to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer
Data-Driven Marketing
Critical thinking
Handling pressure
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Kaohsiung First University of Science and Technology
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gmail.com Employment History Transaction Risk Analyst • PT BANK BRI MeiOktoberAnalysed and interrogated large datasets for high-quality risk reporting. 2. Temporarily blocking debit and credit cards which is suspect risk transactions. Contact Center • PT BANK BRI OktoberAprilProcessed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. 2. Acted as first point of contact for customer issues and queries. 3. Optimised customer experience by tailoring responses to individual needs. Handled high call volumes with accuracy and efficiency for optimum productivity. EducationUniversitas Kristen Indonesia Bachelor Degree English Education Skills Microsoft
Athira AnilKumar Vengavila Aylesbury, United Kingdom || [email protected] Certified ISTQB tester. Accomplished and knowledgeable QAEngineer/Tester performing software validation testing, a solid understanding of industry standard validation protocols, proven ability to develop and implement testing strategies, and a demonstrable record to meet fast-paced testing schedules. Proven track record of performing validation testing. Expertise in IT infrastructure, networking, and customer service to contribute effectively to the technical support team, delivering exceptional support and driving customer satisfaction. Work Experience Software Tester • CLOUD CELESTIX FebruaryPresent | London Software Quality Engineer • GALAXY WEBLINKS SeptemberJanuary 2023 | India
the SDGs programs. - Developed content and met with key personnel from the networks to provide fast and honest answers to the potential clients. Achievement : - Successfully invited Taiwanese professionals of different backgrounds to join the programs for the provision of expertise support. - Provided quality SDGs programs which achieved customer satisfaction, thus facilitating the expansion of network and further promotion of the service. Teaching Assistant and Research Assistant • Yuan Ze University, Taiwan OctoberSeptemberGraded undergraduate students' written work. - Assisted the professors in research work. Teacher of English • Vietnam Australia English School, Vietnam JulyJulyDesigned the curriculum and u
advanced applications such as face beauty and object tracking. Feature Product Manager & Software Engineer • 聯發科 AprilPresent | Taipei, Taiwan As a highly skilled software engineer and feature product manager, I spearheaded the design and coordination of the camera bokeh flow, collaborating with cross-functional teams to achieve high customer satisfaction. My analytical thinking and problem-solving skills were recognized with a vAward, and I also played a key role in multiple camera development projects, utilizing my expertise in C++ and Android. Beyonds FPM's part, I also take a role on multiple camera development
file US patent. Developed top notch people in multiple nations by leveraging worldwide resource. 十一月二月 2020 Taipei, Taiwan Director, Quality and Reliability Assurance Texas Instruments Led team to drive Taiwan quality strategy, build quality foundation and improve all quality indices. Served as site customer representative to successfully pass IATFinternal and external audits from key customers. Led team to solve customer incidents and returns to receive high customer satisfaction across Assembly and Test process. Led cross-function teams to drive site quality excellence. Reduced low tech error cases. Improved indices
Word
PowerPoint
Excel
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
University of Michigan
・
Mechanical Engineering / Industrial Engineering
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