Kumar Divyaprakash Hi, I am Kumar an Experienced Strategic Key Account Manager adept at cultivating relationships with Key Decision Makers and Department Heads within strategic regional accounts. Proven success in developing and implementing effective strategies to expand business and drive revenue growth. A collaborative leader focused on maximizing client satisfaction and fostering long-term partnerships. I've actively pursued various workshops, including those in AI chatbot prompt engineering and LinkedIn lead generation, to enhance my skills for daily work responsibilities. Concurrently, I am enrolled in a 1-year Executive Program at IIM Indore, specializing in Global

Subhashree Bhattacharjee Brand Manager and Communication Gurugram, Haryana, India Dynamic and results-driven professional with a proven track record in communication strategy and brand management, backed by an MBA degree. Armed with a blend of strategic vision and hands-on experience. I excel in crafting compelling narratives that resonate with target audiences and elevate brand presence. Work Experience Presales Specialist • Locobuzz MayDecemberCreating marketing strategies - Introduce and represent brands - Shaking Hands and Meeting with Big Brands like Finolex, Traya, Lupin, etc. - Client Co-ordination and Engagement Corporate Recruiter & Customer Success • Omm IT Solution AprilAprilTalent Acquisition Strategy Development

Top-Notch Industry leaders. •Assisted with troubleshooting complex problems related to product design or manufacturing issues. Education Financed 100% of college education via scholarship Northwood University Computer ScienceSkills ⦁ Hardware/Software Upgrades ⦁ Configuration Management ⦁ Cost Analysis ⦁ Information Protection ⦁ Systems Analysis ⦁ Technical Support ⦁ Data Recovery ⦁ Software Installation ⦁ Performance Testing ⦁ Customer Service ⦁ Application Support ⦁ Hardware Diagnostics ⦁ Account Management ⦁ Customer Success Management ⦁ Windows Operating Systems (Win10 and Win11) ⦁ Product Troubleshooting ⦁ Antivirus Software ⦁ Microsoft Outlook ⦁ Hardware and Peripherals ⦁ Technical Documents Comprehension ⦁ MS Office Proficiency ⦁ Technical Troubleshooting ⦁ Application Installations ⦁ LAN/WAN ⦁ Issue Troubleshooting ⦁ Complaint Resolution ⦁ Call Center Operations ⦁ DHCP/DNS Ethernet

SIT and UAT). -Complete the new employee handbook within one month. -Managed and tracked projects using Asana and JIRA to ensure efficient progress and timely completion. -Host and prepare material for cross-department training, like LogiReport Superuser Training. Hard Core Technology Corp — Project Owner/Senior Customer Success Specialist Oct 2021 ~ MarProject Owner of GoFreight Pay, one of the most profitable value-added services of the company, and be in charge of this project from A to Z. - Develop and design web functionalities, with go-live monitoring and on-going maintenance. - The go-to

昇用戶終身價值。正積極學習數據分析、商業策略思維等技能，期許能從更高層次協助公司擴展商業目標。 Taipei City, Taiwan 工作經歷 Customer Success Manager • SimplyBook.me 預約管理小幫手 十月Present 累積搜集約 2 萬筆潛在用戶名單，成功達成 70% 以上的有效接觸率，促成超過 1,500 次

Governance programs, emphasizing operational excellence. Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities. Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives. Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement. Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals. Executive Customer Success Manager • Citrix JulyDecember 2021 | Boston, MA Formulated and executed strategies to drive enterprise customers' successful outcomes

王中敬 Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning. Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships. Taoyuan City, Taiwan 工作經歷 Pre-Sales