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data, design metrics, report and dashboard. Cross app data tracking and user journey analysis. VisionOne customers engagement score - the metrics can help fields to target the customers who are likely SOC/SOC-like profile and have frequently engaged with the VisionOne for their operations. Potential SOC customer tagging - use customer information to tag potential VisionOne SOC-like customers from the TrendMicro existing customer base. Product-led growth - provide metrics to help teams check the overview of the VisionOne trial customers experience and conversion rate with their app engagement/behaviors analysis. VisionOne tree view

marketing technology industry with a demonstrated history of providing SaaS solutions, and data strategy services. (Build and lead a team of 6) Taipei，TW [email protected] Experience Celnet Technology, Senior Account Executive, DecNow Customer engagement & solution design for world #1 Salesforce.com CRM & the customer success platform. Focus on helping customers' Digital Transformation and Customer Relationship Management to enable businesses in sales, marketing, and service processes from a customer success perspective. Experienced in all Salesforce CRM products, including Sales Cloud, Service Cloud, Marketing Cloud, and Customer Data Platform(CDP). Winning new

MQTT client, configuration parser) for other components can reuse +Database Management: Design and implemented database management component. Provide APIs for user can interact with data +Cloud Adapter: connectivity between device and cloud. ITRAMS_2E MIDDLEWARE -Design & Implementation: Led the end-to-end design and implementation process -Customer Engagement: Discussing with customer about requirement. +Design for database management, config manager, diagnostic services +Communication between Middleware and application via SOME/IP protocol +Develop services shared lib and loading services +Unit testing using google test and handle coverage Software Engineer • Ban Vien Company

program language. Work Experience FebPresent NextDrive Co., Taipei, Taiwan Backend Lead / New Energy Business Japan Tech Lead / App Lead (3y+) • Directed a cross-functional team of backend developers and app programmers to successfully deploy 10+ mobile applications and 8+ cloud-based services, enhancing customer engagement and satisfaction. • As backend lead, spearheaded the development of an Energy Management System for the Japanese market, architecting a robust backend solution on AWS EKS that enhanced data processing capabilities for major electricity providers. • As the Technical Lead for NEBJP, orchestrated a comprehensive cross-functional collaboration

in/khalid-hasan-talukder/ c Bringing together operational expertise with software development skills, I collaborate across functions to create and deploy customer-centric solutions, catalyzing substantial business enhancements. Accomplished and results-driven professional, I possess a solid track record in call center technology, operations, people management, and customer data analysis. Demonstrated success in deploying strategic initiatives to elevate operational efficiency, boost customer satisfaction,sales and optimize overall performance Bangladesh Work Experience Deputy Manager • METLIFE Analyzing Data to strengthened merchandising and promotional strategies to drive customer engagement and boost sales. • Provide technical support for various call

. - Established development processes, documentation procedures, and bug reporting practices using Jira and Confluence, streamlining workflow efficiency. Software Engineer, 91APP —Pioneered the Proof of Concept (PoC) and led the design and development of SDK for Referrer Service 2.0, a SaaS solution incentivizing clerks based on sales and customer engagement actions. - Designed and implemented a dashboard for the company's queue system with Role-Based Access Control (RBAC) mechanisms, deploying it efficiently using Docker images on Kubernetes. - Introduced a notification service for the company's queue system powered by a rule engine, integrating it with Slack

ability to provide holistic solutions to clients. This comprehensive approach aligns perfectly with my passion for creativity and problem-solving. SMM, E-Commerece Web Management and Graphic Designing • Brands Cut Piece SeptemberJuly 2021 The Asmeer Tech collaborated with Brand Cut Piece to enhance their online presence and improve customer engagement through an integrated approach involving Social Media Marketing (SMM), E-commerce Web Development, and Graphic Designing.Platform allows users to predict the outcomes of cryptocurrencies and sports events, leveraging block-chain technology for transparency and security. Conducted thorough research to identify the target audience and crafted