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Engagement Corporate Recruiter & Customer Success • Omm IT Solution AprilAprilTalent Acquisition Strategy Development - Full Cycle Recruitment Process - Collaboration with Hiring Managers and Stakeholders - Employer Branding and Candidate Engagement - Metrics Tracking and Reporting Business Analyst • B.Coder Castle FebruaryAprilAnalyzing Business Processes - Requirements Gathering and Documentation - Data Analysis and Interpretation - Collaboration and Communication - Project Management Support Hobbies Horse Riding, Car Driving, Surfing, Singing Education CHANDIGARH UNIVERSITY EntrepreneurshipIndira Gandhi National Open University History Strategic Management - New Castle University of AustraliaSkills Communication Jira CRM software Client egagement Microsoft Office Gate opener Languages English — Native or Bilingual Hindi — Native or Bilingual Bengali — Native or Bilingual

customer experience through targeted Marketing and CRM softwares. Work Experience Senior CRM project manager • Wunderman Thompson France AprilPresent - Responsible for the CRM strategy and the proper functioning of the loyalty program Contribution to building the CRM calendar in line with the marketing plan. - Participating in the deployment of CRM projects across France in collaboration with the marketing teams - Running different campaigns, from concept to execution across all channels (email, push notifications, in-app messages, etc.), including: building customer journeys, challenging marketing proposals, working on CRM editorial, integrating the campaign into our CRM tool, and carrying out campaign

Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and

Todd Jacobsen 7 S Pond St, Newbury, MA, [email protected] https://www.linkedin.com/in/tjacobsen/ 20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations

[email protected] Core Skills & Qualifications Diligent and dedicated work ethic, attitude, and presence. Focused, hard working, motivating to others and myself, and believe that creating a positive attitude attributes to a more affluent work environment. I am also a resident expert in ERP and CRM software platforms such as SysDevX and NetSuite. Supply Chain Management Production Planning Process Optimization Staff Development Contract Negotiations Vendor Relations Inventory Management Organizational Leadership Experience Spireon, Procurement Specialist Jan 2013 – Present, 4 years Prepared demand forecasts and created raw material and replenishment plans to meet production targets.

杜曜全 CEO • Kaohsiung，TW • [email protected] 已經超過20個年頭的經驗，幫助了許多中小企業的老闆們，並解決軟體使用上的問題

Vicky Hsu Senior Project Manager with expertise in digital marketing, CRM, Software and Ecommerce I am a highly motivated and results-oriented project manager with over 4 years of experience, responsible for managing CRM platforms, digital marketing campaigns, websites, and e-commerce operations. Possessing a strong understanding of effective project management and the ability to develop and execute successful digital marketing strategies. I have achieved success in driving online traffic, increasing sales, and enhancing user experienceLinkedIn: https://www.linkedin.com/in/hsiaohan-hsu-1a4196a1/ Email: [email protected] Skills