Sr. Customer Service Representative @United Health Group
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2023 ~ 2024
Email and Customer Support Specialist
Within one month
Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services. OctoberApril 2023 Taipei, Taiwan Lead Patient Access Representative West Oaks Hospital Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed the significant increase. Ability to proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers. Ambitous thinking by implementing a
within my second month and consistently ranked as the top seller in the company. I've revolutionized the store's culture and atmosphere since joining in December 2023, fostering a dynamic and customer-centric environment. DecemberPresent Store Manager • ShowCase Oversee store operations, manage inventory, achieve sales targets, provide excellent customer service, train and supervise staff, control expenses & maintain visual merchandising. JulyDecember 2023 Supervisor • Family Residence & Essential Enterprise Provide supervision and guidance for residents during skills-building activities Develop and implement individual treatment plans for residents Assist with daily living activities, including preparing meals and assisting with personal
don’t stress Best Security Services • ussmmstore AprJan 2020 Our created and provided every account is verified and safe We provide services after payment in very short time a, Investment of our company is about and being ready to invest more and this upcoming investment will be dependent on your love for Ussmmstore. Education University or School Field of study AprJan 2020 University or School Field of study AprJan 2020 Skills Word C# Java Canva C/C++ Excel CCNA ERP C++ Git PHP vb6 IOS OOP C CSS SQL AWS Languages English — Professional
foundation and improve all quality indices. Served as site customer representative to successfully pass IATFinternal and external audits from key customers. Led team to solve customer incidents and returns to receive high customer satisfaction across Assembly and Test process. Led cross-function teams to drive site quality excellence. Reduced low tech error cases. Improved indices of 6 chronic defects to record low by engineering breakthrough. Chair of MRB (Material Review Board) to direct risk assessment to protect quality to customers. Chair of CCB (Change Control Board) to drive the process change risk assessment
Next.js. • Implemented Live Chat Community with Socket.IO • Database modelling and implement models into MongoDB ASP.NET Developer LandCareResearch JanuaryNovember 2020Taipei, Taiwan 1.简单的页面和导航 2.输入填表(PEST资料) 3.把报告单换成PDF然后下载 Skills Excel Communication C# Java MySQL C/C++ python PHP AWS ReactJS Node.js / Express.js Golang Languages Chinese — Native or Bilingual English — Native or Bilingual EducationUniversity of Science and Technology Beijing Computer Science
Dimas Faiz Hartomo Putro Hello my name is Dimas Faiz, my experience in creative design and graphic design is 6 years, and I am passionate about transforming concepts into captivating visual experiences. I excel at studying design briefs, understanding project requirements, and conceptualizing visuals that resonate with the target audience. My expertise in crafting the layout and artwork of graphic elements on websites, ensuring they not only meet functional needs but also exude creativity and aesthetic appeal. Collaboration is at the core of my design philosophy. I actively participate in brainstorming sessions, contributing fresh perspectives, innovative
I developed a basic data system to track incoming and outgoing correspondences. Staf • Kantor Pelayanan Kekayaan Negara dan Lelang JuliAgustus 2016 Employed in the Auction Department for a period of two months, where I undertook the digitization of approximately 200 archived auction letters spanning from the 1980s toPendidikan Universitas Sam Ratulangi Manado Management (International Business Administration ProgramCertification Google Data Analytics Certificate Google in Coursera - Certificate 2023 Ahli K3 Umum Kementerian Ketenagakerjaan Republik Indonesia 2022 Skil Microsoft Word Ms. PowerPoint Ms. Excel Leadership Graphic Design SQL Adobe Photoshop Adobe Illustrator Data Analytics Bahasa English — Lancar Indonesian — Bahasa Ibu
Word
PowerPoint
Ms. Excel
Employed
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Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Sam Ratulangi Manado
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Management (International Business Administration Program)
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