies. - Initiated and evolved ThunderCore's Developer Program, successfully onboarding 100

Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and

and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations • Zendesk JanuaryJune 2023 | Boston, MA As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs. Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs

Instagram, YouTube. Gestion de réseaux sociaux : Facebook Business Manager, Buffer, Sprout Social, Hootsuite, Commun.it. Suites de bureautique : Suite Office (Word, Excel, PowerPoint), G Suite. Infographie : Photoshop, Sketch, InVision, Slickplan, NinjaMock, Canva. Publicité : Power Editor, Facebook Insights. Connaissance de base de AdWords. Vidéo/Webdiffusion : WeVideo, Flash Media Live Encoder, Adobe Connect. Autres : Zendesk, Eventbrite, Wufoo, Evernote, Google Drive, Dropbox, Paper, SlideShare, Zapier, Adobe Acrobat XI Pro. Expérience Soutien aux communications Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec (JanvierAujourd'hui) Agent au s...